The Job Characteristics Model (JCM) theorizes that core job characteristics like skill variety, task identity, task significance, autonomy, and feedback lead to critical psychological states that influence work-related outcomes. Moderators like knowledge and skills, growth need strength, and context satisfactions can impact the relationship between job characteristics, psychological states, and outcomes.

1. JOB
CHARACTERISTICS
MODEL (JCM)

2. Task Identity
Knowledge of the
Actual Results of
the Work
Activities
Core Job
Characteristic
Experienced
Meaningfulness
of the Work
Feedback
from Job
Skill Variety
Critical
Psychological
States
Autonomy
Task
Significance
Experienced
Responsibility for
outcomes of the
Work
High Growth
Satisfaction
High General
Job
Satisfaction
High Work
Effectiveness
High Internal
Work
Motivation
Outcomes
Moderators
Knowledge and Skills
Growth Need Strength
Context Satisfactions

3. MODERATORS
 KNOWLEDGE AND SKILL
 CAPABILITIES MATCH DEMANDS OF JOB : HIGH
MOTIVATION
 CAPABILITIES DO NOT MATCH DEMANDS OF JOB : LOW
MOTIVATION
 GROWTH NEED STRENGTH
 HIGH GROWTH-NEED: FAVORABLE RESPONSE TO ENRICHED
JOBS
 LOW GROWTH-NEED : UNFAVORABLE RESPONSE TO
ENRICHED JOBS
 “CONTEXT” SATISFACTIONS
 DEGREE TO WHICH EMPLOYEES ARE SATISFIED WITH