1. Michael J Kimpland
9517 N. Woodlawn Dr. Brewerton, NY 13029 H-Phone 315.676.4801 mobile 315.863.8812 Kimplandm2003@yahoo.com
OBJECTIVE To secure an IT Desktop/LAN support or management position that would utilize my 10 years PC
support and management experience.
DESIRED
OCCUPATION
Desktop/LAN Computer Support Specialist
2002 – Present Working as Automotive Store Manager
And performing Computer work as a side business
EMPLOYMENT
HISTORY
Employer: Ajilon Consulting
Title: Email Administrator
Location: Syracuse, NY
Duration: 06/2002 - 12/2002
Job Duties: Administration of Lotus Domino servers and client support on a large network.
Employer: IKON Tecnology Services
Title: Lead Desktop Support Technician
Location: Syracuse, NY
Duration: 02/1997 - 06/2002
Job Duties: Taking calls from in-house help desk. Troubleshooting desktop and LAN problems. PC
and laptop support for upper management, VP's and executives at a large Power Co. Setup and
maintained many specialty PC's and systems. Provided support for remote user connections to the
network (VPN, Dial-in etc..) Trained new techs and maintained a database of "fixes" for common
problems through a Lotus Notes database. Supported and repaired Palm Pilot installations for over
1000 users. Was involved in evaluation and testing of new PC's, equipment and software installations
for such. Attended various weekly IT meetings and provided input. Was included in decision making
process for many aspects of network including support issues, hardware/software purchasing and
new project roll outs.
EDUCATION Major: Welding
School: B.O.C.E.S
Location: NY
Degree: 2 Yr Certificate
Completion Date: 06/1981
CERTIFICATES AND
LICENSES
ACT- Accredited Compaq Technician Servers/Desktops/Laptops
MCP- Microsoft Certified Professional- NT/95/98 Network Essentials
Hewlett Packard certified
A+ Certified Service Technician
SKILLS AND
ABILITIES
Very strong customer service skills.
Strong troubleshooting and problem solving.
Very proficient with Microsoft platform systems hardware/software etc.
Good team player and self-starter requiring little supervision.
Leadership skills, Many years experience having a loyal group working under me (Lead tech, Store
manager etc..)
HONORS Presidential customer Service Excellence award for 2001 from IKON Tecnology Services.
Heavy Hitter Sales award 2 years in a row from Monro Muffler/brake
DESIRED LOCATION In the state: New York.
References:
Michael Fall I.T. Director Onondaga County 315-436-9853
Anthony Lanzafame Microsoft Corp. 315-391-4595
Lee Iannoti National Grid I.T. 315-439-7655
Kevin Cooney Systems Admin 315-944-8148
Chris Hysick Systems Made Simple – Lockheed Martin 315-870-2967