Jill Robison has over 15 years of experience in medical practice business office management. She has a track record of leadership success impacting operations, budgeting, staffing, and resource needs. Robison has strong planning and organizational skills to establish goals and lead teams to optimal results. Her most recent role was as Medical Office Coordinator at Greater Gwinnett Internal Medicine, where she directed daily clinical and front office operations and improved account receivables.

1. JILL ROBISON
2690 Shiloh Way
Snellville, GA 30039
Mobile (678) 215-1083
jill_robison1@yahoo.com
Summary
Experienced business office manager with talents focused on medical practice bringing 15+ years of
leadership success. Key contributor impacting the operations and budgeting, staffing and resource needs.
Superior planning and organizational skills with the ability to establish goals and lead teams to deliver
optimal results.
Professional Experience
Greater Gwinnett Internal Medicine, Snellville, GA September 2010 - November 2014
Medical Office Coordinator
• Directed, planned and coordinated the daily operations of the clinical and front office activities in
conjunction with ensuring superior customer service and quality.
• Developed guidelines for prioritizing work activities, evaluated effectiveness and shifted
workloads to ensure appropriate staffing levels.
• Assisted in sourcing and hiring clerical and clinical staff of 9 for practice of 3 providers.
• Scheduled patient office visits and ancillary services.
• Performed medical insurance verification. Processed medical records requests within time
requirements.
• Ensured timeliness and accuracy of charge entry by constant oversight of payor requirements and
quality review.
• Improved practice account receivables and reduced denials by 50%.
• Addressed & resolved patient complaints.
• Managed payroll & supplies for office within budget guidelines.
EmoryHealthcare Atlanta, GA March 1990 - July 2010
• Integral part of the IDX conversion team to reorganize and prepare for billing system conversion.
• Participant of the Emory Healthcare ‘Waits & Delays’ Collaborative.
• Orchestrated the roll out of an Insurance Verification system.
• Develop policies and procedures for Emory Healthcare Patient Financial Services.
• Proficient with IDX / GE PMS, Windent PMS, Windows software applications and Lotus Notes.
Office Manager, Emory Oral & Maxillofacial Surgery March 2007- July 2010
• Managed billing, claims and collections for four Oral Surgeons, 17 Residents and 10 staff.
• Oversight of daily operations to provide outstanding customer service by creating a positive work
environment. Performed
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2. • Prepared, processed budgets, project proposals and departmental goals.
• Installed and converted A/R to independent practice management software system.
• Negotiated 3- 4 managed care contracts annually.
• Scheduled office visits, outpatient procedures and inpatient hospital procedures.
• Coordinate inventory and cost management plans.
• Designed & spearheaded marketing and outreach initiatives.
• Developed and executed policies and procedures.
Project Manager, Patient Financial Services April 2006 - March 2007
• Coordinated the strategic planning process & monitors progress by meeting planning, recording
milestones and outcome impact.
• Worked in collaboration with EHC HR, Administration, IT, vendors & departmental functional
experts for project implementation needs.
• Exercised ability to manage competing demands with multiple projects.
• Organized and maintained varied meetings & committees within PFS.
Manager, Patient Financial Services July 2001 - April 2006
• Planned, organized and directed all aspects of Financial Clearance to ensure timely
reimbursement for professional inpatient and outpatient services at EHC.
• Managed and coordinated the daily activities for up to 60 personnel.
• Implemented eCommerce insurance verification system.
• Understanding of HIPAA transactions.
• Actively communicated with end-users and upper management to solicit ideas, problem solve and
implement resolutions compatible to workflow and system integration.
Quality Analyst, Patient Financial Services June 1999 - July 2001
• Performed quarterly audits of IDX billing systems for the individual medical offices/Front Desks.
• Advised & provided oversight to satellite clinics by monitoring registration, charge entry, billing and
collection activities as well as identified training needs.
• Developed course materials and training curriculum.
• Evaluated existing policies and procedures and engaged leadership of creation of new policies.
Executive Assistant, Patient Financial Services January 1995 - June 1999
• Direct report to Director of PFS and Clinic Administration
• Served as codirect for management of customer service and patient complaints.
• Handled all aspects of identified VIP/Special Handling patient accounts.
• Provided business office support to the Claims and Risk management and Patient Relations departments.
• Received and executed the review/approval processes of the Charity Care/Community Benefit policy.
Lead Account Analyst, Patient Financial Services March 1990 - January 1995
• Batched and posted insurance and personal payments and executed adjustment and refund requests.
• Provided direct supervision and training for 16 personnel.
• Audited patient accounts.
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Jill Robison