Jim Ferrell Resume

1. James Ferrell
1705 Middle Rd-Camanche, IA 52730 / 563-249-1411 / jimandann@mchsi.com
IT /Desktop Support Tech ~ System Analyst
CAREER HIGHLIGHTS
 Successfully earned A+ Certification, ID# COMP001020204694 in 2009 and have since built a
solid career in the IT sector, contributing extensive technical skills toward supporting multi-
location North America operations of a major company in achieving performance goals as an
integral team member
 Qualifications as AutoEDMS Database Administrator, AirWatch Trainer & Corporate Liaison,
User Application Trainer, Mobile Device Management Administrator,
 Proficient in Windows OS configuration, PC & Network Troubleshooting, Network Installation,
Network Configuration, System Analysis, and Software Inventory Administration
 Consistent commitment to delivering world-class customer service, playing critical role in
optimizing satisfaction, building loyalty and driving business growth
 Dynamic leader experienced in developing and delivering corporate training programs,
presenting on-site user trainings, providing technical advising, reviewing bids, and procuring
parts/components
 Effectively prioritize, coordinate and manage projects to maximize productivity, efficiency and
use of time and resources in achieving aggressive deadlines and performance goals
 Exceptional communication, presentation, liaising, negotiation, and interpersonal relation skills
vital to effectively interfacing with customers, end-users, vendors, senior management, and staff
Key Achievements
 Successfully spearheaded Software Inventory Administration project, with accountability for
tracking and inventory of software throughout U.S. division of TMK IPSCO; included installation
and configuration of AutoCAD & SolidWorks, Minitab, Adobe Products, and Microsoft Office
Suite 2010
 In role of Mobile Device Management Administrator, effectively managed 300 device installs
and upgrades to AirWatch; optimized results by effectively developing and facilitating corporate
training program targeting management and operations team users
 Selected to steer corporate printing contract transition as Technical Advisor and Installation
Coordinator to purchasing management; spanned reviewing and advising on corporate printing
solution bids, coordinating/receiving 17 units for 3 facilities and managing unit installations and
network configuration through efficiently installing and verifying print drivers across 100+
workstations
PROFESSIONAL SYNOPSIS
TMK IPSCO, Inc. Camanche Works-Camanche, IA 2002-
Present
OPERATOR, 2002-2009 / DESKTOP SUPPORT/SYSTEM ANALYST, 2009-Present
Launched career with company operating rolling mill in support of tube and pipe mill production,
progressing in 2009 to continue to contribute to employer success in IT capacity
 Serve as primary Deskside Analyst supporting 3 North America sites in IA, NE and AR while
also acting as First Backup Responder for sites in PA, OH, KY, and OK along with 5 TX
locations
 Have successfully built 200+ computers from scratch, from parts procurement, assembly and
software and hardware driver installations through software registration, PC delivery and on-site
installation, network cabling, and router setup
 Proficiently maintain 250 computer and printer systems; includes troubleshooting, isolating
issues, ordering and installing parts, and repairing failed systems

2.  Effectively apply dynamic communication skills along with subject matter expertise toward
delivering quality onsite training in PC operations and software utilization for 500+ users
 Relied upon to provide 24/7/365 on-call response; includes deskside backup support for 11
additional facilities in support of project work and vacation coverage/staffing needs
PROFESSIONAL DEVELOPMENT
A+ Certification, ID# COMP001020204694; 2009 Dale Carnegie;
2012