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JaysinAmaadStroy
- 1. Jason Stroy ·904.652.3403· Jacksonville, FL · Jasonstroy@gmail.com To Whom It May Concern: I am respectfully submitting my resume for the advertised position with your company. I am a committed professional who is a leader, punctual and also trainable. I am eager to step into a new role and deliver immediate results. My extensive experience and success in logistics and call centers where I currently have a TWIC badge, collections, computers and customer service would quickly enable me to become an asset in this position. Moreover, I would contribute to the organization with my excellent communication skills and leadership ability. In order to detail my expertise, I would appreciate an opportunity to meet with you personally. After reviewing the enclosed resume, please contact me via phone or email to schedule a time to speak. Until then, I look forward to hearing from you and thank you for your time. Sincerely, Jason Stroy
- 2. Jason Stroy ·904.652.3403 · Jacksonville, FL · Jasonstroy@gmail.com Collections Professional with experience in diverse industries including telecommunications, finance, and high-tech environments. CAREER SUMMARY Proven experience with collections, customer service and computers. Proven ability to handle complex tasks, with leadership abilities and the maturity and skill set to mentor and lead others. EDUCATION Orange Park High School 1999-2000 Florida Community College Jacksonville 2000-2002 Computer Science Information Systems University of Phoenix 2004-2007 Computer Science Information Systems PROFESSIONAL EXPERIENCE Nemours Children’s Clinic 02/2014 – 7/2014 Patient Services Take incoming calls for families trying to schedule appointments for their kids, as well as schedule for all clinics for the Northeast Florida Nemours clinics. Also as a patiernt services specialist I had to take incoming calls from different pediatric clinics around florida and verify referrals to get children scheduled. In this job position I had to pay attention to small details before scheduling such as verifying insurances and advising patients on different insurances as well. PHH Corporation 03/2013-10/2013 RSD/Web Support Representative Assisted clients with accessing company website, log-in and password information; ensured that data was accurate and the clients understood how to maneuver the website to check account, pay their mortgage, set up and remove auto-pay. My main responsibility consisted in assisting loan officers, financial advisors and personal bankers with creating hypothetical scenarios for potential and existing clients, with my assistance these clients had the ability to save in the current mortgages rates,payments, etc. I also explained current mortgage rules and regulations, company
- 3. rules and servedas support for the different banks to ensure that proper guidelines were followed and clients obtained the utmost out of our mortgages maintaining company integrity and client satisfaction. Florida Blue 10/2012 – 12/2012 Enrollment Specialist My responsibility was to answer inbound phone calls in a call center environment and enroll members who are 65 years of age and older in to Medicare advantage plans such as HMO,PDP,PPO. I was also responsible for answering inbound calls from insurance agents who had potential Blue Cross Blue Shield Florida customers and do a Scope of Appointment on them. After taking the Scope of Appointment my job was to call the customer and verify the appointment and the plans that will be discussed and letting the customer to know what to expect and if all the information the agent said matches what was verified by that potential customer I would then send an email to the agent and if the information did not match I would send a email to that agent letting them know they need to contact their prospect. North Florida Staffing Jacksonville, FL 6/2010 – 8/2011 Mechanic Helper Unloads cargo ships full of military equipment returning to their home base. Helps organize the yard as vehicles come off the ship. Meets all safety standards. Makes sure all vehicles are safe and secure to get loaded on the train. Makes sure all vehicles are properly loaded on the train.. Chrysler Financial LLC Jacksonville, FL 2/2009 – 6/2009 Redemptions Made outbound calls to different auto auctions as well as repossession yards and set arrangements on Chrysler Financial vehicles. Managed outbound and inbound calls from Chrysler Financial customers needing assistance in redeeming their vehicles. Processed payments from customers trying to redeem their vehicle. Advised customers the process on redeeming vehicle. Abided by state laws of repossession and the sale of a vehicle. ERC Jacksonville, FL 12/2007 – 1/2009 Collector Managed outbound calls and take inbound calls in a call center environment. Collected on delinquent sprint, Wells Fargo, At&t, Dish network, and credit card accounts. Maintained zero complaints following client guidelines. Maintained excellent dialer stats. Closed and resolved disputed accounts.
- 4. Website Pros Jacksonville, FL02/2006 – 11/2007 Website Consultant/Customer Service Managed outbound calls and take inbound calls in a call center environment. Helped small business owners advertise their business and estores on the internet. Made small modifications to websites. Kept websites optimized. Adhered to company policy. Handled billing issues such as payments and questions. Helped retain customers who wanted to cancel service. Bellsouth Jacksonville FL 04/ 2005 – 10/2005 Collector Managed inbound calls. Assisted BellSouth customers with live and final accounts. Maintained BellSouth customer service standards. Citibank Jacksonville FL 11/ 2003 – 2/2005 Collector Collected credit card accounts up to 4 months past due. Collected business card accounts. Abided by the FDCPA. Placed outbound calls to delinquent card holders.