1. JENNIFER N. HAMILTON
105 Boeing Corner ▪ Cibolo, TX 78108
jennhamilton1@gmail.com ▪ 602-501-3507
PROFESSIONAL EXPERIENCE
Mead Eye Care, San Antonio, TX
Optometric Assistant ●
February 2012 - Present
• Prepare patient for vision examination by conducting basic visual testing and obtaining preliminary case
history.
• Maintain and file data in patient health records.
• Educate patients regarding use and care of contact lenses for both adults and children.
• Perform administrative duties such as appointment scheduling, gaining insurance pre-authorization, and
accurate filing of necessary forms to receive financial reimbursement.
Kohl’s Customer Service Operations Center, San Antonio, TX
Customer Service Advocate I ●
June 2011 – December 2011
• Delivered quality service to customers shopping on Kohls.com and offer products or services based on
individualized customer consultation.
• Resolved customer inquiries accurately to ensure first-call resolution.
Donor Network of Arizona, Phoenix, AZ
Donor Program Development Coordinator ●
2005 – 2011
• Developed and coordinated marketing and educational programs to promote organ and tissue donation within
five Phoenix-area hospitals.
• Conducted education needs assessment of the assigned hospitals; developed and implemented educational
plan.
• Provided consultation for all hospital policies and procedures associated with donation to ensure legislative
and regulatory compliance.
• Reviewed all donor activity and process variances with the procurement staff in order to improve quality of
services provided to both donor families and hospitals.
• Trained designated hospital staff to speak with families regarding eye and tissue donation.
TriWest Healthcare Alliance, Phoenix, AZ
Project Specialist ●
2002 – 2005
• Researched reimbursement information from TRICARE Management Activity, Centers for Medicare and
Medicaid Services, and the Code of Federal Regulations websites; performed analysis reports of
reimbursement data to Director of Network Development.
• Provided assistance to TRICARE contracted physicians, active-duty and retired military service members and
their dependents regarding all aspects of the TRICARE program (the Department of Defense’s health care
program).
EDUCATION
National American University ●
Rapid City, SD
Major: Business Administration, Emphasis Information Technology
Status: Bachelor of Science, 2003