This document discusses knowledge management. It defines knowledge as information available to perform work or activities. There are two types of knowledge: explicit knowledge gained from documents and tacit knowledge gained from experience. Knowledge management is the formalization of accessing expertise to improve performance and innovation. It discusses the SECI model of knowledge conversion between tacit and explicit knowledge through socialization, externalization, combination, and internalization. Barriers to knowledge sharing at the individual and organizational level are also outlined.

2. WHAT IS KNOWLEDGE ?
• THE INFORMATION AVAILABLE
WITH THE PERSON FOR
PERFORMING A SPECIFIC WORK OR
AN ACTIVITY IS HIS/HER
KNOWLEDGE.

3. TYPES OF KNOWLEDGE
• EXPLICIT KNOWLEDGE
• TACIT KNOWLEDGE
EXPLICIT KNOWLEDGE :- IT CAN BE
GAINED THROUGH DOCUMENTS.
TACIT KNOWLEDGE :-IT CAN BE GAINED
THROUGH EXPERIENCE.

5. KNOWLEDGE MANAGEMENT
• KNOWLEDGE MANAGEMENT IS THE
FORMALIZATION OF AN ACCESS TO
EXPERIENCE, KNOWLEDGE AND EXPERTISE
THAT CREATE NEW CAPABILITIES, ENABLE
SUPERIOR PERFORMANCE, ENCOURAGE
INNOVATION AND ENHANCE CUSTOMER
VALUE

7. PROCESS
1. IDENTIFY STAGE
2. COLLECT STAGE
3. SELECT STAGE
4. STORE STAGE
5. SHARE STAGE
6. APPLY STAGE
7. CREATE STAGE

9. TOOLS OF KNOWLEDGE MANAGEMENT
IT TOOLS
NON IT TOOLS

10. IT TOOLS
BLOG
COLLABORATION OF VIRTUAL WORK SPACE
SOCIAL NETWORK SERVICE
ADVANCE SEARCH TOOLS
VOICE OVER SERVICE PROTOCOL

11. NON IT TOOLS
BRAIN-STORMING
AFTER ACTION REVIEW
COMMUNITIES OF PRACTICES
KNOWLEDGE MANAGEMENT ASSESSMENT
TOOLS
KNOWLEDGE EXCHANGE

13. SECI MODEL OF KNOWLEDGE MANAGEMENT
• THIS MODEL WAS GIVEN BY NONAKA AND
TAKEUCHI.
• THIS WAS GIVEN IN THE BOOK THE KNOWLEDGE
CREATING COMPANY IN 1995
• THIS MODEL EXPLAINS THE CREATION AND
TRANSFER OF KNOWLEDGE BY SPIRAL MOVEMENT
BETWEEN EXPLICIT AND TACIT KNOWLEDGE.

14. BASIS OF THIS MODEL
• TACIT KNOWLEDGE
• EXPLICIT KNOWLEDGE
• SPIRAL MOVEMENT AND
CONVERSION OF KNOWLEDGE

15. EXPLICIT KNOWLEDGE
• THIS IS A KNOWLEDGE THAT IS OBTAINED WITH THE
HELP OF WRITTEN INFORMATION AND MATERIL.
• THIS TYPE OF KNOWLEDGE IS EASY TO TRANSFER.
• INFORMATION ON ENCYCLOPEDIA, JOURNALS, BOOKS
ARE EXAMPLES OF IT.

16. TACIT KNOWLEDGE
• IT IS OPPOSITE OF FORMAL OR CODIFIED
KNOWLEDGE.
• THIS IS KNOWLEDGE WHICH CAN BE
OBTAINED BY EXPERIENCE, INTERACTION.
• IF YOU KNOW HOW TO RIDE A BIKE OR
SWIM, YOU CANNOT TELL IN WORDS HOW
TO DO THESE ACTIVITIES.

18. FOUR MODES OF
KNOWLEDGE CONVERSION
OR TRANSFER

20.  TACIT TO TACIT (SOCIALIZATION) :- INDIVIDUALS
ACQUIRE KNOWLEDGE FROM OTHERS THROUGH
INTERACTION AND OBSERVATION.
 TACIT TO EXPLICIT (EXTERNALISATION) :- THE
ARTICULATION OF KNOWLEDGE INTO TANGIBLE FORM.
 EXPLICIT TO EXPLICIT (COMBINATION) :- COMBINING
DIFFERENT FORMS OF EXPLICIT KNOWLEDGE AND
PRODUCE A MORE EFFECTIVE ONE.
 EXPLICIT TO TACIT (INTERNALISATION) :- INDIVIDUAL
INTERNALIZE KNOWLEDGE INTO THEIR OWN MIND FROM
DOCUMENTS ETC.

21. KNOWLEDGE SPIRAL

24. INDIVIDUAL BARRIERS
JOB SECURITY
LACK OF TRUST
LACK OF TIME TO TRANSFER KNOWLEDGE
DIFFERENCES IN EXPERIENCE LEVEL
LACK OF SOCIAL NETWORK
DIFFERENCE IN EDUCATION LEVEL

25. ORGANISATIONAL BARRIERS
LACK OF INCENTIVES.
COMMUNICATION BARRIERS.
DEFICIENCY OF COMPANY RESOURCES THAT
PROVIDE SHARING OF KNOWLEDGE.
OUTDATED KNOWLEDGE.

26. REFERENCES
HTTPS://EN.M.WIKIPEDIA.ORG/WIKI/SECI_MODEL_OF_KNOWLEDGE_DIMENSIONS
(DATE 25-SEPT-2017)
HTTPS://WWW.SKYRME.COM/KMBASICS/KSPIRAL.HTM (DATE 25-SEPT-2017)
 AWAD M. ELIAS,PEARSON EDUCATION, KNOWLEDGE MANAGEMENT, 3RD
EDITION
PATTANAYAK BISWAJEET, PRENTICE HAL OF INDIA,HUMAN RESOURCES
DEVELOPMENT 3RD EDITIO, PAGE 343-344