Updated Version of my resume

1. Contact number: +91-9880642444 Email: JKNBangalore@gmail.com
1 | P a g e Mobile: 09880642444 ~ E-Mail: JKNBangalore@gmail.com
JJAAYY KKUUMMAARR NNAAIIRR
Human Resources Manager
 HR professional with 10 years of overall experience working with same company in Human
Resources Operations, Employee Engagement, Benefits Management, Payroll administration,
Talent Acquisition, Shared Services and HR Process modeling.
 Played a crucial role in HR Transformation program and assisted setting up of a Global HR
Shared Services in 2013 catering HR Operational services to almost 6000+ employee across
UK, SEA, Australia, India and US
 Exposure working in cloud based HR applications like Workday, Salesforce- Case
Management System, Talentlink (Recruitment system). Played a key role in designing and
testing of in-house application to support Resource Requisition process, Interview
Management, Offer Management, Onboarding, Performance appraisal and Termination
processes.
 Initial experience of 2 years working with Health insurance business acting as team lead for
US based process.
 Masters of Business administration from Bangalore University (full time course) with HR and
Marketing as specialization.
Career Progression since September 2005

2. Contact number: +91-9880642444 Email: JKNBangalore@gmail.com
2 | P a g e Mobile: 09880642444 ~ E-Mail: JKNBangalore@gmail.com
Working with Xchanging Technology Services India Pvt. Ltd., a CSC Group
Company since Sep 2005
Current Assignment: Aug 2013 till date (almost 3 years)
Job Title: Manager- Global HR Shared Services
Locations supported: India, UK, AUS, South East Asia and US:
Operations Managed: Job Requisitions, Positions management, Offer letters Management, On-
boarding, Employment Verifications, Probation, Payroll, Job Changes and international transfers
Transitions Experience
 Process mapping/modelling of agreed HR services including Resourcing/
Recruitment, Leave of absence & time off, Leavers, Benefits and Global Mobility
 Designing and testing HR business processes in Workday and Salesforce- Case
Management system
 Documentation of training materials, processes work instructions, process maps,
Policies and procedures
People and Operations Management
 Case allocation and escalation management
 Managing the entire New hire back-office operations for India, UK, SEA, Australia
 Job requisitions management and Offer letter preparation
 On boarding and orientation Management
 Background screening and Fitment tests
 Promotions related contractual changes
 Managing Transfers (Short term, Long term and Transfers) via WD
 Contingent workforce data management and Contract conversions
 One time payments via WDF
 Probation management
 Monthly reporting and KRA administration
Process improvement interventions
 Daily hurdle and data tracking (Tier 1, Tier 2 and Tier 3 structures)
 Change Ideas administration for the team
 Root cause analysis process administration and reporting
Sep 2008 to Aug 2013’ (IT and BPO- HR Operations Management)
Job Title: Assistant Manager- HR
Business Supported: Insurance, Finance & Accounting and Support businesses
New starter management, Induction, Absence & Time off/ Background verification and leavers
process:
 Ensuring Joining formalities are conducted by team in an efficient manner, providing
feedbacks and also ensuring day one orientation is conducted as per business
requirements.
 Ensuring Corporate Inductions are scheduled on time to ensure on one hand audit
compliances are adhered to and on the other hand to ensure new joiners get ample

3. Contact number: +91-9880642444 Email: JKNBangalore@gmail.com
3 | P a g e Mobile: 09880642444 ~ E-Mail: JKNBangalore@gmail.com
amount of time to have face to face interactions and learning opportunities with senior
management
 Conducting one on ones with resignee’s to check resource retention feasibility and also
to ensure exit interviews feedbacks are routed back to management for attrition
management and control.
 Conducting involuntary termination interviews and ensuring procedures are adhered to.
 Ensuring starters and leavers process are compliant to internal and external regulatory
norms
Talent Management/ Succession planning/ Career Planning
 Managing goal setting exercise with setup of Development and Career goals
 Designing and launching the PCDF (Performance career and Development)
communications
 Conducting training sessions on PCDF procedures and business requirements
 Year-end performance data consolidation. Participate in Calibration exercise.
 Performance appraisal data and Talent data quality check to ensure calibration exercise
is done rationally and ethically.
 Reporting of Talent Grid for locations and succession planning details
Compensation and Benefits/ Mobility / Payroll
 Salary inputs preparation (Joiners, leavers, Absence, Recoveries
 Salary parity determination for international transfers and issuance of offer letters. Salary
negotiation
 Coordinating In country mobility and international transfers as per policy
 Health insurance process management including benefit review discussions, policy setup,
TPA-Broker and Insurance co. coordination, Payroll inputs (endorsements, leavers and
recoveries)
HR Engagement/ HR Audits/ Grievances:
 Acting as one point contact for Human resources team at Xchanging Kormangala office
managing employees from IT and BPO divisions.
 Conducting one-on-one sessions with employees and skip level meetings. Preparing skip
level reports and sharing with Senior Management with feedbacks and improvement
suggestions.
 Conducting orientation sessions on Xchanging’s PCDF practises, Talent Management,
Induction, new policy launch, new system launch, new procedure launch.
 Organizing fun events/ games as a part of engagement team
 Coordinating CSR activities for Bangalore and Chennai
 Ensuring change management and version controlling of HR Procedure documents.
Being the author also ensuring auditing feedbacks are incorporated into.
 ESI, PF & Gratuity process administration and coordination
 Attending surveillance audits with auditors (NQA, Grand Thornton India)
 Ensuring HR Process documentation and process maps are maintained as per audit
standards. Incorporating changes to existing processes, removal of non-value add
activities and launching new versions.
Payroll and MIS related activities:

4. Contact number: +91-9880642444 Email: JKNBangalore@gmail.com
4 | P a g e Mobile: 09880642444 ~ E-Mail: JKNBangalore@gmail.com
 New joinee report and banking reports coordination
 Exit, LOP, incentives and Bonus and allowance reporting
 Medical insurance endorsement and renewal reporting (Pan India)
 Hiring, attrition and retention and employee engagement weekly and monthly reporting
 Monthly HR Dashboard reporting
 HC and attrition analysis annual reporting
HR Policy and automation related assignments:
 Working on new policy framework as per business requirements (Skill based incentives
policy)
 Amendments on existing policy/ policies from time to time
 Active participation in policy standardization meetings and reviews
 Policy adherence administration
 Major contributor as an SME from New system design perspective – involved in system
requirements gathering, module development and prototype testing, designing alerts
and notifications.
Talent Acquisition/ Recruitment Exposure:
 Responsible for sourcing, scheduling and interviewing candidates till Manager level for
Bangalore location. Also managing offer negotiations.
 Conducting all Final HR Interviews for candidates till initial three levels in Xchanging
Bangalore
 One point of contact for all Campus visits & presentations across South India (For
associate and Sr. Associate level hiring in Bangalore)
 Managing end to end of all management reporting, auditing and compliances and
process documentation.
 Managing third party contracts and payments
 Managing SLA’s for Bangalore requirements
 Major contributor as an SME from New system design perspective – involved in system
requirements gathering, module development and prototype testing, designing alerts
and notifications.
Sep 2005 to Sep 2008
Team Leader- Workers Compensation insurance claims operations (US based process)
Information mentioned above are true and accurate and can be verified on request.
Jay Kumar Nair