1. Sheila J. Ryan
155 Oak Field Avenue, Dix Hills, NY 11746
(631) 921-2506
sjryan218@gmail.com
Executive Assistant
Dolan Family Health Center/Huntington Hospital
Northwell Health, January 2014 to present
The health center, a primary care ambulatory site, is affiliated with Northwell Health, the
third largest health care system in the country. My responsibilities include the following:
• Coordination of the Administrator’s Outlook Calendar, appointments, meetings,
conference calls and correspondence, including memos to the staff of 52.
• Coordination and planning of meetings and events in conference rooms at the health
center for the staff, the hospital/health system employees and community groups.
• Organization of health fairs, conferences pertaining to health related topics and
fundraising events at the health center.
• Monthly preparation of schedules for health center providers in four departments:
Adult Medicine, Pediatrics, OB/GYN and Specialty Clinics, revising and distributing
schedules as necessary and schedules for two conference rooms for groups numbering
up to 110.
• Tracking of staff hours, paid time off and requests for schedule changes in computer
payroll system and collaborating with the Administrator on bi-weekly payroll.
• Working with the Administrative Support Associate on directing incoming/outgoing
mail, phone calls and distribution of faxes and correspondence to medical and
administrative departments.
• Recording, writing and distribution of minutes for the Community Advisory Board
Meetings, General Staff Meetings, and Quality Assurance-Professional Improvement
Meetings
• Preparation of correspondence, reports and the organization of written materials, in
particular the regular updating of Policy and Procedure manuals.
• Point of contact for special events in which the health center participates: Community
events, health fairs, educational workshops and seminars, celebratory occasions and
fundraisers.
• Preparation and updating of Excel spread sheets as per the requests of the
Administrative team. Examples include the tracking of data for specific events held at
the center, tracking expiration dates of provider’s licenses and certifications, recording
of data, and maintenance of employee files.
• Organization of the health center’s participation in annual community events,
highlighting the significance of the center’s relevance to the population it serves.
• Purchasing for the needs of the Administrative, Environmental, Billing and Medical
Record areas of the health center; managing the corporate credit card account and
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2. invoice reconciliation; coordinating reimbursement for conferences, seminars and
functions in which the clinical staff participates.
Mount Sinai Doctors, Internal Medicine and Cardiology, January 2011 to January 2014:
Medical Secretary, Huntington, NY.
• Managed heavy phone/computer contact with patients, providers, hospitals and
medical offices.
• Scheduled appointments for cardiology office visits, cardiac testing and pre-surgical
clearances.
• Provided access for the patient to the nursing/medical staff, facilitated requests for
testing, prescriptions and patient records.
• Resolved billing issues, obtained referrals, pre-authorizations and directed insurance
questions to the appropriate personnel.
• Coordinated communication with colleagues of the physicians I worked for at other
medical facilities.
• Utilized electronic medical record keeping systems for patient records and appointment
scheduling.
Licensed Personal Banker, JP Morgan Chase, Commack, NY
2008-2010
As a Personal Banker I opened and maintained banking, credit and investment products for
customers, with a heavy emphasis on selling new products and expanding customer’s
relationships with the bank. I was particularly successful at problem solving and built a loyal
customer base.
Licensed Personal Banker, Citibank, Great Neck and Sea Cliff, NY.
My position at Citibank was very similar to my role at Chase. Citibank placed a high value on
customer service and the position was demanding and involved operational duties as well as
the promotion of bank business. I had very strong results in home equity business and
investment opportunities.
Real Estate Sales, ReMax & Century 21, Huntington, NY.
My work in real estate stressed listing and selling properties, managing negotiations,
coordinating property closings and promoting properties via creative advertising in a
challenging market.
Computer Skills: Microsoft Office, EMR software and Kronos payroll system.
Personal & Professional References provided upon request.
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