Hala Hassan Eid is a Personal Shopping Manager at Al Tayer Group/Harvey Nichols in Dubai, UAE. She has over 15 years of experience in luxury retail management. Her career objectives include using her skills in management, sales, and customer service. She holds a graduate degree in fashion design and has received extensive training in areas such as coaching, management, and diversity.

1. Hala Hassan Eid
Contact Number: +971 557722301 / 0504279909
Email Address: halaeid-@hotmail.com
To have a position where I can use my skills in management, sales & customer service as for hardworking
ability, to benefit my employer and be of service to others, To engage in a career that will allow for progress
in terms of skills/expertise, socio economic development, and innovation through exposure to new ideas for
personal / professional as well as growth for the company.
Al Tayer group / Harvey Nichols
Department store / luxury brands
Dubai, United Arab Emirates
Personal shopping manager / (March 2006 - date)
• Formulate a personal shopping strategy and plan together with projected budget requirements,
in order to build an uphold the image of the brands as per the standards / guidelines applicable to
each brand.
• Propose creative concepts for promoting personal shopping experience to customers
• Monitor performance with respect to customer service ensuring that all customers are greeted
and met courteously; staff are able to build rapport with them and identify their needs to recommend a
range of products to choose from in order to arrive at an appropriate buying decision.
• Supervise the staff with respect to their personal grooming, conduct during business hours, level of
product knowledge and customer service to ensure that all the staff works as a team to achieve the
business goals of the company.
• Guide , coach , and motivate staff continuously to bring out their potential and enable them to improve
their performance
• Maintain relationship with key customers by informing them of new arrivals, inviting them exclusively
for previews, promotions and activities conducted in store.
• Provide feedback to buyers on customer preferences and contribute to establishing buying practice in
line with customer needs.
• Establish networks in the market to widen the customer base for prospecting and revenue
generation.
• Maintain confidentiality of customers ‘personal information and assure the information will be solely
utilized for the store.
• Prepare, maintain and update database. To all information pertaining to the exclusive customers.
WORK EXPERIENCES
CAREER OBJECTIVES

2. • Keep abreast of the market trends and competitor activities at all time.
Al tayer group
Retail Fashion / Luxury Brands Gucci / YSL
Dubai, United Arab Emirates
Store manager (July 2001 – march 2006)
• Prepare and organize sales promotional activities in conjunction with the Operations, VM and
Buying and MCD team, monitor the performance and drive the team to ensure maximum efficiency
is achieved. Provide feedback to the Deputy Store Manager with recommendations and
suggestions pertaining to the promotional activities/new initiatives.
• Manage and control all aspects of stock management on the sales floor, ensure adherence to
procedures and guide the team towards achieving targeted stock levels and minimizing stock loss
• Monitor performance of the sales staff, provide regular feedback and guidance on performance
related issues, and ensure the staff is equipped with the relevant tools to maximize performance.
• Ensure the staff adheres to standards of quality customer service at all times, meeting customer
needs and handling issues in an effective manner.
• Responsibilities of all the store / Gucci , YSL
• Managing team of 12 sales executives
• Trained all new employees on retail fashion sales
• Gained reputable database of repeat clients
• Supervised all daily cash transaction
• Maintain the daily appearance of the store
• Received , check in and tag new merchandise
Bin Hindi Enterprises
Retail Fashion / Calvin Klein Jeans
Dubai, United Arab Emirates
Store manager (July 1998 – march 2000)
• Manage staff of 7 sales executives
• Select & ordered new stock for the store
• Achieving the daily , monthly & annual set target
• Cleared non moving stock with promotion and activities
• Recruit & trained new employees on retail fashion sales
• Tracked & maintained all daily transactions
• Received , check in and tag new merchandise
• Maintain the daily appearance of the store
EDUCATI0NAL ATTAINMENTS

3.  GRADUATE PROGRAM: Al Taraqi technical institute – Beirut Lebanon
 Graduated in fashion designer in
1988
• Haddad High school – Beirut Lebanon
Graduate with Honors’
diploma
 Coaching for Peak Performance in 2006
 Moving up to management part 1 in 2006
 Coaching for Peak Performance follow up in 2006
 Moving up to Management part 2 in 2006
 The Seven Habits of Highly Effective in 2007
 Presenting Magically in 2007
 Performance Management training in 2007
 Managing Diversity in 2010
 GDP program conducted by Al tayer group training department – 2010/2011
 Retail 101 Oxford Summer School 2011
Civil Status : Single
Birth date : October 20 / 1968
Nationality : Lebanese
Languages : Arabic; English; fluent reading & writing
Driving License : Valid UAE Driving License
Visa Status : Employment
Contact Nos. : +91750-557722301
Skills : Computer Literate
Windows XP/ Vista, MS Office (Word, Excel)
Internet & E-mail Applications.
PERSONAL DATA
Training