1. Key Skills Profile Summary
Currently working as IT - Manager/ Service Delivery Manager with
Accenture Services Ltd.
PMP trained professional with 15.5 years of experience in IT Service
Delivery Management and Project Planning & Execution
Pursuing PMP Certification course; experience in the implementation of
Six Sigma techniques
Gained exposure of working in Educational, Banking and IT Systems
Software Product Development industries
Proven success in end-to-end service delivery management and effective
management of various resources to client requirements; capabilities in
optimizing process performance and efficiencies
In-depth understanding of SLA norms and incident management tools;
skilled in managing deal transitions and complex operational issues
Fair understanding of desktop and Windows Server Administration
Rich experience in assessing & mapping user requirements, translating
them into techno-functional specifications and designing customized
solutions for the same
Hands-on experience in swiftly completing projects with competent cross-
functional skills and ensuring on-time deliverables within pre-set cost
parameters
Excellent communicator and relationship manager with aptitude for
collaborating with internal and vendor executives, directors, and key
stakeholders to identify business needs and develop winning solutions
Career Timeline
SURESH MANICKAM
IT MANAGEMENT PROFESSIONAL
SENIOR LEVEL ASSIGNMENTS
~ Project Management ~ IT Service Delivery Management ~
Industry Preference: IT
Location Preference: Chennai or Overseas
Net-Cad Computers
as SystemEngineer
Velammal
EducationalTrust
as IT In-charge
Mafoi Management
Consultant as
System
Administrator
Origin Infosys Ltd.
as Site In-charge
Accenture Services
Ltd. as IT Service
Delivery Manager
09962000788 b.sureshmanickam@gmail.com
Project Management
Requirement Gathering
Client Relationship Management
Delivery Management
Project Transition Management
System Administration
Data Centre Management
Liaison & Coordination
Team Building & Leadership
2001-2002
2002-2003
2003-2005
2005-2006
2006-till date

2. Soft Skills
Work Experience
Jul’06-till date as IT-Manager/ Service Delivery Manager
Accenture Services Ltd., Chennai
Role:
Acting as single point of contact for providing technological end-to-end solutions
and administering the transition & decomposition of projects for 120 IDC
engagements in Chennai (CDC1 and CDC2)
Monitoring the transition and network connectivity set-up on server/cloud to
ensure IT security and maintain customer satisfaction
Analysing service line performance (overall view) and devising improvement
plans as required
Managing service quality/ service delivery performance and driving service
excellence by defining, Own Service/Quality Improvement Plan
Supervising the functioning of data centre, network & workstations and
maintaining AMC and license
Administering the performance of vendors and resolving critical/recurring issues
as per the SLAs in coordination with operational teams
Collaborating with client technical teams and SMEs for the troubleshooting of
bridge call
Dealing with first level escalations from business teams; coordinating with various
teams to ensure successful completion of client visits and audits
Developing future ramp-ups and defining capacity for business engagements
Executing multiple projects using various software development methodologies
Planning project activities like scoping, estimation, tracking, change
management, delivery management & post implementation support
Implementing project plans within pre-set budgets and deadlines
Understanding client needs, requirements, & expectations and devising solutions
accordingly
Working on Azure Cloud Infrastructure to develop and deploy applications for
various clients
Working as a key member of Six Sigma project to reduce critical incidents
Significant Accomplishments:
Steered efforts to update Global IT Lead and India IT Lead for various critical
incidents logged into the deal
Played a key role in implementing & refining Change and Release management
process for ITSM to ServiceNow migration
Defined the deployment strategy and implementation plan of a major hardware,
software upgrade and configuration change for Datacentre Migration
Recommended & implemented service improvements using Sharepoint
Led key projects like First data, USAA, BOFA, Pfizer, etc for integrating the
acquired business into the production environment
Change
Agent
Collaborator
Communicator
Motivator
Planner

3. Previous Experience
Education
Certifications
Personal Details
Feb’05-Jul’06 as Site In-charge in E-serve International Limited,
(Citigroup Company)
Origin Infosys Ltd., Chennai
Role:
Performed Installation & Configuration of Servers & Desktop clients; provided IT
facilities to the developers
Installed Linux, Windows NT, Windows 2000, XP on desktops and configured
various services like HTTP, FTP and SMTP to facilitate testing of products on
various platforms for different products like Apache and IIS
Managed server back and media storage and transferred data to BCP site
Jun’03-Jan’05 as IT In-charge
Velammal Educational Trust, Chennai
Nov’02-Feb’03 as System Administrator
Mafoi Management Consultant, Chennai
Jan’01-Nov’02 as System Engineer
Net-Cad Computers, Sivaganga, Tamil Nadu
B.E. (EEE) from Madurai Kamaraj University, Tamil Nadu in 2000
Pursuing certification in PMP from Simplilearn
Completed certification in:
o IT Infrastructure Library Foundation (ITIL V3)
o Cobit Foundation through ISACA
o Cisco Certified Network Associate (CCNA)
o Microsoft Certified Professional (MCP)
Date of Birth: 03-05-1978
Address: Silent Valley Apartment, Moogambigai Nagar, Mudichur Road, West
Tambaram, Chennai - 600045
Languages Known: English, Hindi and Tamil