1. JenniferJuneau_2016Resume Page 1 of 2
JENNIFER A. JUNEAU
Newton, NJ 07860  Voice: 201.486.0533  Email: mrsjuneau@gmail.com  www.linkedin.com/in/jenniferjuneau 
Professional Summary
Energetic, proactive, goal oriented professional with over a decade of experience in Technology and Training, Customer Relationship
Management, Administration, and Business and Risk Management who pursues objectives, maintains focus and partners with others
to meet common goals in diverse industries.
Core Competencies
 Training and Development
 Customer Relationship Management
 Project Administration
 Vendor Management
 Technical Support
 Business Administration
 Software: CRM systems, SYSPRO, MS Word, Excel,
PowerPoint, Outlook, SharePoint, Lotus Notes
 Document Management Systems
Professional Experience
Trainer/Account Support Specialist Mar 2015- Oct 2016
Canfield Scientific Parsippany, NJ
Aided in initiating, building and maintaining Canfield’s relationship with strategic industry partners; providing technical support,
exceptional training and account management.
 Transformed departmental tracking process by designing and implementing the use of SharePoint.
 Administrator of corporate cloud service, managing end user log in credentials, license registration and training.
 Conducted highly effective individualized training for industry partners/global customers and provided an exceptional level
of follow up of customer support.
 Generated over $150,000 annually in support agreement renewals, processing orders in order entry program (SYSPRO), and
coordinating with internal teams to set customer expectations and ensure delivery deadlines.
Executive Administrative Assistant Aug 2014 to Present
Paradigm Investigations New York, NY
Working from home to investigate validity of NYC rent stabilized leases validity; creating preliminary and comprehensive reports.
Loss Prevention Administrator Nov 2012 to Jul 2014
Party City Corporation Rockaway, NJ
Implemented new programs and streamlined vendor processes.
 Provided administrative support to the Director of Loss Prevention.
 Established Monthly LP Dashboard Report; compiling data from five core LP databases to provide “drill down snap shot”
data visibility store level.
 Conducted an in depth review of security programs; developed new processes including store LP incident reporting
procedure, resulting in increased case restitution/civil demand collections while saving the company $31k/year.
 Directed contracts/negotiations for new Loss Prevention product implementation.
Loss Prevention Coordinator Apr 2009 to Aug 2012
Barnes & Noble College Booksellers (Temporary 2008 to Permanent) Basking Ridge, NJ
Managed all administrative functions of the department, providing support to the Director and three LP Regional Managers; while
creating new processes and procedures to manage vendors and store security systems.
 Slashed monthly armored car expenses by $50,000 following in depth review of services and forecasted budget.
 Liaised with all Loss Prevention vendors, managing A/P, establishing contracts and reviewing security system diagrams for
installation/relocation/renovation (i.e. alarm systems, locks/Detex units, safe installs/retrofits, EAS systems, and CCTV).
 Instituted new tracking methods for LP Department, including but not limited to restitution accounts, creation of electronic
incident report submission and contract maintenance.
 Supervised alarm services and monitored accounts for all BNCB stores; assign/transfer/remove retail store employees alarm
access codes, emergency event call lists, store schedules, while also managing employee access system.
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2. JenniferJuneau_2016Resume Page 2 of 2
JENNIFER A. JUNEAU
Newton, NJ 07860  Voice: 201.486.0533  Email: mrsjuneau@gmail.com  www.linkedin.com/in/jenniferjuneau 
Systems Administrator / Global Accounts Manager Oct 2006 to Oct 2007
Manpower Professional (Consultant at Pfizer Inc.) Parsippany, NJ
Migrated 5000 accounts following the divestiture of Pfizer Consumer Health Care Division to Johnson & Johnson.
 Developed, implemented, and created documentation of processes to successfully utilize the Global Identity Management
system to confirm users and migrate within the HR system.
 Closed an average of 50 ‘tickets’ a day managing Active Directory/Exchange users accounts over four Domains (across four
continents) to provide timely resolution to client issues.
 Completed large, time intensive migration projects in Active Directory/Exchange to meet preset deadline to disable; create,
modify and manage distribution groups, fileshares and security groups.
Franchise Service Manager (temp to perm) Jul 2003 to May 2005
Century 21, Cendant: Real Estate Franchise Group (Temporary 2002 to Permanent) Parsippany, NJ
Joined Century 21 Real Estate as a Franchise Service Manager until the position was phased out during organizational restructuring.
 Contacted Franchisees quarterly to ascertain franchisee needs to drive initiatives meeting 100% of goal.
 Created electronic system for tracking status of all legal and/or contractual Franchisee processes allowing real time status to
be shared across departments, resulting in a reduction in procedural processing by one-third.
 Authored and presented a training session to all Franchise Service Mangers (FSM’s) on use of Task functionality in CRM
system (Vista), eliminating double entry increasing departmental productivity by 50%.
 Developed and implemented shared Outlook calendar for regional team eliminating double booking of event dates.
Senior Technical Support Engineer Aug 2000 to Aug 2001
OpenMarket Burlington, MA
Laid off as the dot com industry slowed.
 Volunteered to join six-month implementation team as Support Center liaison for new product. Collaborated with various
departments to test and implement new product suite ensuring a successful rollout.
 Duplicated, tested and reported product defects to developers allowing for timely fixes to product.
Product Support Engineer, Trainer, LAN Administrator Jan 1998 to Aug 2000
Enigma Burlington, MA
The sole corporate Support Engineer providing pre/post sales software support and training client base, also managing the internal
network and provided desktop support to employees.
 Developed/delivered all training and materials, customized as needed; generating post sales revenue of $2000/class.
 Facilitated detailed design sessions for implementation.
 Trained editors and created prototypes that sealed sales deals in excess of $1M with Bombardier Aerospace.
 Represented company as Key Note Speaker at seminars regarding software integration of DMS with INSIGHT.
 Onsite for trade shows creating demonstrations/work flow, proving technical support and performing demonstrations.
 Provided desktop support; loading applications, troubleshooting network/dial-up connections a 24/7 on call support to
network servers hosting GE customer website, allowing the company to offer billable extended services to customers.
 Collaborated with R&D in Israel to influence product enhancement/upgrade strategies.
Executive Administrative Assistant Jan 1996 to Dec 1997
PC Docs Burlington, MA
Supported the CEO and the CFO/COO as this Hummingbird Canada subsidiary established a US office.
 Executive Administrative support to CEO, CFO/COO including travel, expense reporting, and scheduling.
 Independently organized all corporate events of 200+ attendees including coordination of all aspects of a 300 attendee annual
Sales Incentive Program for top producers at Kiawah Island, SC; while staying within budget.
 Undertook Human Resources activities: established and maintained open job tracking system, interviewed candidates,
composed offer letters and employee contracts, while securing and all new hire documentation.
Education
Bachelor of Arts, Psychology, 1993 (Graduated Cum Laude)
Kean University, Union, NJ
 Member of Psi Chi, National Honor Society
Community Service
Cancer Hope Network, Chester, NJ - Trained volunteer cancer survivor working with cancer patients.
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