Dawn M Sweeney has over 20 years of experience in office support and customer relations roles. She has strong organizational skills and can work independently with attention to detail. Her experience includes customer service, billing, collections, and claims processing in healthcare and financial services settings.

1. Dawn M Sweeney
3507 Liberty Dr
Rockford, Il 61101
815-977-2030 Cell
SUMMARY OF QUALIFICATIONS
Over 20 years of experiance providing office support and customer relations with increasing
higher levels of responsibility. Strong organizational skills. Self starter with the versatility. flexibility,
attention to detail. and the ability to get things done with little or no supervision.
PROFESSIONAL EXPERIENCE
Ned Dickey 09/2013 to current
Loves Park, Il
Cash Office/Customer Service
Balancing cash drawers, asstiting customers with payments. Taking credit card payments over
the phone.Posting daily payments.
Pratice Velocity 03/2011 - 08/2013
Machesney Park, Il
AR Rep/patient accounts
Adept at handling customer service, processing medicaid billiing, workers compensation billing as
well as PPO.billing. Experienced in self pay collections.
Mercy Health System 07/04-09/2010
Janesville, WI
Claims Adjudicator II/Subrogation Specialist
Adept at handling customer contact and provider relations. Proficient in processing medical and
dental claims as well as claims repricing. Proficient at investigating possible workers
compensation and possible subrogation claims.
West Teleservices 01/04-07/04
Rockford, Il
Customer Service Rep
Adept at handling customer contact. Selling credit cards and completing applications for
consumer loans.

2. Benefits Administrative Services 09/97-12/03
Claims Examiner
Adept at handling cutomer contact and provider relations. Proficient in processing medical and
dental claims under a TPA setting. Experienced in flexible spending accounts
SKILLS
Experienced with the following business machines-microfiche reader, film developer, filming
machines, mail stamping machine, cash register, adding machine, computer, Zerox and fax
machines.
EDUCATION
G.E.D., medical terminology, ICD-9 coding, supervisory training as well as peer-to-peer training.
HONORS AND AWARDS
Nominted for Those Who Excel award.
References available upon request.