1. LORNA ALI
2081 Grand Concourse, Apt. 6E
Bronx, NY 10453
718-790-0794 lornaarlene@gmail.com
SUMMARY OF QUALIFICATIONS
Experienced, dedicated, friendly, energetic Personal Banker, who is detail oriented, organized and
passionate about completing tasks. Knowledgeable and helpful professional with 9 years’
experience in retail banking and client relationship management. Quicklearner, and a loyal,
dedicated team player. Recipient of ServiceExcellence and Customer Recognition awards.
SKILLS
 Customer Service
 Coaching
 Knowledge of Outlook&
PowerPoint
 Typing: 45 wpm  Problem Solver
 New Hire training
 Proficientin Word processing & Excel
 Internet Research
 Sales and referrals
EXPERIENCE
CITIBANK,NewYork, NY
PersonalBanker
 Establish and maintain client relationships by listening
and recommending solutions.
 Educate clients about benefits of Bank Products.
 Open accounts based upon client need.
 Coach tellers to recognize referrals.
 Process Personal Loans, Lines of Credit, Home Equity
Lines, Credit Card and Business Banking Products.
 Provideexcellent client experience during transactions.
 Medallion Stamp Guarantee Certified.
2013 – 2016
CustomerService/UniversalBanker/Teller
2006 -2012
 Acknowledge and greet clients witha smile while maintaining eye contact.
 Gave clients undivided attention while listening to concerns, answering questions and
devising solutions to problems.
 Appropriately directed clients to correct banking officer.
 Collaborate withstaff & internal legal department on legal matters.
 Process deposits, withdrawals, checkcashing and
various other teller transactions.
CATHOLIC CHARITIES,NewYork,NY
Volunteer OfficeAssistant 2004 -2005
 General Officework:typeand file officecorrespondence.
 Participate in group seminars and assist withtasks as needed.
EDUCATION
GraceInstitute, NewYork, NY
Business Skills Certificate 2013
St Roses’ High School,Georgetown,Guyana
High SchoolDiploma 1977