Melissa Murray is seeking a position in direct sales that leverages her experience in sales support, project management, and event coordination. She has over 15 years of experience in administrative, human resources, and sales roles, including overseeing millions of dollars in travel sales and coordinating large events and training programs. Her background demonstrates skills in project management, customer service, meeting planning and execution, and driving revenue and sales.

1. MELISSA D. MURRAY
2902 Langston Circle • Saint Charles, IL 60175 • 630/740-0289 • mdmurray0925@gmail.com
Objective
Transition my extensive experience in sales support, project management and event coordination into a position in direct
sales
Sales Skills and Knowledge Summary
Professional Experience
THE AUTO CLUB GROUP
Sales and Service Specialist 1/2014 - present
• Oversee the coordination of 49 “On Stage Alaska” shows, representing $4.2 million in travel sales
• Oversee the coordination of seven Executive Events for Insight Vacations and African Travel
• Oversee the coordination of the Travel Expos, resulting in $5.5 million in annual sales
• Oversee the entire Travel Familiarization program for all 400 travel counselors. Responsibilities include:
o Monitoring the FAM allowance
o Organizing the trips and tracking the necessary paperwork and FAM reports
o The Travel Familiarization program is a critical company initiative for growing sales
• Manage and track annual planning, execution and marketing of 400 plus regional travel events in conjunction with
12 Regional Travel Sales Consultants across eleven states
• Consult on new business development opportunities with a focus on growing sales and profitability
THE AUTO CLUB GROUP
Sr. Administrative Assistant to the Vice President of Travel 5/2010 - 1/2014
• Provided a wide range of functions to the Vice President of Travel responsible for seven states and over $26 million
in revenue
• Scheduled and organized all aspects of complex training sessions and events, frequently in multiple locations
simultaneously
• Extensive customer service and problem solving
• Organized priorities and executed against deadlines.
• Exceptional ability to perform and achieve results under pressure
• Timely and accurate completion of all projects and assignments
• October 2011 – completed Certified Travel Associate (CTA) accreditation
AAA CHICAGO, Aurora, IL
Travel Sales Support Specialist 5/2008 - 9/2009
• Teamed with Regional Agent Development Travel Team on daily activities, sales tracking, coordination and scheduling
of all field visits, conference calls and meetings
• Developed job aides to support the Regional Travel ADT Team initiatives: weekly/monthly updates, checklists, sales
logs, daily sales process, time reporting spreadsheet, evaluations, agent assessments and binder for team use with new
recruits
• Developed and implemented regional travel sales strategies and promotional programs
• Planned and coordinated regional travel events
• Coordinated and executed all aspects of meeting planning and training for all regions
• Provided support to the Vice President Travel Field Sales in all areas, coordinated and organized travel schedule,
meetings and trainings, organized and maintained calendar, time keeping, expense reports and assisted in the
preparation of presentations
• Developing and maintaining relationships
• Project management
• Extensive experience with the entire travel sales process
• Teambuilding and collaboration
• Driving revenue and profitability
• Consistently exceeding goals
• Sales process creation and analysis
• Translating success metrics and reporting into revenue
generating results

2. AAA CHICAGO, Aurora, IL
Administrative Assistant II to Territory Vice President of Travel 9/2004 - 2/2008
• Organized and executed multiple special events and projects company-wide
• Coordinated and organized training and meeting planning for entire territory
• Performed administrative functions on a daily basis in a consistent and timely manner
• Provided administrative support to Territory Vice President, along with four District Managers and all field staff
AAA CHICAGO, Aurora, IL
Human Resource Specialist 7/2003 – 3/2004
• Consult, recruit, screen and interview candidates for position openings and selections company-wide
• Develop and implement employee recognition programs
• Create and update company job descriptions. Work with management on appropriate salary level and offers
• Develop and coordinate all aspects of the company employee retirement program
• Ensure corporate compliance with state and federal legislation governing personnel policies
• Facilitate new hire benefits orientation for employees to ensure proper enrollment in various benefit programs
• Assist management and employees in the counseling and mediation of employee relation issues
AAA CHICAGO, Aurora, IL 9/2001-7/2003
Human Resources Assistant
• Enhanced, organized and communicated locally administered employee benefits programs
• Assisted and coordinated in reduction in force processes
• Developed, coordinated and facilitated a wide variety of employee activities
• Participated in new employee orientation, by creating and facilitating the benefits information
• Created, organized and assisted with the facilitation of new manager orientation
• Acted as backup for other HR Representatives, addressing employee relations issues, recruiting and selections
activities, assisting managers with employee discipline issues and all other employee questions as they arise
• Assisted Human Resources AVP on day-to-day activities and long-term projects
PAIGE PERSONNEL SERVICES, Saint Charles, IL 1997-2001
Personnel Consultant
HOLDEN INTERNATIONAL, Hoffman Estates, IL
Scheduling Supervisor
EDUCATION
Bachelor of Science, Retail Merchandising
University of Wisconsin - Stout, Menomonie, WI 1988
(3.75 years completed)

3. PROFESSIONAL SKILLS
Experience includes intermediate level office suite - Word, Excel, Power Point,
Publisher, Office & Visio-Org Plus, People Soft HRIS
TRAINING/SEMINARS
Completed Certified Travel Associate (CTA) accreditation – October 2011
“Professional in HR Certification Program”
“Project Management Seminar”
SHRM Conference
“Polish Your Presentation Skills”
“7 Steps to Investigate Allegations of Employee Misconduct”
“Employee Law Update”
“The Personnel/HR Assistant”
“Time Management”
“Fundamentals of Workers Comp in IL”
“Navigating Through Change”