John D. Goy - Information Technology Manager Resume

1. JOHN D. GOY Mount Laurel, NJ 08054-6237
856.235.4947(h)  610.568.0337(c)
johndgoy@msn.com
INFORMATION TECHNOLOGY MANAGER
27+ years’ success growing small companies into large enterprises within the retail sector
Repeated success in managing technological aspects during the transition of distribution centers and
corporate headquarters with minimum downtime. Boost effectiveness and efficiency of IT operations by
performing installations, upgrades, configurations, repairs, and preventative maintenance during growth
periods. Administer and maintain IT systems, build standardized walls of technology, and provide
operational documentation. Leader adept in making technology related dec isions, purchasing, executing,
testing, and deploying hardware/software components, and administering continuous support.
HIGHLIGHTS OF EXPERTISE
 Complex Technical Diagnosis/Resolution
 Policy and Procedure Creation
 Staff Training and Development
 Budget/Schedule Management
 Life Cycle Maintenance
 Strategic/Disaster Recovery Planning
 Technical/Communication Liaison
 System Monitoring/Deficiency Detection
 Requirements Identification
 System Security Upkeep
CAREER SUMMARY
SNEAKER VILLA, INC., Philadelphia, PA
Managed purchasing, technology related decisions, installations, upgrades, maintenance, system
configurations, execution of new stores, and support of organization.
Information Technology Manager (5/2006 to 10/2015)
Expanded systems and technology from 5K sq. ft. to 100K sq. ft. during distribution center moves.
Increased floor space and remodeled existing space with minimum downtime amid move to flagship
corporate headquarters. Supervised transition and installation of PC based POS system to a tablet
based system and introduction of new chip/pin systems in 120 stores. Streamlined operations by
participating in the development of policies/procedures covering training, hardware requests, and
store/remodel design. Performed system checks, emergency repairs, replacements of defective
systems, and preventative maintenance. Analyzed sales/inventory processing, monitored
network/system status, diagnosed/corrected issues, and handled daily sales flash. Secured and
sustained systems in accordance with IT best practices and policies as confirmed by audits.
 Broadened department by building, developing, and training team and creating a system support
desk averaging 3000 support tickets annually
 Grew business from 12 to 120 stores within schedule and budget; managed installs, upgrades,
and remodels in collaboration with store redevelopment team
 Transitioned enterprise to a modern/upgradable 16 server company in alignment with company
growth; guided outsourced data center/systems
 Slashed operating costs and consolidated IT related operations by developing a standardized wall
of technology
 Served as telecommunications and security administrator; regulated systems, devices, services,
and hardware and maintained security systems and loss prevention issues

2. John D. Goy Resume, Page 2
FORMAN MILLS, INC., Pennsauken, NJ
Executed a newly created centralized system support desk company-wide. (Promoted from POS
Administrator.)
Supervisor – System Support (10/2003 to 8/2005)
Administered continuous support by conducting system checks, emergency repairs, replacements of
defective systems, and preventative maintenance; traveled to various store locations. Improved
workflow by assisting IT director, network administrator, and manager with day-to-day operations.
Boosted effectiveness by managing and implementing integration and substitution of new Time and
Attendance systems. Performed system checks and ran processes on corporate mainframe and
network servers and handled daily sales flash; input information into database and emailed findings to
specified associates. Analyzed sales and inventory processing, monitored network and system status,
and diagnosed/corrected issues.
 Oversaw changes and/or upgrades to telecommunication systems via onsite and remotely; liaised
with vendors, contractors, and installers
 Minimized downtime by diagnosing, analyzing, and resolving complex telecommunication
problems for store and corporate systems
 Led vendors during POS and telecommunications wiring, cabling, and music system installs for
three new super stores; completed installs and had operations running on schedule
TODAY’S MAN, INC., Moorestown, NJ
Managed purchasing, configurations, and integrations of store POS, WAN, and PC systems for +/- 100
stores and directed integration of phones, phone systems, and music systems.
Senior Technical Services Analyst (6/1988 to 7/2003)
Contributed to the development of a new store design for store offices, cash wrap, electrical, and
network requirements. Diagnosed and resolved complex system problems, administered ongoing
system support, and assisted in managing day-to-day operations. Implemented and handled
hardware/software upgrades. Developed store-wide disaster recovery plans; enabled store
management to process customers with partial and/or total system failures. Conducted system
management training and provided related documentation for system upgrades; scheduled associates
for specialized software training. Coordinated and supervised preventative maint enance program for
IBM systems; performed system checks, maintenance, and repairs. Led vendors during POS and
telecommunications wiring, cabling, and music system installs for 10 new concept mall stores.
 Enhanced support team’s ability to effectively aid 100 stores by providing training and “How to”
documentation
 Spearheaded IT lab; developed and tested documentation for software and hardware upgrades
 Played instrumental role in the design, construction, and integration of an exclusive patented
point-of-fit-system: Altervision; created/distributed operational documentation and led training
ADDITIONAL EXPERIENCE
Computer Operator (06/1988 to 06/1989)  TODAY’S MAN, INC., Moorestown, NJ
Micro Computer Analyst (07/1989 to 06/1990)  TODAY’S MAN, INC., Moorestown, NJ
Technical Services Analyst (07/1990 to 06/1995)  TODAY’S MAN, INC., Moorestown, NJ

3. John D. Goy Resume, Page 3
TRAINING & CREDENTIALS
Training: Retail Pro System Administrator Versions 8.52 and 9.2 * PC A+ Certification * Customer
Service * "First Things First" and "Managing Multiple Projects" * Supporting Microsoft Windows *
Novel Netware 3.11 Systems Manager * Lotus Spreadsheet * Taylor Business Institute Computer
Programming * Attend relevant user conferences, vendor meets, and workshops.
Software and Hardware Proficiencies: Windows OS and Windows Server OS * MS Office * Android and
Apple OS * STS Retail Systems * Retail Pro POS * Teamwork Retail POS * IBM 4680 and 4690
Operating and Hardware Systems * Help Desk Software * Inventory Handheld Scanners * Network
Cabling and Hardware * Phone Systems, Telecommunication Technology, and Software * PCs, Tablets,
Notebooks, Laptops, and Apple-Based Hardware
Community Outreach: President, 360 Home association, 07/1990 to 07/2010 * Developer of State of
New Jersey’s 1st community-based recycling, laws, maintenance, and safety program, * Assisted
community manager and vendors with day-to-day operations, * Collaborated with Township Manager
and Town Council regarding issues pertaining to community and township law.
Awards: V Award for Outstanding Service and Performance, Sneaker Villa, Inc. * Commitment to
Excellence (4), Today’s Man, Inc. * CAI Association President of the Year.