Kenneth King
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Kenneth King has over 14 years of experience as a night auditor at hotels, most recently working 8.5 years at the Porto Vista Hotel & Suites. He provides excellent customer service, resolves complaints to ensure guest satisfaction, and works independently without supervision. His responsibilities include maintaining records of room availability and rates, processing payments, running night audits and reports, and assisting guests with check-ins and check-outs.
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REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
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Open position for someone who loves to work at night and play during the day in one of Colorado's most beautiful areas. Position is open immediately.
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REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...
Kenneth King
- 1. Kenneth King kenking0129@gmail.com | 619-453-8770 | San Diego, Ca 92114 HOTEL NIGHT AUDITOR 14 years in the industry * 8.5 years Night Auditor at most recent job * Adaptable to changing environments and procedures * Team player and worked without supervision PROFESSIONAL EXPERIENCE Porto Vista Hotel & Suites 2008-2016 Night Auditor Provide excellent customer service to guests Resolve guest complaints, ensuring guest satisfaction Demonstrate professionalism and welcoming attitude at all times Work unsupervised Have knowledge of all hotel features & services Maintain daily house count and expected arrivals, departures, room rates, special packages, promo's, & reservations Daily knowledge of room availability status Input valet ticket number. Post for every night of the guests stay, charge all guest tickets to the proper room Review all receipts for the hotel restaurant to make sure room charge & credit cards are settled correctly check room rates for any errors, extremely low or high Run credit report Run night audit Send night audit report to Management which included Forecast -current and next 2 months, Arrivals by date range, Reservation by user, Occupancy and Revenue Summary, Incident reports for previous day. Western Inn & Suites 2003-2005 Night Auditor Assisted guests with checking in and checking out Answered any questions for guests Resolve guest complaints Run night audit EDUCATION Patrick Henry High School, General Education TECHNOLOGY SKILLS Microsoft Office, Century 21, Choice Hotel, Opera, and Stay In Touch