The candidate has over 15 years of experience in administrative, project management, customer service, and secretarial roles. She is skilled in areas like scheduling, record keeping, reporting, budgeting, communications, and research. Currently she works as a Secretary/Project Specialist at a children's hospital, where her responsibilities include managing projects, documentation, budgets, and staff.

1. Experienced in management, marketing, development, organization, advertising, sales, administrative skills,
public speaking, human resources and project management. Cost-conscious and reliable with a proven
history of strong work ethics, loyalty, and longevity. Also skilled in event planning, budget development,
strategic planning, ad design, customer service, and customer retention. Highly motivated, goal and detail
oriented with a passion to succeed. Proficient in Microsoft Word, Publisher and Excel.
September 2012—Present
Secretary/Project Specialist
The PULSE Center, Arkansas Children’s Hospital
 Responsible for data collection, record keeping, taking minutes, and administrative duties as needed
 Scheduling course events without overlapping manikins, rooms, staff, and time slots
 Preparing monthly, quarterly and annual data reports
 Organizing course details, cases, filing, creating course and standardized patient folders
 Maintain electronic and hard copies of course documentation
 Communicating with facilitators, standardized patients, learners, and other simulation centers
 Assist director with budget reports, standardized patient assignments, and other projects as needed
 Ordering office and medical supplies as needed and tracking expenses
 Research simulation best practices
 Assist with center accreditation
 Management and documentation of Gold Standard Program
 Manage standardized patient payroll and track usage, costs, and data
 Maintain current policy, strategic plan, simulation records and safety binders
 Organize and manage projects as needed
 Issuing and reviewing evaluations for each course
 Preparing monthly budget variance reports,
 Data collection and presentation
May 2003—June 2012
Customer Service Representative
Little Rock Apartment Guide
 Responsible for ad design, meeting deadlines, website training, project management, sales and
updating online information
 Skilled in developing marketing plans for apartment communities of all types and sizes including
affordable and new developments
 Monitoring clients’ advertising programs and adjusting them to best meet the communities’ needs.
 Development of multiple training seminars, on-site group training and public speaking at training and
motivational seminars
 Creating fliers, postcards, marketing materials and other projects as needed
 Managing the secret shopper program for clients
 Monthly data summaries and budget variance reports
November 2005 — July 2012
IREM Association Executive (IAE)
The Institute of Real Estate Management Arkansas Chapter #64 (IREM)
 Event planning—secure speakers, location, food, A/V equipment, reservations, agenda for events
 Achieved highest standard (5 Star) for chapter every year
 Updating strategic plan and annual goals
 Organizing Executive Committee Meetings, taking minutes
 Billing and maintaining financial records for the chapter using Quickbooks
 Organizing educational courses, golf tournaments, holiday banquets
 Designing and presenting seminars for market and affordable apartment communities
 Maintaining membership records and collecting dues
 Maintaining local and national survey data
 Updating Facebook account for chapter and preparing press releases
 Managing chapter programs and courses
Kim Nelson
Phone: 501-940-1675
Email: 3akn@comcast.net
5024 Lynn Lane
North Little Rock, AR 72118
Qualifications
Work History

2. Kim Nelson
December 2001—May 2003
Property Manager
Chenal Lakes Apartments—Bailey Properties, LLC
 Responsible for managing nine associates and 456 apartment homes
 Hiring and firing employees, training, rent collection, maintaining and exceeding occupancy and budget
goals, overseeing maintenance, resident retention, marketing, scheduling make readies, settling resident
disputes, paying bills, hiring vendors and contractors, creating a community environment onsite by
developing multiple resident social groups, overseeing curb appeal, fair housing compliance, planning
and executing resident functions, handling evictions and lease violations, move-ins, move-outs,
inspections, resident satisfaction, auditing files
 Achieved record occupancy at 99%
April 2001—December 2001
Assistant Property Manager
Spring Valley Apartments—Bailey Properties, LLC
 Responsible for assisting property manager in daily operations of an apartment community under
rehabilitation
 Rent collections, renewals, move ins, move outs, reports, month end
 Resident retention and resident satisfaction
 Administrative duties including filing, typing, budget variances, competitive surveys and data entry
 Overseeing community events
 Inspecting vacant apartments before move-ins and after move-outs.
September 1998—April 2001
Marketing Administrative Assistant
Bailey Properties, LLC
 Responsible for assisting marketing director in all aspects of marketing 20 apartment communities
 Editing, designing, printing and distributing monthly company newsletter
 Creating newsletter template, designing forms, fliers, and surveys
 Helping create the design and essential elements for the company website, associate orientation video,
print and radio advertising and property signage
 Organizing design and ordering of printed materials, uniforms, resident and employee gifts
 Inventory and shipping/delivery of printing and marketing materials to apartment communities
 Assisting during lease ups and marketing promotions
 Typing and assisting in the creation of the employee training manual
 As new properties were added to the portfolio, we created a checklist and made sure they had all the
proper marketing material printed, designed and distributed, including new logos, property name
changes, renumbering apartment units, and signs
May 1998—September 1998
Trainer
Bailey Properties, LLC
 Responsible for training new employees in all aspects of Yardi, leasing, resident retention, move in and
move out procedures
 Tutoring employees who needed extra help in Yardi
 Filling in at all local apartment communities when needed during employee shortage
February 1998—May 1998
Leasing Representative at Chenal Lakes Apartments
Bailey Properties, LLC
 Excelled in the ability to lease apartments holding the highest closing ratio among onsite employees
 Following up with prospective residents, qualified resident income, rental and credit history
 Tracking maintenance work orders
 Move ins, move outs, rent collection, renewals, leases, preparing new resident packages and assisting
the residents during their move in
Work History
Continued

3. Kim Nelson
1992—February 1998
Fulton Press, Kwik Kopy Printing, Pip Printing, American Speedy Printing
· Typesetting and design, customer service, proofreading, inventory, ordering paper, customer satisfaction
· General knowledge of paper, ink and the printing process
· Operated numerous large capacity copiers, color copiers and bindery equipment
I volunteer with Camp Healing Hearts. This is a camp for children who have lost a parent or close family
member. I have also served as secretary for Cub Scout Troop 269 in Sherwood, AR, since 2008. I have
helped organize potlucks for The Ronald McDonald House through IREM Arkansas Chapter #64. I have
also organized volunteer outreach for Habitat for Humanity, and rescue animals in need. I have fostered a
squirrel, a raccoon, a rabbit and many injured turtles. I will bottle feed them, take them to the vet and make
sure they are healthy enough to release into the wild or turn them over to a wildlife habitat. I also have res-
cued many cats and dogs until I could find them a suitable home.
I am happily married with two children, ages 11 and 14. I love to read, fish, and cook. I love camping and
spending time outdoors.
Other Experience
Community Service
Interests and
Hobbies

4. I graduated from Northeast High School with honors, editor of the school newspaper and literary art maga-
zine, and a member of Senior Cabinet, Honor Society, Girls State, Drama, Speech and other clubs offered by
the school. I attended the Dale Carnegie General Management Course and the Broadway School of Real
Estate. I served on the IREM National IAE advisory council in 2011. I attended most of the IREM Legisla-
tive and Leadership Symposiums in Washington, D.C., as well as many of the Regional and National Fall
Conferences IREM held annually. Below is a summary of some of the courses I have attended.
2015 Effective Interviewing, ACH, Little Rock, AR
2015 Crisis Prevention Intervention, ACH, Little Rock, AR
2015 The Art of Positive Communication, ACH, Little Rock, AR
2015 Charts and Graphs Course, ACH Little Rock, AR
2015 Improvement University, ACH Little Rock, AR
2014 Introduction to Project Management, ACH Little Rock, AR
2014 CPR Course
2014 Collaborative and Creative Problem Solving, ACH Little Rock, AR
2014 Diversity Café: Digging a Little Deeper, ACH Little Rock, AR
2014 Error Prevention Training, ACH Little Rock, AR
2014 Everyone Communicates, Few Connect, ACH Little Rock, AR
2014 Speak Up! Improving your Presentation Skills
2014 Excel Course, ACH Little Rock, AR
2014 Effective Intervention Strategies with “Challenging” Families, ACH Little Rock, AR
2013 Customer Service: Natural as Child’s Play, ACH Little Rock, AR
2013 STAND Employee Training: Creating and Maintaining a Healthy Work Environment,
ACH Little Rock, AR
2013 Access Database Training, ACH, Little Rock, AR
2013 Library Research, ACH, Little Rock, AR
2013 Advanced Microsoft Word, ACH, Little Rock, AR
2012 IREM Leadership and Legislative Conference, Washington D.C.
2011 IREM Leadership and Legislative Conference, Washington D.C.
2010 Take Command of Your Public Speaking, IREM, Orlando, FL
2010 Learn the Secrets to Creating Magic, Lee Cockrell, IREM, Orlando, FL
2010 Up Close and Personal with an Association Rockstar, Russ Salzman, IREM, Orlando, FL
2010 Innovation Workshop, IREM, Orlando, FL
2009 IREM Leadership and Legislative Conference, Washington D.C.
2008 Understanding Association Finance, IREM, Chicago, IL
2008 IREM Ethics, IREM, Chicago, IL
2008 Technology Trends Seminar, IREM, Chicago, IL
2008 Strong Governance, IREM, Chicago, IL
2008 Effective Surveys, IREM, Chicago, IL
2008 The New Electronic Language, IREM, Chicago, IL
2007 Sales Training, Apartment Guide, Atlanta, GA
2007 IREM Leadership and Legislative Conference, Washington D.C.
2006 IREM Leadership and Legislative Conference, Washington D.C.
2006 Art and Science of Volunteer Leadership, IREM, Tampa, FL
2006 The Association Management Professional Conference, IREM, Tampa FL
2005 IREM Leadership and Legislative Conference, Washington D.C.
2000 Dale Carnegie Systems, General and Management Curriculum, Little Rock, AR
1998 Real Estate School, Broadway School of Real Estate, North Little Rock, AR
1998-2012 Fair Housing Training, offered annually by Apartment Association, IREM, and Bailey
Properties in-house training
Education and
Professional
Training