This document is a resume for Mandy T V Tran summarizing her background and skills. She has over two years of experience in customer service, administration, and loan processing in the financial industry. Her skills include teamwork, independence, adaptability, and customer focus. Her employment history includes roles in hospitality, administration, loan processing, and customer service. She is currently completing a Bachelor's degree in Accounting and holds an Advanced Diploma in Accounting.

1. MANDY T V TRAN
37 Jamieson Link, Caroline Springs VIC 3023
Mob: 0401 260 648
Email: mandy.t.v.tran@gmail.com
BACKGROUND SUMMARY
Experienced loan processor and supervisor in the financial industry with over two
years knowledge within customer interactions, administration, account, client
portfolio services and providing executive support to Account Manager and Senior
Directors.
SKILLS
Capable of working in a team; Able to work independently; Hardworking;
Enthusiasm towards set tasks; Competence with given instructions and directions;
Adaptable to changing environments; Honest and reliable; Proactive; Friendly and
outgoing
Other Skills:
 Customer Focus and Support
 Fluent in Chinese and Vietnamese
 Conflict resolution with customers
 Professionalism and Integrity
 Attention to Details
 Decisive Decision Maker
 Effective Communication
 Willingness to learn
“During November 2008 until 2015, I have been staying at home as a full time mum looking after two toddlers. However, I have not
giving up on my career and have improved myself with an Accounting qualification which is mentioned below.”
EMPLOYMENT HISTORY
Receptionist Oct 2015 – Current
Taylors Lakes Hotel, Taylors Lakes VIC
 Check - In on arrival
 Check – out on departure
 Sale of accommodation
 Answer high volume of incoming call
 Cash, Credit Card and EFT handling
 Data entry

2. Supervisor Sept 1998 – Sept 2012
Poon’s Chinese Restaurant, Footscray VIC / Diamond Palace Chinese Restaurant,
Sunshine VIC
 Food & Beverage Service
 Cash handling
 Training new staff
 Taking orders over the phone and face to face
 Customer Service
Fund Administration – Temp Mar 2008 – Oct 2008
SuperPartners (HostPlus), Melbourne, VIC
 Data entry
 Processing of Contribution – employer payment
 Professional communication skills with employers and members
 Able to handle complex tasks
 Experience with investigations of unallocated payments
 Experience with members’ work test & Tax File number follow up
 Competent using Release 2 system
 Able to process refunds & Miscellaneous payments
 Correction for incorrect payment and allocate to the right account
 Process Nil Return
 Processing Employer Application
 Batching – Cheque
Loan Processer / Supervisor Jan 2006 – Feb 2008
Myra Financial Services, Footscray, VIC
 Processing Home Loan Application
 Processing FHOG Application
 Follow up loan status with banks
 Calculate of shortfall to meet settlement
 Employment Check
 Interviewing Clients
 Training new staff
 Update Clients with their loan status
 Credit check
 Accounts (AP, AR, Payroll & Invoicing)
 Handle loan until settle
Telesales Consultant June – Dec 2005
Carrier Telecom, Melbourne, VIC
 Outbound Sale

3. Dental Nurse Jan 2002 – May 2005
Family Dental Care, St Albans, VIC
 All general administration duties
 Answering phones
 Booking appointment
 Stock maintained, ordering stock and etc
 Meet and greet patient
 Liaising with colleagues and management
 Sterilizing equipment
 Prepare surgery for the next appointment
 Bookkeeping
 Accounts (Debt collectors, AP, AR, Payroll, Invoicing & Inventory)
 Writing referral letter
 Cash handling
 Banking
 Staff wages
 Nursing
EDUCATION
2015 La Trobe University, Bundoora, VIC Bachelor of Business (Accounting)
(Completing in 2016)
2014 Kangan Institutes, Broadmeadows, VIC Advanced Diploma Accounting
1999 St. Aloysius Catholic College , North Melbourne VIC
REFERENCES
Maria Giaquimta
Front Office Manager (Taylors Lakes Hotel)
Tel: 9217 9500
Kim Broad
Change Manager (ANZ Corporates and Commercial Banking)
Mob: 0421 587 941
Cindy Nguyen
CPA: 9463011
Mob: 0435 919 638
Huong (Jenny) Nguyen
CPA: 9340445
Mob: 0412 414 533