Roslyn Borrego has over 10 years of experience in customer service roles. She has strong organizational, problem solving, and communication skills. Her background includes positions in credit and collections, billing, customer care, and as a death claim annuities specialist. Roslyn holds a Bachelor's degree in Family & Consumer Science from the University of Nebraska Lincoln.

1. ROSLYNR BORREGO
601 Sumner Street, Kannapolis, NC 28083 | H: 336-745-0859 | Roslyn_borrego@yahoo.com
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success. Highly enthusiastic customer service professional with 10 years
client interface experience. Call Center Representative versed in customer support in high call
volume environments. Superior computer skills and telephone etiquette.
Core Strengths
Strong organizational skills Adaptive team player Conflict resolution proficiency
Active listening skills Sharp problem solver Energetic work attitude
Strong problem solving ability Proficientin customer account
software
Work Experience
Credit & Collections Specialist 05/2015 to 12/2015
Beacon Hill Staffing Charlotte, NC
 Processed journalentries and creditmemos
 Documented consumer contacts on system(s) of record
 Answered customer inquiries about accountstatus
 Provide Statement of Accounts and Invoices to customers
Billing Specialist 07/2014 to 05/2015
Acro Staffing Charlotte, NC
 Reviewed and appealed unpaid and denied claims for client
 Verified patients' insurance coverage
 Answered patients' billing questions and handled collections on unpaid accounts
 Updated daily logs to trackinformation movements
Customer Care Specialist 08/2013 to 02/2014
Liberty Hardware Winston-Salem, NC
 Coordinated with Credit department to set up newaccountsand shipping locations to resolve billing
issues.
 Learned and understood customer and competition systems, processes, pricing,and product
offering and how those function in the marketplace.
 Prioritized the needs of internal and external customers,building trust and respect in assigned
accounts.
 Promptly, accurately, and completelyrespondsto customer inquiriesor complaints via telephone,
web-based chat and email regarding order status, pricing,availability, ship dates, returns,credits,
shortage claims, etc.
Death Claim Annuities Specialist 12/2012 to 05/2013
Dell Lincoln, NE
 Taken the initialdeath claim so the insured person familycan be reimbursed for a loss.
 Entered the data from the phone call into the claims managementsoftware system.

2.  Worked closelyin an Underwriting team to share and communicate on caseworkand to achieve
goals.
 Asked manyfocused questions to obtain specificinformation;these questions vary according to the
type of insurance and type of claim.
Educational Background
Bachelor's Degree:Family & Consumer Science
Universityof Nebraska Lincoln Lincoln,NE
Family & Consumer Science