1. REPORT ON JOB ANALYSIS
Job Analysis of Branch Manager in Bank
Submitted to
Baber Jameel
Submitted By
Syed Muddasir Shah Syed Ikram Akbar Tirmizi
Hania Ahmad Misbah Shujah Ansari
Najeeb Ullah
BBA (HONS) 3RD SEMESTER GROUP “D”
1

2. Introduction
Job analysis is the process of describing and recording aspects of jobs and specifying the skills
and other requirements necessary to perform the job. The main purposes of conducting job
analysis are to prepare job description and job specification which in turn helps to hire the right
quality of workforce into the organization at right place and with the right skills. Job description
and job specification further gives conclusions for job evaluation. In the fields of Human
Resource (HR), job analysis is often used to gather information for use in personnel selection,
training, classification, and compensation and salary. There are several ways to conduct a job
analysis, including: interviews with incumbents and supervisors, group interviews,
questionnaires (structured, open-ended, or both), observation, diary method and gathering
background information such as duty statements or classification specifications. Yet it none of
the methods can give 100% perfect results hence in job analysis conducted by HR professionals,
it is common to use more than one of these methods or a combination of these methods.
For example, the job analysts may tour the job site and observe workers performing their jobs.
During the tour the analyst may collect materials that directly or indirectly indicate required
skills (duty statements, instructions, safety manuals, quality charts, etc.).
The analyst may then meet with a group of workers or incumbents. And finally, a survey may be
administered. In these cases, job analysts typically are industrial/organizational psychologists or
Human Resource Officers who have been trained.
The job analysis that we conducted is also a combination of two methods i.e. questionnaire and
interview method. We took help from a job analysis questionnaire of Houston University, made
some required changes to it and then took interview with the help of the questionnaire. The
questionnaire is attached with the report. Here is a brief introduction of the organization and the
incumbent interviewed for job analysis.
Allied Bank Limited
Allied bank is one of the biggest top five banks of Pakistan. It is an old organization which was
formed before partition in 1942 It was the first Muslim Bank Established in Pakistani territory
before Partition (1942) with the name of Australasia Bank. It was named as Allied Bank of
Pakistan from Australasia Bank Limited in 1974, and Sarhad Bank Ltd, Lahore Commercial

3. Bank Ltd and Pak Bank Ltd were also merged in it. In August 2004 the Bank was restructured
and the ownership was transferred to Ibrahim Group. Currently, it has 800 online branches with a
total of 12000 workforce in Pakistan.
Introduction of interviewee
The incumbent interviewed for the purpose of job analysis is Adeel Shahid Jadoon. He works at
the ABL tower retail banking branch of ABL located in phases 5 Hayatabad. This is the main
branch of ABL in Peshawar. Contact details of the incumbent are given below:
Office: 091-5828955
Email ID: adeel.jadoon@abl.com
The questionnaire used is attached. The data extracted as a result from job analysis interview
gave three types of information; job description, job specification and job evaluation. Findings of
each of these types are discussed here:
Job description:
Organization name: Allied Bank Limited
Job Title: Branch manager
Reports to: Regional headquarters/ Regional manager
Supervises: All the departments of the branch
Functions: Manages and administers operations of the branch
Duties and responsibilities:
 Plan and direct the branch operations and administer the working of the whole branch
 Supervise the human resource of its own branch department wise
 Marketing of the bank which includes achieving the deposit targets assigned to the
branch. Attending meetings for the marketing and making sure the targets are achieved
within the given time.

4.  provide a superior level of customer relations and promote the sales and service culture
 Coordinating with regional headquarters for getting updated with the organizational goals
and objectives and also let all the employees of the branch well aware of the goals and
objectives of the organization.
 Making sure that employees working under his/her supervision are well motivated and
maintained properly.
 Evaluate the performance of the employees working under his/her supervision
 Reporting about all the duties and responsibilities to the Regional Manager
Job specification
 16 years of education Master’s degree or equivalent
 Preferred field of study is MBA Marketing
 At least 5 years of experience in banking or any financial organization including
marketing experience as well
 Minimum age limit is 25 years
 A good manger should have
• Marketing skills
• Communication skills
• Critical thinking
• Should be a good psychiatrist (in context with customer behavior and Psyche)
Job evaluation
Branch manager is a very important designation to the organization. A BM is a very much
skilled and experienced worker who is much aware of the organizational goals and objectives
and coordinates those goals and objectives to the employees working in his/her supervision. The
salary range for a BM should be from 70,000 to 90,000

5. The job is evaluated through two types of reports: report
 Annual performance report
 Annual confidential
Comments from the incumbent for job evaluation
Any incumbent can be evaluated so that the incumbent is also satisfied of the annual reports is to
ask him/her to write the APR for his/herself and then supervisor should evaluate the APR.

6. Explore Career In Allied Bank; An Alliance To Your Future
Allied Bank, with its existence of over 60 years, Job Title:
has built itself a foundation with strong equity,
assets and deposit base. It offers universal banking Branch manager
services, while placing major emphasis on retail
banking. The bank also has the largest network of Qualification Required:
830+ online branches in Pakistan and offers value
added services to its customers’ requirements
16 years of education
Allied bank is an equal opportunity employer. We MBA with marketing
encourage females and minorities to apply. The
candidates shall go through a comprehensive 5 years of experience
selection process which after initial short listing
Good communication skills
strictly based on the eligibility criteria and includes
a written test, as well as interviews. Allied bank Good in customer dealing
provides steady career growth purely based on
performance and the level of achievement Age 25 years or above
Branch Manager has to achieve marketing
If you fulfill the eligibility criteria as mentioned goals of that specific branch, create a good
above and have a desire to grow in a banking career relation with employees, supervises the work
with a strong willingness to take up the challenge, of the whole branch, and must have good
please apply online at our website communication skills to manage relations with
www.abl.com/career to the group chief (human
customer and public dealing as well. Whole
resource), latest by march 2nd 2012. Please note that
only the short listed candidates shall be contacted.
responsibility of a branch is upon him/her so a
Hardcopies of CVs by mails or through couriers, as BM must be efficient enough to cater the tasks
well as phone calls shall not be considered assigned to him/her.

7. Conclusion
The conclusion of the whole discussion is that the main purpose of conducting a job analysis is
to prepare job description and job specification which in turn helps to hire the right quality of
workforce into the organization at right place and with the right skills. Job description and job
specification further gives conclusions for job evaluation. This information is used to design
effective job. To design effective job we should keep balance between efficiency and behavioral
elements. Efficiency element emphasizes productivity and behavioral element focus on
employee needs. In our job analysis a branch manager is a leader of the branch. Person working
as a branch manager should be bold enough to lead a team of 20 or more. He/she should be a
good marketer and a good psychiatrist so that he/she can understand the mindset of the
customers. A BM should have good communication skills to tackle different situations and can
handle contingency plans. Fair salary and compensation and other benefit should be given to the
manger to keep balance. Job analysis is very important and a very complicated process. . Yet
there are some limitations of job analysis for example a Job descriptions may not be suitable for
some senior managers as they should have the freedom to take the initiative and find fruitful new
directions. Job descriptions may be too inflexible in a rapidly-changing organization, for instance
in an area subject to rapid technological change. Other changes in job content may lead to the job
description being out of date. The process that an organization uses to create job descriptions
may not be optimal. There is no method for it which can give perfect results but through
combination of methods and careful analysis one can have good results. Experience is needed for
analyzing jobs.

8. Thematic structure of questions for job analysis interview:
Job description:
• Employee data
• General purpose of position
• Summary of responsibilities & duties
• Goals and objective coordination
• Nature of Supervisory responsibilities
• No. of positions reporting to BM
• No. of employees indirectly supervised
• Degree of working condition
 Physical or mental/table
Job specification
• Education requirements
• Relevant field of study
• Relationship of qualification & skills with the tasks assigned
• Required experience
• Minimum age requirement
• Skills & other certifications other then education
Job evaluation
• Equal salary and compensation to peers
• Minimum salary range
• Other benefits
• Open comments from the incumbent
• Performance reports