This document is a resume for Tracey Hillian. It summarizes her experience in retail sales management, operations management, and administrative roles over the past 20 years. She has extensive experience in merchandising, inventory controls, hiring and training staff, and ensuring compliance with company policies and regulations. Her most recent role was as Assistant Store Manager for Dollar General, where she oversaw daily operations and financial activities for a busy retail location.

1. Tracey Hillian
421 Harbour Point,#305 Va. Beach, VA 23451 757-667-1067 traceyhillian@gmail.com
Tracey Hillian
421 Harbour Point, #305, Virginia Beach, VA 23451 757-667-1067 traceyhillian@gmail.com
Highly qualified retail sales management professional with hands on experience in operations, merchandising, and
customer service. Experienced in: new store openings; payroll and expense controls; hiring, training and
development of management and staff; profit and loss evaluation; facility maintenance, safety and security;
inventory audits and control; shipping/receiving functions; loss prevention, shrink control and OSHA compliance.
Interfaces wellwith all levels within organization to lead and motivate others in attaining organizational
objectives. Innovative problem solving team player with excellent written and verbal communication skills.
Organized and detail oriented, and dedicated to building an engaged team of customer service focused associates.
Summary of Qualifications
 Merchandising & Planograms
 Strong Vendor Interaction
 Operations Management
 Receiving Inventory
 Inventory Controls/Audits
 Scheduling/Payroll
 Training and Development
Professional Experience
Assistant Store Manager
May 2014 – Current Dollar General,Va. Beach,VA 23452
 Responsible for opening and closing a busy retail store.
 Effectively performs all financial activities in accordance with corporate policy, to include the
handling and reporting of cash, price changes, merchandise management, ensuring all register
transactions are accurately completed in accordance with corporate policy.
 Administers all operational processes including inventory receipt/dispatch, daily replenishment of
floor merchandise levels, and preparation and execution of physical inventories.
 Facilitates and manages all general operations of the store ensuring it is in working order and
adequately maintained to ensure safe and efficient operations.
 Assists in the recruiting, hiring, weekly scheduling and development of store associates; interprets
Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store
Manager for associate performance appraisals and evaluations.
 Conducts store walkthroughs with Store and District Managers to ensure consistent quality of service
and evaluate operational execution.
Retail Merchandiser
March 2014 – May 2014 Driveline Retail Merchandising,Irving, TX
 Responsible for daily maintaining of a large variety of retailers. Professionally dealt with all Store
Managers directly.
 Team Lead for product sets and resets according to planograms using excellent time management
skills and multi-tasking.
 Managed online employee portal, completing reports for each job visited in an accurate and timely
manner.
 Received and installed POP display ads in stores, handled out of stock elimination, product recalls
and product introductions.
 Fixture sets,breakdowns and modifications.
 New store set-ups.

2. Tracey Hillian
421 Harbour Point,#305 Va. Beach, VA 23451 757-667-1067 traceyhillian@gmail.com
Executive Assistant to President/Office Manager
January 2010 - July 2010 Benchmark Carpet Care,Virginia Beach,VA
 Explained business services to potential clients.
 Managed accounts payable and receivable, handled daily bank deposits.
 Responsible for drivers’ daily scheduling, equipment repairs and vehicle maintenance.
 Maintained Social Media pages, designed letterheads and business cards.
 Received and screened visitors and handled all travel arrangements.
 Attended all business meetings with the President.
 Implemented new computer filing system.
 Answered business phone at home 24/7 for emergency water restoration service calls.
Custom Upholstery Seamstress/Owner
May 2007 - August 2009 Shoreline Fantasea Custom Upholstery,Virginia Beach,VA
 Designed and repaired custom upholstery on boats and yachts.
 Responsible for sales, bookkeeping, invoices, delivery and installation of jobs.
 Ordered and maintained supplies needed for each job in a cost effective manner.
 Answered phone 24/7, handled all marketing at local marinas.
Office Manager/Owner
March 2003 - October 2006 Saner Construction,Virginia Beach,VA
 Scheduled appointments, managed accounts payable and receivable, bank deposits and tax filing.
 Responsible for handling of all administrative office duties.
 Designed, executed and maintained marketing as well as social media websites.
 Maintained vehicle maintenance, vendor lists, and handled all purchasing.
Regional Sales Manager
September 1999 - March 2003 Instant Technologies,Inc. Virginia Beach,VA
 Penetrated dozens of profitable accounts on the East Coast. Maintained local Staffing Agencies for
Onsite Drug Testing.
 Expedited incoming leads, communicated with the sales force and served as a customer liaison.
 Worked with marketing, advertising, merchandising and account executives to develop strategies that
generated sales of new onsite drug testing products and alcohol screens.
 Designed and developed customized materials for Sales Reps to include in their product sample
packages to prospective customers.
 Provided high-level administrative support, including creating proposals, managing databases and
presentations, as well as mass marketing mailings.
 Excellent ability to communicate effectively, both orally and in writing as well as composing, editing
and proofreading correspondence and reports.
Education Graduate of Bayside High School, Class of 81, Virginia Beach,VA
References Available upon request.