This document is a personal statement and resume for Nevin Haldan, who has over 15 years of experience in luxury food retail and currently works as a Store Manager at Marks & Spencer. Some of Nevin's key achievements include consistently exceeding sales targets and improving customer satisfaction scores. Prior to M&S, Nevin held several leadership roles at Harrods Food Halls, helping to grow various food businesses and receiving several service excellence awards. Nevin has a proven track record of developing high-performing teams and delivering strong financial results for employers.

1. Nevin Haldan
36 Whielden Street
Old Amersham HP7 OHU
07500 933851
nevinhaldan@hotmail.com
PERSONAL STATEMENT
CAREER HISTORY
KEY ACHIEVMENTS
I am a successful and engaging Store Manager with a wealth of experience in Luxury Food Retail. I
have a high level of ability in leading and developing teams in Sales growth, Customer Experience and
Operational standards, whilst delivering profit targets. I have excellent planning skills and I am a strong
team player but equally effective when working alone. I thrive under pressure and am passionate and
driven to achieve the best results for the company.
Marks &Spencer ( January 2015-Present )
Store Manager
Responsible for £14 Million business with 5 Direct report and headcount of up to 90
To lead the store & the team, to act as the custodian of the M&S brand and to ensure that M&S
processes and values are in place to deliver results for our customers
• Leads a committed team who feel fully engaged, supported and recognised for their
contribution and drives a positive culture across the store
• Drives store profitability through minimising losses and managing costs
• Ensures profit protection mentality in store, raising awareness of potential
risks and delivers the shrinkage plan and stock loss targets
• Analyses store profitability through Profit & Loss report and the
management of store cost
• Empowers the team to deliver excellent Presentation standards and accurate stock
management to drive availability for customers
• Identify opportunities with the management team to deliver the multichannel sales plan
through cross-selling opportunities and and motivating the team to deliver
• Act as role model and lead the team by demonstrating an In Touch with Customers
approach ‘Helping our customers to shop more of M&S’
• Set clear standards so to provide a clean environment for customers and colleagues
• Ensure delivery of a safe & legal working environment for colleagues & customers and is
accountable for the stores Business Continuity Plan
• Full Year Staff Survey 94% , 14% better than Company Overall Result
• Service target exceeded company average and best improved store in the Region
• Company Winner of Ambient Celebration Competition
• Company Winner of Peak Sales Incentive
• Christmas period +10% Sales growth and 10% reduction in payroll with no customer
complaints

2. CAREER HISTORY
CAREER HISTORY
• Awarded Regional Management Team Of the Quarter for Q2
Harrods Food Halls ( April 2014-January
2015 )
Senior Sales Manager Food Halls
Responsible for £10 Million Multi Site & Concessions, Fresh Food Business with headcount of up to 70
The Sales Manager is a leader accountable for driving the consistent delivery of the retail, client and
the employee engagement strategy to achieve business goals whilst an ambassador for the Harrods
brand.
• Management development of direct reports through mentoring, coaching, training and
support
• Accountable for owning, developing and driving own business area to exceed business
expectation
• Responsible for delivering the defined activities from the retail strategy within own area of
responsibility
• Accountable for monitoring own area of responsibility against financial objectives and taking
corrective action where necessary
• Work with the General Merchandising Manager to capitalise on business opportunities and
develop strategies to impact on underperforming departments as well as a creating impact
and footfall
Harrods Food Halls ( 2011-April 2014 )
Lead Retail Manager Fresh Foods
Responsible for £6 Million Multi Site & Concessions, Fresh Food Business with headcount of up to 70
• Develop & implement clear sales & service strategy
• Maximise sales performance to ensure targets & met & exceeded
• Ensure sales productivity figures are used by direct reports to drive & increase sales
• Manage payroll & budget costs within parameters
• Deliver & sustain service excellence against business standards & service reports
• Drive Buying team to pursue market & innovative concepts that will deliver sales & create
theatre within the Food Hall
• Challenge all new launches to assess viability and worth to the business to ensure
opportunities are maximised
• Delivered sales growth of 10% uplift year on year
• Set the standards to ensure that the retail team deliver exceptional levels of service which
has resulted in the Guest Shopper being at its highest ever score of 96 %
• Reduction Pay to Sales from 19.6% (2010) to 19.1% (2013) whilst still delivering 10% growth
• Achieved record levels of employee engagement
• Managed the Implementation of new processes controls and measures to improve shrink for
Fresh Foods, by 25% from 2012
• Introduced controls to ensure Food Safety diligence is followed so to improve the
performance of the Food Hall, resulting in 5 stars being awarded by EHO
• Actively deputise in the absence of the Business Manager
• Managed the organisation, planning, roll out and implementation of Lunch to Go and the
associated Hall adjacencies to ensure all service standards are maintained & provided

3. CAREER HISTORY
CAREER HISTORY
CAREER HISTORY
KEY ACHIEVMENTS
growth of 20% year on year
Retail Manager Traiteur & Lunch To Go ( 2009-2011 )
Responsible for £3 Million business with headcount of up to 50
• Implement the retail sales and service strategy within area of responsibility.
• Own and monitor the department’s sales and service results and deliver appropriate action
to maximise performance.
• Plan and manage staff rotas, overtime and holidays ensuring that the department is
effectively resourced and that areas with poor cover are identified, and action taken
• Ensure that each Sales Associate has objectives, a development plan, and an annual
performance review; conduct quarterly reviews to monitor performance.
• Use the appropriate tools to analyse sales, review and take corrective action where
necessary.
• Monitor competitor activity and react accordingly.
• Protect stock through promoting awareness of loss prevention and through compliance with
Store policies and procedure.
Harrods Management Programme Fromagerie ( 2008-2009)
Responsible for £1 Million business with headcount of 15
• Ensure sales targets are a key focus for the team by supporting the Retail Manager in
communicating and monitoring individual’s achievement against targets
• Observe and coach the team to ensure they are maximising every sales opportunity whilst
giving world class service
• Support the Retail Manager with various management functions e.g. supervising the shop
floor, production of rotas, management of breaks, refunds, customer queries, department
procedures and sale preparation
• Develop product knowledge, knowledge of competitors, product developments and market
trends
Sales Associate Fromagerie (2001-2008)
• Responsible for providing the highest levels of customer service, demonstrating exceptional
product knowledge and building quality customer relationships that result in increased sales
and repeat business.
• Service for Excellence Award – Traiteur 2014-2015 Quarter 4
• Service for Excellence Award – Mai Japanese Concession 2014 Quarter 2
• Service for Excellence Award – Mango Tree 2013 Quarter 4
• Successful completion of Lead Manager Programme 2013
• Harrods Award for Excellence Winner as Fresh Foods Managers 2012
• Food Halls Team of the Year 2012
• Store Good House Keeping Winner
• Food Halls Manager of the Year 2010

4. KEY SKILLS
EDUCATION
• Chairman Award Winner as Retail Manager 2010
• Successful completion of the Harrods Management Programme 2009
• Recruitment Accreditation
• Proficient in SAP, Proclarity, Business reporting, Kronos Scheduling
• Budget Management
• P&L Management
• Word & Excel, Power Point, Outlook
• Food Safety HACCP
• Fluent in English Oral & Written
University of Ege ,Turkey
Degree in Agricultural Engineer