Jennifer Roberts is seeking a career in management, bookkeeping, or as a receptionist. She has a criminal justice associates degree and experience as a store manager and secretary. Her resume lists her education at ITT Technical Institute, skills such as critical thinking and customer service, and work history managing a Payless shoe store and as a secretary entering financial data. She provides references from past employers and coworkers.

1. JENNIFER ROBERTS
1515 RIDGE ROAD SEVIERVILLE,TN 37862
865-297-8223 ▪ jennifernicholeh@yahoo.com ▪
Objectives
To start a career with an established and successful company in management, bookkeeping, or receptionist.
Education
ITT Technical Institute
March 2014 ▪ Knoxville, TN
Associates degree in Criminal Justice of Forensic Technology
GPA: 3.85
Graduated at the top of my class and maintained highest honors throughout my time at ITT.
Skills
 Critical thinker
 Problem solver
 Detail oriented
 Goal oriented
 Excellent customer service skills
 Positive attitude
 Self-motivator
Experience
Payless Shoesource
February 27,2007- March 3,2016
Job Duties:
 Interviewed job candidates and made staffing decisions
 Counted cash drawers and made bank deposits.
 Managed staff of 5 sales associates, and 1 assistant manager.
 Assigned employees to specific duties to best meet the needs of the store
 Reordered inventory when it dropped below predetermined levels.
 Instructed staff on appropriately handling difficult and complicated sales.
 Examined merchandise to verify that it was correctly priced and displayed.
 Planned budgets and authorized payments and merchandise returns.
 Scheduled and led weekly store meetings for all employees.
 Increased profits through effective sales training and troubleshooting profit loss areas.
 Reported to the district manager regarding all store and staffissues.
 Completed profit and loss performance reports.
 Trained and developed new associates on POS system and key sales tactics.
 Generated repeat business through exceptional customer service.
 Conducted store inventories twice per fiscal year.

2. jennifer roberts Page 2
Secretary, 08/2006 to 02/2007
Davis Plumbing – New Market, TN
Job Duties:
 Entered financial data into the company accounting database to be verified and reconciled.
 Generated invoices upon receipt of billing information and tracked collection progress.
Professional Summary:
Store Manager driven to apply a strong work ethic and motivational skillsto achieve store goals, as well as
employee and customer satisfaction.
References
Jeff Ammon
District Leader/ Payless Shoesource
901-481-3974
Charlie Davis
Owner/ Davis Plumbing
865-654-8000
Judy Hawkins
Assistant Store Leader
Payless Shoesource
313-622-9177
Alicia Denard
Personal reference
865-766-9395
Jason Bohnanan
Previous Co-Worker
865-851-5760