1. BRYAN M. HAYES
17431 Wellborne Rd • Pearland, Texas 77584
832-455-4763 • brmh1022@outlook.com
OBJECTIVE
Seeking an IT position with an organization where leadership and a proven track record of success are
needed.
CAREER SUMMARY
Highly motivated, creative and versatile technical manager with multiple years in the IT industry.
Experienced in project coordination, recruiting and managing technicians to support customer needs.
Managed IT staff where SLA compliance was critical to the success of the team. These, combined with
strong leadership and customer service skills, have led to a track record of exceeding performance
expectations. Recognized for delivering outstanding service and being a team player.
PROFESSIONAL EXPERIENCE
DISH, LLC Alvin, TX 2008 - Present
IT Manager
 Manage a team of IT professionals that support the DISH Call Center in Alvin, TX.
 Ensured the team is focused on providing World Class customer service during every customer
interaction
 Strategically develop positive relationships with site leadership to ensure there is consistent two way
communication regarding all facets of IT
 Partnered with site to rollout corporate initiatives to maintain proper functionality of infrastructure
and PC equipment within the call center
 The Alvin IT team has exceeded the expectations for annual Field IT Customer Satisfaction surveys
since the team came under my direction
 Received the DISH Distinguished Service Award in 2011 for exceptional performance and
commitment
COMPUCOM SYSTEMS (FORMERLYGE IT SOLUTIONS) Houston,TX 2004 – 2008
Systems Integration Team Lead
 Provided project management and technical support for the Wachovia Bank account
 Managed CRE (Corporate RealEstate) relocation activities nationwide
 Key member of the project team supporting the IT integration of South Trust Bank, Western
Financial Bank and Golden West into the Wachovia infrastructure
 Responsibilities included the recruiting, coordination and support of technicians to perform branch
conversions that require multiple revisits
 Worked with Wachovia ProjectManagers to develop and reviewprocessesasnecessary to ensure successful
projects
 Primary backup for the Program Manager for the Projects group of the Wachovia account

2. GE IT SOLUTIONS (FORMERLY AMERIDATA,INC) Houston,TX 1996-2004
 Service Delivery Leader (2001-2004)
Managed a team of technicians supporting 1,250 users for the GE Power Systems account in Houston,
Texas
 Performed warranty and non-warranty services for servers,desktops, laptops and printers at local sites
 Supported troubleshooting of Office 2000,Outlook 2000,VPNand wireless network connectivity as wellas
provided phone support to remote users
 Management duties included salary planning, time tracking approval, management of local projects and
ensuring SLA compliance
 Met weekly with customer IT staff regarding new problem concerns or trends
Systems Integration Manager (1996-2001)
 Manager for special projects group providing configuration and installation of custom builds for
customers such as Texas Workforce Commission, Pennzoil, and Comerica Bank.
 Met with customer IT staff regarding custom image installation and setup
 Developed process to image multiple PCs across the network using Image Blaster software.
 Provided technicians to support the field services group as necessary to meet customer requirements.
AMERIDATA, INC (FORMERLY MICROCOMPUTER POWER) Houston,TX 1994 – 1996
 Customer Support Engineer
Performed customer hardware/software IT support for Chevron Natural Gas Business Unit
 Duties included support of OS/2 workstations running both Novell client and the IBM LAN Server
Program running on a 16Mb Token Ring network
 Supported proprietary bulletin board software
 Performed warranty and non-warranty service for servers,desktops, laptops and printers
 Nominated Logistic Project Manager – Chevron Lifecycle Management Project for the Mid Continent
Business Unit
 Assisted in managing the configuration, deployment and installation of 3000 systems in Texas,
Wyoming, Utah and Colorado
MICROCOMPUTER POWER Houston,TX 1992 – 1994
Customer Service Engineer
Performed customer hardware/software IT services for contract customers in the local area
 Performed warranty and non-warranty service for servers,desktops, laptops and printers
 Provided backfill support for other on-site technicians
 Supported the configuration center and depot repair as necessary
EDUCATION
Microcomputer Technology Institute, Friendswood, TX 1991-1992
Associates of Occupational Studies in Computer Systems Technology
4.0 GPA
Perfect Attendance
References Available Upon Request