2. Introduction
Seven Strategic Levers
KM Framework for Success
Knowledge Management Cycle
Characteristics of knowledge management
Knowledge management tools
Conclusion
3. Knowledge Management is the clear and systematic management of basic
knowledge - and its associated processes of creation, organization,
diffusion, use and exploitation.
Four main elements:
1. Explicit: Knowledge is explicitly recognized. (language, documents etc.)
2. Systematic: It is too important to be left to chance
3. Selective: There’s lots of knowledge; focus on that which is important
content and process perspective.
4. By adopting a systematic vs. an ad-hoc approach, management
consultancies believe they can offer better global solutions, and reduced
competitive price pressures.
4. Customer Knowledge - the most vital knowledge
Knowledge in Products - ‘smarts’ add value
Knowledge in People - but people ‘walk’
Knowledge in Processes - know-how when needed
Organizational Memory - do we know what we know?
Knowledge in Relationships - richness and depth
Knowledge Assets - intellectual capital
5. Leadership
Structures - Cultures - HR Policies - Vision
Processes People Measure-
ment
Information Space
‘
Hard’ infrastructure - Intranet, groupware etc. Tools and techniques
‘Soft’ - Skills, learning
+
Levers
Foundations
Enabler
7. Knowledge Management is about people
Knowledge Management is orderly and goal-directed
Knowledge Management is ever-changing
Knowledge Management is value-added
Knowledge Management is visionary
Knowledge Management is complementary
8. KNOWLEDGE CAPTURE AND CREATION
TOOLS
Content Creation Tools
Data Mining and Knowledge Discovery
Blogs
Content Management Tools
9. KNOWLEDGE SHARING AND DISSEMINATION
TOOLS
Groupware and Collaboration Tools
Wikis
Networking Technologies
Adaptive Technologies
10. Always remember to practice knowledge
management
(1) From a strategic point of view
(2) Utilizing principles of intellectual capital
(3) With an emphasis on innovation
Learn a lot & Share a lot!!
