Ernst & Young is a global professional services firm founded in 1849 with over 170,000 employees worldwide. As a consulting and assurance company, knowledge management is important for Ernst & Young to store solutions, facts, and applied knowledge from past projects to efficiently serve clients without errors. An aging workforce also risks losing critical knowledge of clients and industries, so codifying this information and developing new knowledge is important as employees retire. Social networking sites could potentially help knowledge sharing but also have pitfalls for a professional company like privacy and information security risks that would need to be mitigated.

1. Ernst & Young Case study
A CASE STUDY ON KNOWLEDGE MANAGEMENTA CASE STUDY ON KNOWLEDGE MANAGEMENT
1
Ujjwal Kumar Joshi

2. Contents
 Introduction to Knowledge Management
 Overview of the company
 Importance of Knowledge Management in a company
 What are potential ways forward to overcome the problem of an
ageing workforce at Ernst & Young?
 How would you codify critical knowledge of clients and industries
currently being lost when employees retire?
 What are the strengths of using social networking sites such as
Facebook for Ernst & Young?
 Pitfalls of using social networking sites such as Facebook for Ernst
& Young?
2

3. Introduction to Knowledge
Management
 Knowledge relates to all the capital owned by people and
staff of a company: know-how & expertise, competencies,
market experiences etc.
 Knowledge management helps companies turn this human
capital into intellectual capital by creating value.
 It is not only storing documents but, also about increasing
people skills and expertise to sharing.
 KM enables people collaboration and connects them to
expertise. The ability to quickly find a subject matter expert
and get the answer to a question or assistance in solving a
problem is a priority in knowledge management.
3

4. Overview
 Industry Professional Services
 Founded 1989; individual Components from 1849
 Headquarter London, United Kingdom
 Area Served Worldwide
 Services
 Revenue US$ 24.4 billion (2012)
 Employees 170,000 (2013)
 Official Website www.ey.com
I. Assurance
II. Tax Advisory
III. Consulting
IV. Financial Advisory
 Ernst & Young is a global organization of member firms with
170,000 employees in more than 140 countries, headquartered in
London, United Kingdom.
 It was ranked as the 8th
largest private company in the United states
by Forbes in 2011.
4

5. How does Knowledge Management
helps companies like Ernst & Young?
 Consulting, Assurance companies needs to provide solution
to their clients on the basis of facts. So, the applied solutions
should be stored for future reference.
 Companies such as Ernst & Young are learning
organizations too for the new employees.
 Companies can work with efficiency and without errors.
 Helps in developing new knowledge.
 Helps in forecasting future and decision making.
5

6. What are potential ways forward to overcome the
problem of an ageing workforce at Ernst & Young?
6

7. How would you codify critical knowledge of
clients and industries currently being lost when
employees retire?
7

8. What are the strengths of using social networking
sites such as Facebook for Ernst & Young?
8

9. What are the pitfalls of using social networking
sites such as Facebook for Ernst & Young?
9

10. Thank You!
10
“Today knowledge has power.
controls access to opportunity and advancemen
- Peter F. Druck