Ernst & Young is a professional services firm headquartered in London that provides advisory, assurance, tax, and transaction advisory services. To address attrition issues, the company maintains a central knowledge repository so that new employees have access to the same knowledge as experienced employees and do not face problems when handling projects. Knowledge is transferred through internal and corporate training programs, the central repository, business partner training, and specific certification programs. Tacit and explicit knowledge is gathered, stored in the central repository, and shared via employee IDs. The repository knowledge is then used in applications and certifications. The company has thousands of online training modules that employees can choose from to help with growth and knowledge absorption, which helps retain employees.

1. KNOWLEDGE MANAGEMENT
ASSIGNMENT
Submitted
to:-
Mr. Supratik
Ghatak
Submitted by:-
Vikram Singh
Mehra

2. About The Company
 Ernst & Young (trading as EY) is a multinational professional services firm
headquartered in London, United Kingdom
 The firm dates back to 1849 with the founding of Harding & Pullein in England
 Ernst and Young provides Advisory, Assurance, TAS(transaction Advisory) and
Tax people improve the performance of leading financial services clients
• Advisory-Developing strategies to help our clients manage risk effectively and improve performance
• Assurance-Providing peace of mind and confidence to companies, investors and regulators about financial
statements, information and processes
• Tax-Creating strategies that enable clients to manage and meet tax obligations while enhancing their financial
performance
• TAS-Helping organizations of all sizes evaluate and navigate transactions, maximizing opportunities and
minimizing risks
• Core Business Services-Enabling each of our service lines to deliver advice and solutions to their clients

3. HOW KNOWLEDGE TRANSFERRED IN ERNST and
YOUNG
 Attrition is major concern in this industry
 Thus, there should not be any impact on project
 Therefore a central repository has to be maintained to
impart knowledge
 As a result new employee does not face any problem
while handling project to have same efficiency

4. WAYS OF PROVIDING KNOWLEDGE
Internal Training, Corporate Training, Mock Training
From variety of modes (SAP, INFORMS,SAS)
From Central Repositories
From Business Partner Training
Specific designed Programs “DipIFR, ACCA, CFA,
CIA, ICA”
Knowledge from Research Paper
Knowledge from documents maintained by previous
employees

5. KNOWLEDGE MANAGEMENT FLOW
Tacit and Explicit
Knowledge
Gathered
Central Repository
Created
Knowledge shared
via employee
private ID
Knowledge
gathered is used
in various
applications like,
CFA, CIA, ICA

6. HOW TRAINING MODULES PROVIDE KNOWLEDGE
 Company has 1000’s of modules and online training courses
 Company has few compulsory courses to be done and rest
other on discretion of employee
 Employee can choose any plan according to their choice
 Company keeps on conducting workshop and seminars
 Knowledge database also keeps track of the utilization of
modules and accordingly algorithms generate the individual
who utilized the medium most

7. How modules help in attrition
 There is always scope of growth when you have more
knowledge
 With variety of modules, employees had option to learn only
what will help them in future
 Variety of options gave employees the option to absorb in
free provided knowledge
 Thus, the option provided by company to learn more for free
helped company to retain their employees

8. THANK YOU