This document contains a resume for Tina M. Caveness. The summary provides her contact information and objective to obtain a management position. Her experience includes nearly 20 years in customer service roles, 5 years in account management, and directly managing up to 15 employees for the past 2 years. She has strong leadership, organizational, and problem-solving skills and experience in roles such as accounts payable manager, front desk manager, and collision consultant. Her most recent role is as Director/Project Manager for a tree preservation company, where she manages crews, scheduling, estimates, and client relations.

1. TINA M. CAVENESS
Nashville, Tennessee 37211
615.586.0299 * 615.578.0700
cavefam888@gmail.com
Objective
To obtain a management position, in which I am given the opportunity to play a direct role in the
unlimited growth and success of a solid organization.
Relevant Experience & Accomplishments
● Nearly 20 years of experience in a variety of customer service fields.
● 5 years account management experience, i.e., Accounts Payable/Project
Management/Scheduling
● 2 years directly managing 15+ employees (mainly men)
● Goal-oriented individual with strong leadership skills.
● Organized, highly motivated, and detail-directed problem solver, able to meet or beat
deadlines.
● Proven ability to work in unison with my employees, business owners, managers and
co-workers.
● Able to juggle 10+ staff scheduling and daily routines.
● Establish respected and long lasting relationships with clients and vendors.
● Compile relevant client information in tactful manner to secure future contact/sales
opportunities.
● Good understanding of accounting principles. Able to process accounts payable and
receivables, including collections.
● Able to handle incoming calls and other office administrative tasks.
● Able to assist owners and co-workers with whatever issues or work that may arise.
Teamwork is extremely important to me.
● Able to create a comfortable atmosphere in any situation for all parties involved.
● Happy and positive by nature, always trying to put the company and others first.
● Very artistic. Able to create anything from a basic presentation in PowerPoint, to larger
projects that require hand drawings or paintings. Can paint life size wall murals.
Employment
Community Tree Preservation – Antioch, TN​– Director/Project Manager
*May 2014 - Present
● Manage up to 15 men, running two to three crews daily
● Work directly with crew leaders throughout the day in order to keep scheduling flowing and
customers happy.
● Run day to day operations in the office
● Manage my assistant in daily tasks to keep focus on daily goals
● Work directly with Controller in regards to company finances, gearing scheduling and
employee costs to fit job revenue

2. ● Scheduling and attending Network meetings out of office, establishing relationships with
local County Chambers and City organizations.
● Work directly with Senior Estimator in securing competitive bids to present to commercial
businesses, apartment complexes, property managers, HOA’s and residential clients.
● Prepare estimates, checking for accuracy and professionalism and emailing to client.
● Handling client calls and questions, working with them through the entire process of the job
● Accepting approvals on bids, scheduling work to be completed, accepting payments, and
reconciling each client file at job completion
● Client follow up on all bids sent that have not been approved yet.
● Completing employee reviews on a regular basis to help keep focus on company goals
● Hiring and releasing of staff when necessary
Bricktops, West End Restaurants – Nashville, TN ​– Accounts Payable Manager
*April, 2012-May 2014
● Full Accounts Payable 7 high volume restaurants
● Sort invoices for matching
● Match invoices to checks before mailing
● Handle all vendor inquiries/vendor relations/invoice research (note that this is a very time
consuming, on-going task)
● Assist all stores with AP imports
● Review AP batches sent by stores – ensure that invoices made it through the import into
MAS
● Adjusting or re-entering invoices as necessary to keep AP Control accurate
● Review vendor statements for each location to ensure timely payment of all invoices
● Review vendors for 1099 purposes; obtain W-9’s as needed
● Update vendor history as needed for off line payments
● Create, review, print and distribute 1099s to all necessary vendors and IRS
● Review/update payment terms for all vendors
● Enter non-EFT liquor invoices
● Review Vendor credits before stores enter to ensure they haven’t already been taken
● Use tax report (monthly), update Use Tax vendors as needed for stores 1-7, keep track of all
invoices that require Use Tax to be applied, submit report to controller for payment
● Maintain Workmen’s Comp/Insurance binder for vendors to ensure all policies are up to
date
● Reconciliations each Period
● Gift Card Unredeemed
● Create reports for P&L book
● Review for period end reports for Staff accountants for accuracy
● Cover Sheets for period end reports
● Calendar of upcoming corporate meetings and goals for period end reports
● Compile a Meat Comparison report comparing all location costs for meat to be sure of
consistent billing from vendor (Sysco mainly) for period end reports
● Prepare “Other Operating Expense” report for period end reports

3. ● Gift Card Sales: process all card filling and mailing of gift cards to customers
● Prepare Credit Card Fees report for period end reports
● Review/check weekly reports when Staff Accountants are not available
● Back up Office Manager with on-line gift card orders – Debi
● Enter un-cashed payroll amounts for former employees into A/P
● Fill in for Office Managers when they are out of the office
● Assisted in securing licenses (liquor) and permits (building, interior and patio) for the
opening of 4 restaurants
National Dance Clubs – Brentwood​– Front Desk Manager * 2009-April 2012
● Opening the studio at 8:45 am daily. Ensure that the ballroom is clean and orderly
● Process all payments, track all lessons taught, and manage each individual student card
● Assist and manage 12 Instructors in daily tasks.
● Create weekly presentations for Friday night parties including themes
● Keep inventory of needed supplies for the studio, including supplies for parties, i.e. Alcohol,
napkins, forks, plates, and more
● Provide excellent customer service and so much more
Southeast Collision Center, Nashville, TN ​- Collision Consultant * 2007-2009
● Prepared vehicle damage reports, worked closely with customers and insurance companies
● Managed 4 technicians work flow to keep jobs on task and completed in a timely manner
● Reconciled each vehicle damage report when job was completed to ensure accuracy and
secure payment from insurance company or customer
Lithia Automotive Group, Centennial, CO​- Dispatch/Appointment Co. * 2006-2007
● Proper scheduling of service appointments. Loading the shop with appropriate hours to
keep all technicians busy and making money daily
● Worked closely with Service Manager & Owner in regards to shop production. Updating the
General Manager on shop progress and customer concerns
● Kept track of technician certification and training
Burt Automotive Group​- Service Advisor * 2003-2006
● Provided excellent customer service, handled incoming customer’s service concerns, worked
with technicians in completing proper vehicle repairs, sold additional service needs, finalized
sale
*References available upon request*