Knowledge management is the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees.

2. What is Knowledge Management?
• KM is a business philosophy that includes a set of principles,
processes, organisational structures, and technology
applications that help people share and leverage their
knowledge to meet their business objectives (Gurteen, 2012).
• KM is the way organizations manage staff, the way people
from different places start talking to each other (learning
organization) (Davidson and Voss, 2003).

3. What is Knowledge Management?
• Knowledge management is the process by which an
enterprise gathers, organizes, shares and analyzes its
knowledge in a way that is easily accessible to
employees.
• Improving organizational efficiency and saving knowledge
in an easily accessible form are the main goals of
knowledge management. Knowledge management aims
to put the right information in front of someone at the right
time.

5. 2 Types of Knowledge
1. Tacit Knowledge : knowledge from experience and insight, not in a
recorded form but in our head and intuition. This type of knowledge
transfer is difficult, as it lies with a single person. E.g., identifying the
right moment to launch into a sales pitch or developing leadership
skills.
2. Explicit Knowledge : knowledge that is codified, recorded, or
actualized into some form outside of the head. It is easily collected,
organized, and transferred, also objective and theoretical. E.g., books
and articles, new reports, financial statements, websites, audio
recordings.

6. Knowledge Management Life Cycle

7. Nonaka’s Model of Knowledge Creation and Transformation

8. The SECI Model
• Socialization : Sharing tacit knowledge through face-to-face
communication or shared experience. Informal social intercourse
and teaching by practical examples. An example is an
apprenticeship.
• Externalization : Trying to convert tacit knowledge to explicit
knowledge by developing concepts and models. In this phase tacit
knowledge is converted to understandable and interpretable form, so
it can be also used by others.

9. The SECI Model
• Combination : Compiling externalized explicit knowledge to broader
entities and concept systems. When knowledge is in explicit form it
can be combined with the knowledge that has been filed earlier. In
this phase knowledge is also analyzed and organized.
• Internalization : Means understanding explicit knowledge. It happens
when explicit knowledge transforms to tacit and becomes a part of
individual’s basic information. Cycle continues now in the spiral of
knowledge back to socialization when individual shares his tacit
knowledge silently.

10. Benefits of knowledge management
• better and faster decision making
• quicker problem-solving
• increased rate of innovation
• supported employee growth and development
• better communication
• improved business processes

11. 4 Pillars of Knowledge Management