The document discusses communication and interpersonal skills. It explores an individual's strengths and weaknesses in communication as well as their communication style type. It emphasizes understanding different styles and how to improve communication with others who have differing styles. Maslow's hierarchy of needs is presented showing how communication helps satisfy physical, social, identity, and practical needs. Employers rank interpersonal skills as highly important. Principles of communication are outlined along with misconceptions. Competent communication involves achieving goals while preserving relationships and can be learned through increasing awareness, overcoming awkwardness, gaining skillfulness, and integrating skills.

1. Communication Survey What did you learn were your strengths? Your weak areas? Was there anything that surprised you or was a new way of looking at communication? 3. Considering the last question, what “type” do you think you are? Does it fit you? What did you learn about dealing with people who are different types? Think about someone in your life who you would consider to have a different style than you; give an example of a problem you had in the past which relates to a style difference and then give suggestions on how to improve communication with him/her based on the information given.

2. The Importance of Communication The Power of Silence The Power of Isolation Contact and Companionship

3. We Communicate to Satisfy Physical Needs Link Between Communication and Physical Well-being Quality and Quantity Vary By Individuals “ We must love one another or die.” W.H. Auden

4. We Communicate to Satisfy Identity Needs We Learn Who We are Through Communication We Come to See Ourselves as Others See Us Social Comparison and Reflected Appraisal

5. We Communicate to Satisfy Social Needs Pleasure Affection Companionship Control “ Who can enjoy alone?” John Milton Paradise Lost

6. We Communicate to Satisfy Practical Needs (Instrumental) Goals Communication Skills Top Factor in Getting Jobs Keeping a Job and Advancement Tied to Communication Skills

7. Rank the Skills Employers were asked to rank the importance of the skills they seek in college graduates. How would you rate these skills? ___ Analytical Skills ___ Computer Skills ___ Leadership Skills ___ Interpersonal Skills ___ Teamwork Skills ___ Writing Skills ___ Oral Communication Skills ___ Proficiency in a Field of Study

8. Doing what one is fitted for doing Self-fulfillment Actualizing one’s potential High self-evaluation, self-respect, self-esteem, esteem of others, strength, achievement, competency, reputation, prestige, status, fame, glory Friendship, affectionate relationships, interpersonal acceptance Security, stability, protection, freedom from chaos, structure, order, law Food, Water, air Maslow’s Hierarchy of Needs

11. Communication Principles and Misconceptions PRINCIPLES: Communication can be intentional or unintentional It’s impossible not to communicate Communication is irreversible Communication is unrepeatable MISCONCEPTIONS: Meaning are in words More Communication is a good thing You alone can cause others to react Communication will solve all problems Communication is a natural ability EXPLAIN THEM GIVE AN EXAMPLE WHY WOULD IT BE IMPORTANT TO KNOW?

12. Communication Competence Involves Achieving One’s Goals While Preserving Relationships No “Ideal” Way to Communicate Competence is Situational Competence Can Be learned

13. Characteristics of Competent Communicators Wide Range of Behaviors Ability to Choose Most Appropriate Behavior Skill at Performing Behaviors How do you learn a skill?

14. Communication Competence Skill at Performing Behaviors Beginning Awareness

15. Communication Competence Skill at Performing Behaviors Beginning Awareness Awkwardness

16. Communication Competence Skill at Performing Behaviors Beginning Awareness Awkwardness Skillfulness

17. Communication Competence Skill at Performing Behaviors Beginning Awareness Awkwardness Skillfulness Integration

18. Characteristics of Competent Communicators Wide Range of Behaviors Ability to Choose Most Appropriate Behavior Skill at Performing Behaviors Cognitive complexity/empathy Self-monitoring Commitment