1. Huntsville, Alabama
Jul 2015-Present
Machele Schrimsher
Professional Summary
Service-oriented customer care representative with 20 years of background
in sales and marketing strategy. Core competencies include ability to perform
under pressure, meet or exceed goals and impress management teams with
customer service expertise as well as excellent communication and time
management skills. Handles tasks with accuracy and efficiency.
Skills
Software operation skills
include Microsoft office, word,
excel, power point & outlook
express.
Equipment operation skills
include calculator, fax/copy/scan
machine.
Experienced call center agent
meeting adherence goals by 98%.
Task & detail oriented with
excellent organizational skills.
Internal/external customer
relation abilities.
Problem solving aptitude.
Experience
Directv
Ace Sales & Customer Service Agent
Resolve customer complaints regarding sales and service.
Maintained goals set (95% - 98%) in telephone availability at 102% and
adherence to log in and out times at 95%.
Maintained goals set (95% - 98%)
Determine price schedules and discount rates.
Confer with potential customers regarding equipment needs and advise
customers on types of equipment to purchase.
Collaborate with sales teams to understand customer requirements, to
promote the sale of company products, and to provide sales support.
Diagnose problems with installed equipment.
Create sales or service contracts for products or services.
Keep informed on industry news and trends, products, services, competitors,
relevant information about legacy, existing, and emerging technologies,
and the latest product-line developments.
Attend company training seminars to become familiar with product lines.
Explain products or services and prices, and answer questions from
customers.
Refer unresolved customer grievances to designated departments for
further investigation.
14265 SLOAN RD, ATHENS, AL 35613
SCHRIMSHERM@YAHOO.COM
Ph: 256-874-8615

2. Huntsville, Alabama
Jan 2014-Jan 2015
Resolve customers' service or billing complaints by performing activities
such as applying credits or adjusting bills.
Solicit sales of new or additional services or products from answered calls.
BBVA Compass Bank
Sales & Service Advisor
Determine customers' financial services needs and prepare proposals to
sell services that address these needs.
Contact prospective customers to present information and explain
available services.
Sell services or equipment, such as trusts, investments, or check processing
services.
Prepare forms or agreements to complete sales.
Develop prospects from current commercial customers, referral leads, or
sales or trade meetings.
Make presentations on financial services to groups to attract new clients.
Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or obtain
details of complaints.
Determine charges for services requested, collect deposits or payments, or
arrange for billing.
Refer unresolved customer grievances to designated departments for
further investigation.
Answer customers' questions, and explain available services such as
deposit accounts, bonds, and securities.
Compile information about new accounts, enter account information into
computers, and file related forms or other documents.
Inform customers of procedure for applying for services such as ATM cards,
direct deposit of checks, and certificates of deposit.
Perform teller duties as required.
Refer customers to appropriate bank personnel to meet their financial
needs.
Inter-view customers to obtain information needed for opening accounts or
renting safe-deposit boxes.
Collect and record customer deposits and fees, and issue receipts using
computers.
Execute wire transfers of funds.
Obtain credit records from reporting agencies.
Issue initial and replacement safe-deposit keys to customers, and admit
customers to vaults.
Establish and maintain relationships with individual or business
customers or provide assistance with problems these customers may
encounter.
Examine, evaluate, or process loan applications.
Network within communities to find and attract new business.
Meet with applicants to obtain information for loan applications and to
answer questions about the process.

3. Huntsville, Alabama
Aug 2012-Dec 2013
Explain to customers the different types of loans and credit options that
are available, as well as the terms of those services.
Handle customer complaints and take appropriate action to resolve them.
Stay abreast of new types of loans and other financial services and products
to better meet customers' needs.
Submit applications to credit analysts for verification and
recommendation.
Confer with underwriters to aid in resolving mortgage application
problems.
Market bank products to individuals and firms, promoting bank services
that may meet customers
needs.
Work with clients to identify their financial goals and to find ways of
reaching those goals.
BBVA Compass Bank
Branch Associate
Cash checks and pay out money after verifying that signatures are correct,
that written and numerical amounts agree and that accounts have
sufficient funds.
Receive checks and cash for deposit, verity amounts, and check accuracy of
deposit slips.
Enter customers' transactions into computers to record transactions and
issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and
calculate daily transactions using computers, calculators, or adding
machines.
Examine checks for endorsements and to verify other information such as
dates, bank names, identification of the persons receiving payments and the
legality of the documents.
Count currency, coins, and checks received, by hand or using currency-
counting machine, to prepare them for deposit or shipment to branch banks
or the Federal Reserve Bank.
Prepare and verify cashier's checks.
Sort and file deposit slips and checks.
Carry out special services for customers, such as ordering bank cards and
checks.
Process transactions such as time deposits, retirement savings plan
contributions, automated teller transactions, night deposits, and mail
deposits.
Identify transaction mistakes when debits and credits do not balance.
Arrange monies received in cash boxes and coin dispensers according to
denomination.
Resolve problems or discrepancies concerning customers' accounts.
Receive mortgage, loan, or public utility bill payments, verifying
payment dates and amounts due.
Explain, promote, or sell products or services such as travelers' checks,

4. Decatur Alabama
Jul 2006-May 2012
savings bonds, money orders, and cashier's checks, using computerized
information about customers to tailor recommendations.
Monitor bank vaults to ensure cash balances are correct.
Compute financial fees, interest, and service charges.
Charter Communications
Customer Sales & Service Center Representative
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise
to customers.
Compute sales prices, total purchases and receive and process cash or credit
payment.
Maintain knowledge of current sales and promotions, policies regarding
payment and exchanges, and security practices.
Demonstrate use or operation of merchandise.
Inventory stock and requisition new stock.
Open and close cash registers, performing tasks such as counting money,
separating charge slips, coupons, and vouchers, balancing cash drawers, and
making deposits.
Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or obtain
details of complaints.
Determine charges for services requested, collect deposits or payments, or
arrange for billing.
Refer unresolved customer grievances to designated departments for
further investigation.
Solicit sales of new or additional services or products.
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise
to customers.
Compute sales prices, total purchases and receive and process cash or credit
payment.
Communicate with customers, employees, and other individuals to answer
questions, disseminate or explain information, take orders, and address
complaints.
Open, sort, and route incoming mail, answer correspondence, and prepare
outgoing mail.
Troubleshoot problems involving office equipment, such as computer
hardware and software.
Diagnose problems with installed equipment.
Provide technical and non-technical support and services to clients or
other staff members regarding the use, operation, and maintenance of
equipment.
Research and identify potential customers for products or services.
Create sales or service contracts for products or services.
Attend company training seminars to become familiar with product lines.
Receive payment by cash, check, credit cards, vouchers, or automatic

5. Iowa United States
debits.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate
bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or
policies.
Maintain clean and orderly checkout areas and complete other general
cleaning duties, such as mopping floors and emptying trash cans.
Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this
with total sales.
Compile and maintain non-monetary reports and records.
Keep periodic balance sheets of amounts and numbers of transactions.
Education
Kaplan University on-line School of Business
Bachelor of Arts: Business Administration
Attended Kaplan University on-line School of Business where completed
coursework towards Bachelor's in Business Administration ended June 2010.
Future plans are to complete remaining 65 credit hours.
Community Service
Volunteer, Habitat for Humanity, 2014
Collection Volunteer, Toys for Tots, 2007
Awards
Top Performer, Inside Sales Team, 2007, 2010, 2013
Dean's List, Fall 2008
Outstanding Achievement in Customer Satisfaction, 2007, 2013