Samuel Brandon is seeking full-time employment where his 6 years of administration and customer service experience along with 3 years of field research and coordination experience would be beneficial. He has experience in areas such as logistics, data entry, analyzing data, training, public speaking, and project development. His background includes work in debt collection, distribution of controlled substances, and ensuring regulatory compliance. He also has experience working with youth and in security roles.
1. Samuel Brandon
33 Ashmont St Apt 3
Dorchester MA 02124
samuel.brandon1919@gmail.com
857-261-4222
Objectives: Full time employment with organization where 6 years administration and customer service
experience along with 3 years field research and coordination experience would be an asset.
Qualifications:
• Coordination, compliance to state and federal regulation for: debt collection, distribution of controlled
substance (Methadone) and FDIC and SEC regulations,
• Time management,
• Utilizing Microsoft Office Excel People soft and various other programs to support company projects,
• Logistics data entry, analyzing data,
• Training individuals or groups,
• public speaking,
• Developing projects in conjunction with peers to complete daily and long term goals.
Education:
University Massachusetts Boston Boston, MA
Human Services Studies 124 credits
02/2015-Present
Nielsen Media/Field Technician
• Establish and maintain relationships from randomly selected Panel Members.
• Responsible for prioritizing, scheduling, and completing all work following established policy and
guidelines in an assigned territory.
• Responsible for maintaining work assignments to meet various Nielsen objectives and
performance goals including Market and Sample commitments, contractual requirements, quality
standards, policy and procedural requirements, and customer satisfaction.
• Responsible for accurately collecting and reporting Panel demographics and audience information
using Nielsen proprietary software.
• Responsible for diagnosing and troubleshooting data / equipment and taking necessary corrective
action to collect and retrieve accurate audience data.
• Ensure collection and transmission equipment is properly installed and configured in Nielsen
Panels to transmit necessary audience data.
• Maintains company assets following Field policy including in-home networking software and
equipment, company car, laptop, and company expense account.
• Educates and coaches Panel members on operation and usage of Nielsen equipment to ensure
optimum performance results.
• Coaches each Panel member regarding security procedures and expected participation
responsibilities to protect the integrity of the Nielsen sample.
• Must use negotiation skills to gain and maintain cooperation of Panel members, solicit additional
participation in Nielsen samples, such as PC measurement, portable video, and others.
• Must use negotiation skills to work with phone, voice, data, and content providers
2. 08/2014-02/2015
Securitas Inc-Guard/Concierge Boston, MA
• Provide outstanding customer service to guest of hotel and residential buildings
• Inspect building for various hazard and maintenance issue and report to appropriate departments
• Remove guest that cause disturbance or damage to building/hotel
• Assist in trouble shooting minor technical issue: television and AC
• Complete daily comprehensive reports of all activity
• Screening guest
• Effectively communicate with tenants, guest, staff and outside vendors
02/2012- 12/2013 Boston, MA
Boston Center for Youth and Families- Resource Coordinator
• Complied with reporting and procedure mandates given by the state grant
• Quality assurance of contracted partners by conducting site visits and conducting monthly
meetings
• Job development and training for proven risk demographic
• Transitional employment for proven risk demographic
• Career placement for proven risk demographic
• Career exploration for proven risk demographic
• Facilitating job training workshops for proven risk demographic
• Demonstrated effective organization skills
• Managed the logistics of numerous site visits, face to face meetings and administrative paperwork
• Demonstrated the ability to affectively meet deadlines
• Comprehensive monthly reporting of programs progress
• Developed comprehensive services and success models for individuals with CORI limitations,
mental disabilities and learning disabilities
• Monitors program activities for compliance with standards.
• Analyzed data
• Coordinated monthly meetings with Community based organization
• Proven ability to be available and flexible
• Ability to maintain confidentiality regarding sensitive information at every level
08/2011-02/2012
Roxbury Comprehensive Community Health-Administration deescalate
• Complied guidelines of: HIPPA, CSAT,SAMHSA
• Administrator at community methadone clinic
• Daily reporting and data entry
• Ability to comply to all federal and state medical regulations
• Managing the logistics of serving over100 patients per day
• Demonstrated the ability to meet deadlines
• Enforced Clinic policies ranging from suspensions to termination of services
• Ensured Patients of Clinic received correct dosage and crossed referenced inventory
• Tracking usage of methadone to prepare for State and Federal reports
02/2009-04/2009 Boston, MA
Boston Capital Management- Precious Metal Broker
• Complied with all regulations of FDIC and SEC
• Educated potential customers on the benefit of investing in Precious Metals
• Cold called over 1500 clients per week while meeting a daily requirement of 300 calls per day
• Built rapport with customers to develop business relationships
3. • Prioritized clients based on amounts of investments
• Abided by company policy of $5,000 minimum investment and held myself to own standard of
$10,000 minimum investment
• Followed leads from reliable lead generator database as well as independent research
• Mastered the art of getting passed secretary and other gate keepers
• Generated over $300,000 in new business investments
11/2008- 12/2010 Quincy, MA
Daniels Law Offices P.C- Litigations administrator
• Complied with all MA state regulations of the Fair Debt Collection Act
• Manage debtors by doing extensive research: comprehensive profile research, credit score
research, criminal records, registry of deeds records and incarceration
• Consulting with debtors providing guidance and alternatives to legal actions
• Negotiated payment plans and schedules
• Training new hires on company procedures and federal debt collection regulations.
• Process and manufacture checks to various courts for court fees
• Reduced error rates for company saving them thousands in liability fees
08/2008-12/2011 Boston, MA
Elliot Human Services-Youth Worker
• Youth Worker in Young males detention center,
• Ensured the safety of staff and residents at facility,
• Completed hourly log reports for state review,
• Conducted inventory counts of medication and supplies,
• Ensured residents received proper medical dosage as prescribed by physicians,
• Engage in activities with residents such as: sports, board games and video games, field trips and
medical visits,
• Transported residents in restraints waist cuffs feet cuffs hand cuffs, conducted room searches,
• Deescalate situations both verbally and physically
03-2006-08/2008 Canton, MA
Computershare Inc- Transfer Agent and Correspondent
• Complied with all regulations of FDIC and SEC
• Transfer Agent of common stock for over 14,000 companies while providing outstanding
personalized customer services
• Provided account balances for shareholders as well as buying and selling shares of common stock.
I assisted with the transfer of ownership of stock and confidential financial data. I worked closely
with stockbrokers, CPAs and financial advisors to calculate cost basis.
• I explained exchanges and exchange rates of a number of company mergers and spin-offs.
• Within first 6 months of employment received promotion from transfer agent to Correspondent
• 4% error rate in production of correspondents for last 18 months of employment