1. Duane Webb
Summary
Guest-focused professional with over 6 years of experience with leading airport operations,
facilitating airline ground operations, and enhancing guest satisfaction.
Objective
To obtain a leadership role in a corporate environment within the aviation industry.
Experience
05/2015 to Present
Guest Service Supervisor
Virgin America - Dallas, TX
● Lead all areas of airport operations; including but not limited to check-in operations,
arrivals and departures, supervisor lounge and baggage
● Supervise team members to ensure the safe and effective completion of operational
tasks is completed. Ensure quick and safe flight turnaround
● Coordinate and support service recovery activities during disruption
● Regularly communicate operationally relevant information to team members so that shift
and individual performance is maximized
● Develop teammate schedules on a daily basis
● Conduct station auditing to ensure quality aircraft presentation and security clearance
prior to flights
10/2010 to 05/2015
Guest Service Teammate and Guest Service Teammate Lead
Virgin America - San Diego, CA
● Served as leadership overseeing guest interactions, operations and teammate relations
during supervisor absence
● Assisted in IROPS by re-booking guests and coordinating with company and airport
operations
● Compiled flight plans, flight release, fuel slip, load information & daily report documents
● Provided service and greeting to guests
● Operated jet-bridge for guest boarding and deboarding
01/2010 to 09/2011
Event Planner
JW Marriott Hill Country Resort & Spa
San Antonio, TX

2. ● Worked with client and hotel staff to plan over 60+ events (ranging from corporate
meetings to weddings)
● Documented client needs, developed requirements, and executed event plans
● Scheduled and coordinated with hotel vendors and partners
06/2009 to 01/2010
Counter Sales Agent Advantage Rent-A-Car
San Antonio, TX
● Dealt with customer inquiries about the availability and cost of vehicles
● Created bookings and explain terms of rental agreement
● Completed paperwork and take payment from customer
01/2000 to 01/2008
Combat Engineer E-1 and Sergeant rank
United States Army, Iraq and Kuwait
● Lead soldiers in squadron
● Responsible for soldier's, civilian's, and contractor's safety and security
● Inspected soldier's uniforms, equipment, and troop carrier vehicle to ensure functionality
and serviceability
● Conducted performance reviews for soldiers Complete quarterly inventory, performance,
and vehicle inspection forms
02/2007 to 11/2007
Security Officer Allied Barton
Austin, TX
● Performed monthly auditing of all safety equipment to ensure they were compliant and
up-to-date
● Managed employees and visitors entering and exiting the Samsung facility
● Scanned and searched all bags entering and exiting the building
Education
04/2017 Bachelor of Science: Business UNIVERSITY OF PHOENIX
06/1998 High school Diploma: WILLIAM H. TURNER TECHNICAL ARTS HIGH SCHOOL -
Miami, FL
Additional Skills
● Proficient in MS Word, Excel, and Powerpoint
● Proficient in Google Drive (Google Doc and Sheets)
● Proficient in Sabre Interactive
● CRO and GSC qualified