This resume is for Regina Ram, who has over 10 years of experience in customer service and medical billing roles. She currently works as an Account Representative II at Sutter Physician Services, where she is responsible for insurance follow up and accounts receivable management. Previously she held roles as an Account Representative I and Patient Financial Advocate at Sutter and USCB America, where she verified insurance benefits, followed up on claims, and assisted with reports. She has strong skills in communication, analysis, training, and using software like Epic, Microsoft Office, and medical billing programs. Regina has an Associate of Science degree in Accounting from DeVry University.