1. Jeff Harmon
1320 Kingsley Rd
Camp Hill, PA 17011
717-480-2939 cell
jeffharmon1@verizon.net
CAREER SUMMARY
Systems Support and Technical Management – Detail-oriented technical management
professional with comprehensive history of effective systems engineering in the installation,
operation, field support and testing of electronic banking and medical equipment. Resolute problem
solver with strong communications, interpersonal and leadership skills. Demonstrated ability to
work effectively at all organizational levels with both internal and external customers. Strong work
ethic with credentials to effectively manage people and processes, will add value and contribute to
bottom line results. Key skills include:
• Systems Consultation / Evaluation • Field Support Engineering
• Strong Analytical / Planning • Verbal / Written Presentation
• Systems Analysis / Administration • Financial / Accounting Systems
• Project Implementation / Management • Performance Management
• Troubleshooting / Problem Resolution • User Training / Support
• Staff Training / Coaching • Customer Relations
• Cost Reduction / Savings • Budget Development / Oversight
PROFESSIONAL EXPERIENCE
Diebold Inc., Canton, OH 1999 - 2016
Industry-leading electronic banking services provider whose customers include Wells Fargo, Bank
of America, and Citizens Bank. Medical division includes Arxium (formerly Automed) medical
automation systems.
Customer Support Engineer (CSE 2)
Reported to Northeast US Service Manager. Oversaw implementation of banking services
solutions for multiple clients, including customer service, scheduling, call management and
inventory control. Coordinated closely with senior management regarding ongoing operations and
project status. Interacted with clients to ensure successful implementation of solutions, timely
resolution of problems and highest levels of customer satisfaction. Tracked and managed
customer satisfaction based on remote team statistics and modified schedule accordingly.
Provided comprehensive training to technicians.
• Promoted to CSE 2 in 2011
Responsibilities were expanded to include Medical division contract services.
• Promoted to CSE in 2005
Responsibilities expanded from exclusively ATM to full spectrum of Diebold banking services.
Including ESP (electronic security products) DVR, camera, security and fire alarm systems,
VAT systems, and vault work.
• Hired as Fastline/Firstline Technician in1999
Performed as first contact for customer ATM issues. Responded quickly and efficiently and

2. Jeff Harmon Page 2
resolved ATM problems up to CSE-level expertise.
Duquesne University, Pittsburgh, PA 2005
Teaching Assistant. Researched, prepared, and delivered weekly lectures on “Principles of
Organizational Management” to 300 level class, with concentration on change management.
Danka Industries, Harrisburg, PA 1995-1999
Leading office equipment and service provider. Acquired by Konica/Minolta in 2008.
Equipment Expeditor
Reported to Warehouse Manager. Received and tracked all customer office equipment orders,
supervised shipping and in-house repair departments. Coordinated and scheduled equipment
preparation, testing and installation with sales, service and delivery personnel.
Copier Technician
Reported to Service Manager. Provided on-site technical, maintenance, and repair services for
copier and facsimile products. Responsible for timely and courteous resolution of customer
equipment problems.
EDUCATION
Bachelor of Science, Duquesne University, Pittsburgh, PA
Organizational Management and Computer Technology
Graduated cum laude
TECHNICAL SKILLS
Banking / Financial Systems: Formally trained ATM technician including: ATM hardware/software and
operating environments. Formally trained ESP technician (electronic security products) including: Video
and electronic security systems, Fire detection systems, Vat systems and Vault work.
Medical Systems: Factory trained, Hanel Rotolift/Automed Fastfind System. Formally trained,
Automed and Medselect, software and hardware.
Office Software: Intermediate to advanced expertise and professionally trained in MS-Office Suite,
including Word, Access, Excel, and PowerPoint.