This document provides keys to effective communication, including putting people first, not pressuring others, keeping confidences, praising positively, listening and learning by reflecting back, noticing needs versus wants to find win-win solutions, thinking things through before speaking, considering the right time and place, praying and reflecting on what is most important, how something is said through tone of voice and body language, and that conflict tests effective communication skills.

1. Keys to Communication

2. Key to CommunicationPut PEOPLE firstI’m more important than you are!

3. Key to CommunicationDon’t push, pry, or pressureAgree or else!

4. Key to CommunicationKeep confidencesGossip

5. Key to CommunicationPraise, phrase POSITIVELYFocus on the good qualities.

6. Key to CommunicationListen and LearnReflect back

7. Key to CommunicationNotice needs now vs. wantsWin/Win

8. Key to CommunicationTHINK things throughDon’t put your mouth in motion before your brain goes into gear.

9. Key to CommunicationRight TIME and PLACEThink in advance about where and when

10. Key to CommunicationPray and ReflectWhat is most important?

11. Key to CommunicationHow you say it. (tone of voice)Body language. (facial expressions, eye contact)LISTENINGConflict is the TEST!“The Fallen Domino”

12. Key to CommunicationPictures fromLifetime TV Movie …