Job Analysis Report
- 1. REPORT ON JOBANALYSIS Job Analysis of Branch Manager in Bank Submitted to Baber Jameel Submitted By Syed Muddasir Shah Syed Ikram Akbar Tirmizi Hania Ahmad Misbah Shujah Ansari Najeeb Ullah BBA (HONS) 3RD SEMESTER GROUP “D” 1
- 2. Introduction Job analysis isthe process of describing and recording aspects of jobs and specifying the skills and other requirements necessary to perform the job. The main purposes of conducting job analysis are to prepare job description and job specification which in turn helps to hire the right quality of workforce into the organization at right place and with the right skills. Job description and job specification further gives conclusions for job evaluation. In the fields of Human Resource (HR), job analysis is often used to gather information for use in personnel selection, training, classification, and compensation and salary. There are several ways to conduct a job analysis, including: interviews with incumbents and supervisors, group interviews, questionnaires (structured, open-ended, or both), observation, diary method and gathering background information such as duty statements or classification specifications. Yet it none of the methods can give 100% perfect results hence in job analysis conducted by HR professionals, it is common to use more than one of these methods or a combination of these methods. For example, the job analysts may tour the job site and observe workers performing their jobs. During the tour the analyst may collect materials that directly or indirectly indicate required skills (duty statements, instructions, safety manuals, quality charts, etc.). The analyst may then meet with a group of workers or incumbents. And finally, a survey may be administered. In these cases, job analysts typically are industrial/organizational psychologists or Human Resource Officers who have been trained. The job analysis that we conducted is also a combination of two methods i.e. questionnaire and interview method. We took help from a job analysis questionnaire of Houston University, made some required changes to it and then took interview with the help of the questionnaire. The questionnaire is attached with the report. Here is a brief introduction of the organization and the incumbent interviewed for job analysis. Allied Bank Limited Allied bank is one of the biggest top five banks of Pakistan. It is an old organization which was formed before partition in 1942 It was the first Muslim Bank Established in Pakistani territory before Partition (1942) with the name of Australasia Bank. It was named as Allied Bank of Pakistan from Australasia Bank Limited in 1974, and Sarhad Bank Ltd, Lahore Commercial
- 3. Bank Ltd andPak Bank Ltd were also merged in it. In August 2004 the Bank was restructured and the ownership was transferred to Ibrahim Group. Currently, it has 800 online branches with a total of 12000 workforce in Pakistan. Introduction of interviewee The incumbent interviewed for the purpose of job analysis is Adeel Shahid Jadoon. He works at the ABL tower retail banking branch of ABL located in phases 5 Hayatabad. This is the main branch of ABL in Peshawar. Contact details of the incumbent are given below: Office: 091-5828955 Email ID: adeel.jadoon@abl.com The questionnaire used is attached. The data extracted as a result from job analysis interview gave three types of information; job description, job specification and job evaluation. Findings of each of these types are discussed here: Job description: Organization name: Allied Bank Limited Job Title: Branch manager Reports to: Regional headquarters/ Regional manager Supervises: All the departments of the branch Functions: Manages and administers operations of the branch Duties and responsibilities: Plan and direct the branch operations and administer the working of the whole branch Supervise the human resource of its own branch department wise Marketing of the bank which includes achieving the deposit targets assigned to the branch. Attending meetings for the marketing and making sure the targets are achieved within the given time.
- 4. provide asuperior level of customer relations and promote the sales and service culture Coordinating with regional headquarters for getting updated with the organizational goals and objectives and also let all the employees of the branch well aware of the goals and objectives of the organization. Making sure that employees working under his/her supervision are well motivated and maintained properly. Evaluate the performance of the employees working under his/her supervision Reporting about all the duties and responsibilities to the Regional Manager Job specification 16 years of education Master’s degree or equivalent Preferred field of study is MBA Marketing At least 5 years of experience in banking or any financial organization including marketing experience as well Minimum age limit is 25 years A good manger should have • Marketing skills • Communication skills • Critical thinking • Should be a good psychiatrist (in context with customer behavior and Psyche) Job evaluation Branch manager is a very important designation to the organization. A BM is a very much skilled and experienced worker who is much aware of the organizational goals and objectives and coordinates those goals and objectives to the employees working in his/her supervision. The salary range for a BM should be from 70,000 to 90,000
- 5. The job isevaluated through two types of reports: report Annual performance report Annual confidential Comments from the incumbent for job evaluation Any incumbent can be evaluated so that the incumbent is also satisfied of the annual reports is to ask him/her to write the APR for his/herself and then supervisor should evaluate the APR.
- 6. Explore Career InAllied Bank; An Alliance To Your Future Allied Bank, with its existence of over 60 years, Job Title: has built itself a foundation with strong equity, assets and deposit base. It offers universal banking Branch manager services, while placing major emphasis on retail banking. The bank also has the largest network of Qualification Required: 830+ online branches in Pakistan and offers value added services to its customers’ requirements 16 years of education Allied bank is an equal opportunity employer. We MBA with marketing encourage females and minorities to apply. The candidates shall go through a comprehensive 5 years of experience selection process which after initial short listing Good communication skills strictly based on the eligibility criteria and includes a written test, as well as interviews. Allied bank Good in customer dealing provides steady career growth purely based on performance and the level of achievement Age 25 years or above Branch Manager has to achieve marketing If you fulfill the eligibility criteria as mentioned goals of that specific branch, create a good above and have a desire to grow in a banking career relation with employees, supervises the work with a strong willingness to take up the challenge, of the whole branch, and must have good please apply online at our website communication skills to manage relations with www.abl.com/career to the group chief (human customer and public dealing as well. Whole resource), latest by march 2nd 2012. Please note that only the short listed candidates shall be contacted. responsibility of a branch is upon him/her so a Hardcopies of CVs by mails or through couriers, as BM must be efficient enough to cater the tasks well as phone calls shall not be considered assigned to him/her.
- 7. Conclusion The conclusion ofthe whole discussion is that the main purpose of conducting a job analysis is to prepare job description and job specification which in turn helps to hire the right quality of workforce into the organization at right place and with the right skills. Job description and job specification further gives conclusions for job evaluation. This information is used to design effective job. To design effective job we should keep balance between efficiency and behavioral elements. Efficiency element emphasizes productivity and behavioral element focus on employee needs. In our job analysis a branch manager is a leader of the branch. Person working as a branch manager should be bold enough to lead a team of 20 or more. He/she should be a good marketer and a good psychiatrist so that he/she can understand the mindset of the customers. A BM should have good communication skills to tackle different situations and can handle contingency plans. Fair salary and compensation and other benefit should be given to the manger to keep balance. Job analysis is very important and a very complicated process. . Yet there are some limitations of job analysis for example a Job descriptions may not be suitable for some senior managers as they should have the freedom to take the initiative and find fruitful new directions. Job descriptions may be too inflexible in a rapidly-changing organization, for instance in an area subject to rapid technological change. Other changes in job content may lead to the job description being out of date. The process that an organization uses to create job descriptions may not be optimal. There is no method for it which can give perfect results but through combination of methods and careful analysis one can have good results. Experience is needed for analyzing jobs.
- 8. Thematic structure ofquestions for job analysis interview: Job description: • Employee data • General purpose of position • Summary of responsibilities & duties • Goals and objective coordination • Nature of Supervisory responsibilities • No. of positions reporting to BM • No. of employees indirectly supervised • Degree of working condition Physical or mental/table Job specification • Education requirements • Relevant field of study • Relationship of qualification & skills with the tasks assigned • Required experience • Minimum age requirement • Skills & other certifications other then education Job evaluation • Equal salary and compensation to peers • Minimum salary range • Other benefits • Open comments from the incumbent • Performance reports