1. Amera Joka
1190 Forest Wood Dr. Mississauga ON, L5C 1H9
(647)866-4737 | joka.amera@gmail.com
Fluent in English & Arabic
OBJECTIVE: To give my best in my professional pursuits, utilizing my technical and business
experience, and strong people skills for the overall benefit and growth of the company.
SKILLS:
A+ (Certification)
 Installing, configuring and upgrading
of Notebooks, PCs, and Servers
 Able to diagnose, repair, and test all
computer equipment
 Capable of diagnosing and
troubleshooting technical issues and
resolving them efficiently
 Able to take apart and assemble a
PC (desktop and laptop) safely and
effectively
Network+ and Security+
 In-depth understanding of network
related concepts such as TCP/IP,
DHCP, DNS, OSPF
 Able to implement network solutions
using Cisco switches and routers
 Working knowledge of security
related risks and concepts such as
man in the middle hack
 Installation of data cables including
wall jack and patch panel termination
Linux Operating System
 Knowledgeable of navigating through
a Linux Directory including
permissions,
text editors, quotas, programs and
features, and disc maintenance
Operating Systems Windows 7, XP,
Vista, Server 2012, Linux, PowerShell
 Able to install operating systems,
manage disks, implement security
features, install new hardware,
manage device drivers, system
restoration, updating the operating
system, and diagnosing issues
relating to the operating system
 Create users, groups and policy
Microsoft Office 2007/2010/2013
 Working knowledge of MS Office
Suite
EXPERIENCE:
Technical Support (Student) 2014 – 2015
CDI College, Mississauga
 Installing configuring and upgrading operating systems, software and hardware
 Replacing and updating computer components
 Configuring network connections
Store Manager 2001 - 2013
YM Inc. (sales), GTA, ON
 From associate to manager in one year, increased sales by 150% from rebuilding
credibility with staff/vendors/customers and planning strategies to merge retail
environment (Sirens Stores) into corporate sales model
 Recruited and trained new managers, assistant managers and sales
associates

2. Amera Joka
1190 Forest Wood Dr. Mississauga ON, L5C 1H9
(647)866-4737 | joka.amera@gmail.com
 Able to manage and perform all technical issues related to troubleshoot
with computer system, printer and scanner
 Development of team members to meet/exceed objectives and targets in
sales, productivity, revenue and quality standards
Lab Technician 1999 – 2001
ICON
 Responsible for testing field samples
 Experience working with samples of soil, asphalt and aggregate for field
testing
 Preparing test results in Microsoft Excel and Word documents
EDUCATION:
Network Systems Administrator Diploma 2015
CDI College, Mississauga, ON
Programmer Analyst Diploma 2001
CDI College, Mississauga, ON
Civil Engineering B.Sc. 1999
University of Saladin, Erbil, Iraq
References available upon request.