Wan Muh Shukri Wannawi has over 15 years of experience in the hospitality industry. He currently works as a Minibar Checker and Housekeeping Coordinator at Grand Hyatt Kuala Lumpur, where his responsibilities include employee scheduling, coordinating room cleaning, and inventory management. Prior to this, he held roles as a Telephone Operator, Guest Service Agent, and Front Desk Agent at several other hotels in Kuala Lumpur. He is proficient in Bahasa Malaysia, English, and Microsoft Office programs.

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W A N M U H D S H U K R I W A N N A W I
EDUCATION
1997-1999 Sek Men. Keb Sungai Koyan Raub Pahang
PROFESSIONAL EXPERIE NCE
Oct 2012-Present Grand Hyatt Kuala Lumpur
Minibar Checker/ Housekeeping Coordinator
 Handling and update employee in the department for leave day, sick
leave, replacement of employee or changes of employee, and submit to
and will be acknowledges by department head.
 Check all receive email and reply the email to the other department
should there need for.
 Handling trace and special request prior to the profile update in system
upon arrivals.
 Coordinate to room attendant and team leader for vacant room need to
clean and for rush room for front desk room readiness.
 Update notice board for long stay guest in house
 Handling blocking room due to room defect or housekeeping project
 Handling Lost & Found item.
 Handling all documents and filling to which file necessary.
 Update the outsource contract worker attendance for the salary.
 Handling ordering stock for housekeeping, minibar and public area on
weekly basis.
 Coordinate room readiness by Front Desk to Housekeeping Team
Leader for them to assign maid on the floor.
 Check consumption in guest room in house, due out room and check
out.
 Update for lost posting.
 Back up housekeeping runner.
March 2012-Sept 2012 The Boulevard Mid Valley Kuala Lumpur
Telephone Operator/Guest Service Agent
 Handling reservation for the room.
 Handling guest request.
 Handling of check in and check out guest.
 Handling request from in-house guest and back of the house also.
 Handling night audit for front desk.

2. Oct 2011-February 2012 Capitol Hotel Kuala Lumpur
Telephone Operator
 Handling internal and external in-coming call.
 Handling reservation for the room.
 Handling room service order.
 Handling request from in-house guest and back of the house also.
2008-2011 The Westin Kuala Lumpur Kuala Lumpur
Service Express Agent
 Answers and direct all external and internal telephone calls following
with telephone etiquette.
 Dispatches delivery, security, banquets, engineering, housekeeping and
other Service Express Attendants.
 Takes room service orders from guests over the telephone. Enters
orders into Micros system. Communicates special instructions to the
kitchen and expediters. Up-sells Room Service orders.
 Takes call-in amenity and hospitality orders and organizes deliveries to
guest.
 Answers guest’s questions and assists them with their needs, ensuring all
request are followed through and completed
 Handles guest’s complaints and takes action to resolve problems.
 Accepts and relays guest’s messages, either manually, written or through
voice mail system.
 Takes requests for wake-up calls and follows through to ensure guest
receive their wake-up call at the requested time.
 Communicates situations where guests are dissatisfied or experiencing a
problem and offers the resolution to the Manager on Duty.
 Maintains up-to-date knowledge of all hotel and area events and
activities so that guest will receive accurate and prompt information
when requested.
 Has extensive knowledge of the Room Service and Beverage Menu and
provides guest with further information than what is on the menu.
 Provides a professional and immediate response to guests concerning all
menu items and their preparation.
 Greets guests with a cheerful and pleasant voice using guest’s names at
least thrice during conversations.
 Performs functions of a concierge, their duties and requests, via
telephone.
 Responds to emergency situations calmly and effectively, according to
hotel guidelines.
 May perform duties of Front Office Agents as needed.
 Creates an organized, cooperative, and well run work environment by
completing shift checklist and following through on responsibilities.
 Helps to identify process problems and deficient areas in the hotel and
suggests solutions for perment fixes.
 Performs other duties as requested by management.
 Be familiar with all food outlet menus and specials, including seasonal
changes and special promotions.
 Participate in sales incentives.

3. 2007-2008 Hotel Noble Kuala Lumpur Kuala Lumpur
Front Desk Agent
 Handling Check In and Check Out of the guest.
 Handling reservation for the room.
 Handling cashier and night audit
LANGUAGES
Bahasa Malaysia : Verbal and Written
English : Verbal and Written
Computer : Ms Office 2010, Micros
REFERENCES
Ms Zuraiha Abdul Rahman , Ex-TeamLeader: 013 9969931
Ms Marliana Muhammad,TeamLeader: 012 2381746
Ms Aina Aziz,HR St Giles Boulevard Mid Valley: 03 2295 8000