Jennifer Lynch is seeking a challenging career that utilizes her customer service skills and offers opportunities for advancement. She has over 10 years of experience in customer service roles, including collections, insurance, and hotel front desk positions. Her experience includes handling inbound calls, making payment arrangements, explaining policies, and resolving customer issues. She is proficient in Microsoft Office programs and has a 3.0 GPA from Tidewater Community College and American Public University Systems.

1. JENNIFER LYNCH
987 S Club House Rd
Virginia Beach, VA 23452
757-372-1090
Missjlyn@me.com
Objective To find a challenging career in a reputable company so I may grow professionally. I am seeking a position
that will utilize my customer service skills and expertise while offering opportunities for advancement.
Skills  Microsoft Word, Excel, Lightspeed, OnQ, Shaw Collections, 90 WPM, Adobe Photoshop
proficient, Make-up Artistry, Photography
Education Tidewater Community College, American Public University Systems
 3.0 GPA
Experience Crescent Bank & Trust
April 2016- Present
 Handle inbound and outbound collection calls efficiently on customer accounts
 Handle inbound customer service calls
 Make payment arrangements on past due accounts with customers
 Explaining grace periods, late charges, and interest accruement on accounts.
 Offer assistance programs to customers in need of relief (extensions, hardships, and due date
changes
 Provide 10 day pay off quotes to customers and third parties
Michael Wayne Investment
November 2014- March 2016
 Handle inbound and outbound collection calls on customer accounts
 Make payment arrangements on past due accounts with customers
 Advise customer of insurance lapses
 Skip trace accounts with phone numbers, call references, and use internet applications to find
possible location information
 Send letters to customers informing them of account status
 Issue pastime codes and assist with entry and reissuing of codes
 Promoted to Team Lead September 2015
Night Audit and Service Express Agent at The Westin Hotel
July 2013– October 2014
 Welcome, register, and assign rooms and issue room keys or cards to the guests
 Provide information about services available in the hotel and in the community.
 Verify customers’ credit and establish how the customer will pay for the accommodation.
 Handle room service orders and deliver orders to guest’ rooms.
 Properly handle monies and maintain a bank.
 Balance cash accounts.
 Respond to reservation inquiries

2. 2 
 Adjust and balance house accounts and record data into spreadsheets nighty.
 Answer telephones and take messages and handle guest mail
 Deal with customer complaints or refer dissatisfied customers to a manager.
 Set up credit card authorizations
Customer Service Representative at Optima Health
Jan 2013– Aug 2013
 Multi-tasking answering phone with multiple lines and assisting clients face to face.
 Scheduling and assisting with creating and cancellations of appointments with clinicians or
counselors.
 Assisting clients with their benefits through their employer.
 Setting up authorizations or filing claims for payments/billing to providers.
 Faxing and creating documents for authorizations.
 Creating cases in our client database
 Creating and sending billing to providers
 Assisting providers with billing inquiries
Insurance Agent at Geico Insurance
April 2009– Dec 2012
 Resolve customer inquiries, explain insurance coverage and make changes to policies.
 Work with the customer to ensure they are properly insured.
 Ensuring customers are satisfied on the first call by handling requests.
 Selling additional insurance products to fill gaps on our customer's policy.
 Navigate internal computer system to look up and update customer information.
 Provide coverage documents and very verbally to DMV, officers, and other officials.
 Adhere to licensing laws and complete continuing education courses to maintain licenses.
Hilton Oceanfront
March 2008- April 2009
 Welcome, register, and assign rooms and issue room keys or cards to the guests
 Provide information about services available in the hotel and in the community.
 Verify customers’ credit and establish how the customer will pay for the accommodation.
 Properly handle monies and maintain a bank.
 Balance cash accounts.
 Respond to reservation inquiries
 Pre-block and pre-key VIP arrivals, handle special requests, and amenities daily.
 Communicate with Housekeeping on updated room statuses.
 Adjust and balance house accounts and record data into spreadsheets nighty.
 Answer telephones and take messages and handle guest mail
 Deal with customer complaints or refer dissatisfied customers to a manager.
 Set up credit card authorizations