This document contains the resume of Rosetta Reddick. It outlines her contact information, skills including general office skills, leadership, multi-tasking, communication, and problem solving. Her professional summary highlights experience conferring with customers by phone or in person to provide information, take orders, resolve complaints, and ensure appropriate changes were made. Her work history includes various customer service and cashier roles at Walmart, Randstad Staffing, Hess Corporation, and Cingular Wireless between 2004-2016. She has a high school diploma from Howard D. Woodson High School from 1984-1985.

1. ROSETTA REDDICK
900 Broward Rd Apt. 82
Jacksonville, Florida 32218
(904)729-9115
rosetta_reddick@yahoo.com
Highlights and Skills:
 General Office skills Including Faxing Copy Machine, Answer Phones and Typing
 Excellent Leadership training skills and team-oriented and reliable
 Ability to manage multi-faceted tasks simultaneously without compromising quality
 Decisive and direct yet flexible in responding to a changing Organizational needs
 Excellent interpersonal communication and time management skills
 Attention to details
 Adapt at Problem Solving, Conflict Resolution and Customer Rapport
 Excellent Written and Oral Communication Skills
 Consistently Exceeding Sales Goals
 Highly Motivated and Goal Oriented
 Critical thinking
 Time Management
 Ability to work with minimal supervision
 Verbal and written communication skills
Professional Summary:
 Conferred with customers by telephone or in person in order to provide information
about products and services, to take orders or cancel accounts, or to obtain details
of complaints
 Keep records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken
 Resolved customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills
 Checked to ensure that appropriate changes were made to resolve customers'
problems
 Contacted customers to respond to inquiries or to notify them of claim investigation
results and any planned adjustments
 Refer unresolved customer grievances to designated departments for further
investigation.
 Determine charges for services requested, collect deposits or payments, or
arrange for billing.
 Complete contract forms, prepare change of address records, and issue service
discontinuance orders, using computers.
 Obtained and examined all relevant information to assess validity of complaints
and to determine possible causes, such as extreme weather conditions that could
increase utility bills

2. Work History:
Wal-Mart Jacksonville, FL
07/2014-03/2016
Started as a front end cashier and soon was promoted to Money Center/Customer
Service where we cashed checks including government and some payroll, bill
payments, money grams, money orders and we also did customer returns.
Randstad Staffing Jacksonville, FL
06/2012- 10/2012
Take claim calls from customers with Auto, and Fire claims using windows, lotus, outlook
and other systems with the ability to Multi- task and navigate through the computer with
ease.
Wal-Mart Jacksonville, FL
Cashier 05/2009 to 08/2010
Cash handling daily, cashing pay roll and income tax checks, bill payments, money
orders, and also money grams.
Spherion (ING) Jacksonville, FL
Customer Service Representative 09/2008 to 11/2008
Customer service rep. Agent to update information / data entry enrolling participants for
end of the year health and welfare benefits such as, medical, dental, and vision, and life
events eligibility.
Hess Corporation Jacksonville, FL
Sales Associate 07/2007- 04/2008
Cashier handled cash daily money drops every hour count money draw at beginning and
end of shift.
Cingular Wireless Jacksonville, FL
Customer Service Representative 10/2004- 06/2005
Inbound calls to upgrade individual or family plan taking payments over the phone using
customer credit card information
Education:
Howard D. Woodson High School Washington, D.C.
Diploma 1984 to 1985