1. Ivette Marcano Delgado
Urb. Monte Real A-30 Coamo, PR 00769 / PO Box 1752 Coamo, PR 00769
Mobile: (787) 396-0907  E-mail: Ivette.Marcano@me.com
SUMMARY OF QUALIFICATIONS
Executive Assistant / Training Coordinator & HR Support with more than 10 years of experience in Puerto
Rico manufacturing and pharmaceutical operations. Confident, fast learner, self-starter, results oriented
and team player professional with demonstrated success in the development and implementation of new
administrative processes within executive and human resources scenarios. Innovative leader adept at
building teams with the ability to think creatively and design effective administrative process changes and
programs. Results driven administrator capable of delivering results with limited resources.
PROFESSIONAL PROFILE
Successfully implemented administrative, human resources and training projects. Conceptualized and
carried out headcount and workforce statistical reporting for the last seven years, and assisted the HRM in
the reduction in force processes. Certified Trainer of the Assessment and Selection process. Currently
supporting all areas of the HR Function. Employee engagement and well-being / community relations team
lead for six consecutive years.
EMPLOYMENT SUMMARY
Cutler Hammer Electrical of Puerto Rico, Inc. Coamo, Puerto Rico – Supervisor: Eddy Del Carmen, Plant
Manager
Senior Administrative Assistant to the Plant Manager / HR Support - ICD Caribbean 2002 - Present
Manage Calendars, appointments and schedules for the Plant Manager and Senior Leadership Team
members
Provide support to Senior Leadership Team and Extended Leadership Team members in all
administrative and managerial tasks, including divisional reporting, on-site and off-site meetings
and events, trainings, and other activities
Coordinate travels and required documentation for all plant travelers
Coordinate Customer Site Visits and Product Marketing events
Support the Eaton Business Excellence Assessment Process, driving the Performance Metrics Category
and serving as Co-Champion of Category 1 – Leadership Process and Category 5 – HR Focus
Develop Annual Training Plan for Manufacturing and Office Personnel, including the Front Line Leaders
and M-Power Development Program
Deliver Initiatives / Policies and Regulatory Trainings at all levels of the Organization
Support HRM in the HR Operations Review process to ensure regulatory policies compliance
Perform Headcount and Workforce Analyses Forecast and support Annual Profit Plan Preparation
Assist the HRM in the interview, background check, and recruitment process for key senior leaders and
hourly positions
Support the Performance Management cycles for both Salary and Hourly employees
Support the development plans creation process to improve employee performance (70-20-10) and
organizational capability and comply with training requirements for all salaried and hourly
personnel
Support the Organizational Capability Assessment process
Support HRM in the Compensation Analyses and Reporting process
Perform as the E-Star Recognition and Rewards Program Administrator to drive consistent utilization
across the organization
Support all HR Monthly Reporting Process
Community Service Team Lead
Manage the Charitable Contributions Program and United Way Annual Campaign

2. Supported the development of Training Curriculums by Position tied to job description requirements
to set the basis of the current Certification Program
Supported the High Performance Work Teams needs assessment and project re-vamp
Supported the HRM during the Reduction in Force processes
Administrated Cafeteria services provider and personnel for three consecutive years
Baxter Healthcare, Inc. Guayama, Puerto Rico – Supervisor: George Torres, Training & Development
Manager
Training Coordinator 2001 – 2002
Assessed training needs and coordinated trainings including regulatory trainings and skills
enhancement courses
Provided administrative and clerical support to Training and Development Manager
Organized and conducted group orientation seminars
Developed, delivered and scheduled trainings to meet the organization’s operational needs without
adversely impacting productivity rates.
Administered Training Attendance Records
Supported the Environmental Health and Safety initiatives
TRAININGS AND COURSES
Problem Solving and Decision-Making, HR Metrics Analyses, Labor Law Symposium, Leadership and
Effective Supervision, Change Management at Eaton, HR Direct Access Training, Human Resources Data
Security Guidelines, BrassRing E-Req Process Training, Strategic HR Analysis-Basics, Dale Carnegie High
Impact Presentation. Courses in Human Resources Administration, Time Management Tools, Office
Administration, Psychology of Interpersonal Relationships, Public Speaking, Managerial Communication
and Ethics, Human Relations and Organizational Behavior, Legal Environment of Business, Economics for
Managerial Decision, Accounting for Managerial Decision Making, Managerial Accounting and Finance
Foundations, among others.
EDUCATION
University of Phoenix, 27 credits completed towards a Human Resources Management Master’s Degree,
3.96 GPA.
University of Puerto Rico in Ponce, Bachelor’s Degree in Business Administration / Office Systems
Administration