A well accomplished & pragmatic professional with 7 years of extensive experience in retail store management. Certified retail management professional possesing an excellent track record of delivering stupendous results and proven success in diverse retail assignments,worked with domestic and international apparel retail brands with sound knowledge and experience of all category like, Menswear, Women’s wear, Lingerie, Kids and Cosmetics; Honored and awarded many a times for outstanding performance.

1. Ravi Singh
Retail Store Management Professional
https://in.linkedin.com/in/rajputravi
+91.9716789913 rajput.ravi@outlook.com
C-6, 702 Raunak City Kalyan West, Maharashtra
PROFILE • ABOUT ME
A well accomplished & pragmatic professional with 7 years of extensive experience in retail
store management.
Certified retail management professional possesing an excellent track record of delivering stupendous
results and proven success in diverse retail assignments,worked with domestic and international apparel
retail brands with sound knowledge and experience of all category like, Menswear, Women’s wear,
Lingerie, Kids and Cosmetics; Honoured and awarded many a times for outstanding performance.
A hardworking & dedicated individual with an ability to work under pressure, seeking a challenging and
progressive position in an organization to utilize the potentials to the fullest, polishing the interpersonal
& analytical skills and experiences, enhancing the strengths in conjunction with the organization’s goals
and objectives.
WORK EXPERIENCE
STORE MANAGER May 2019 - Current
Reliance Brands Limited
Key Responsibilities & Highlights:
Create business strategies to attract new customers, expand store traffic, and enhance profitability.
Achieve the sales plan decided for store.
Deliver excellent service to ensure that customer has high levels satisfaction and great
experience; respond to customer complaints and queries.
Maintain brands standard in terms of operations and Visual.
Prepare detailed reports on buying trends, customer requirements, and profits.
Manage store budgets and update financial records.
Check inventory levels and order new items.
Recruiting, training, motivating and retaining staff.
To control shrinkage and other cost associated with store operations.
DEPARTMENT MANAGER Apr 2018 - Apr 2019
H&M Hennes and Mauritz Retail Pvt Ltd
Key Responsibilities & Highlights:
Identify sales opportunities and ensure great indirect and direct customer service.
To support, lead and manage a team to enhance the shopping experience in the department.
To develop and arrange promotional material and in-store displays.
To take follow up on store KPIs and initiate actions to reach store goals and budgets, planning
and organizing department according to business needs and budget.
To ensure employees and customer safety, to resolve health and safety legal and security issues,
to prevent loss.
SECTION MANAGER Oct 2015 - Mar 2018
Marks and Spencer
Key Responsibilities & Highlights
Responsible for training and managing floor team.
Communicating and monitoring the sales target vs. achievement for store.
Build relationship with customers and colleagues; motivate and inspire the team to provide great
service and memorable customer experiences.
Responsible for the day to day running of the store, maintaining standards, ensuring legal
compliance checks on pricing FHS, etc.
Ensuring achievement of sales targets which have been set for the department/s and provide input
when deciding the targets within store’s BU and departments.
Be tech-aware to be able to introduce customers to the benefits of online shopping.

2. Achievements:
Achieved Section Manger of the Quarter Award in Q-2 2017-18.
Achieved Section Manger of the Quarter Award in Q-2 2016-17.
Received an appreciation and Value Card on achieving best Cost and FHS standards.
Delivered outstanding stock loss results -0.06% YTD FY 2017-18
Maintaining all KPIs (Sales, Service, Standard, People and cost) in deep green zone.
CUSTOMER SERVICE ASSISTANT Dec 2012 - Sep 2015
Marks and Spencer
Key Responsibilities & Highlights:
Floor Standard and backstage standard maintenance.
Stay updated about latest products and offers, and listen carefully to what the customers need; ensure
the best customer service.
Enhance customer experience by managing all customer touch points.
Ensure best visual merchandising standards for the section/BU.
Achieve sales target for the section/BU.
Product handling and Loss prevention.
Achievements:
Received Employee of the Month award in JUN-13.
Received a Letter of appreciation for Best Team Player in APR-14.
Awarded with 100% attendance award in all four quarters of my work tenure.
Received WOW Cards , Thank You cards, appreciations several times in managing breaks and the
floor in absence of line manager.
EDUCATION
MASTER OF BUSINESS
ADMINISTRATION Uttar Pradesh Technical
University Lucknow, Uttar Pradesh
Graduated, 2012
BACHELOR OF ARTS
DDU Gorakhpur University
Gorakhpur, Uttar Pradesh
Graduated, 2010
TRAINING & CERTIFICATIONS
Certified Retail Management Professional, V-skills Certification A Government of India & Government of
NCT Delhi Co. Initiative
Course on Computer Concepts, NIELIT( National Institute of Electronics & Information Technology )
SKILLS
 Communication  Shrinkage Reduction/Loss Control
 Interpersonal skill  Inventory Management
 Customer Service Excellence  Merchandising Strategies
 Retail Store Operations  Visual Merchandising
 P&L Management  Point of Sale (POS)
 Team Building  Resilience
 Leadership  Data Analysis
 Training/Motivation  Decision Making
COMPUTER PROFICIENCY
MS Office
ERP SAP
POS
Inventory Systems
LANGUAGES
English
Hindi
DECLARATION
I hereby declare that all above-mentioned information is in accordance with fact or truth up to my knowledge and I
bear the responsibilities for the correctness of the above mentioned particulars.
Ravi Singh