1. Apaporn Clotfelter
618- 696-1154 ● apaporn.clotfleter@gmail.com
Profile Summary
Reputation for producingquality work timely and implementing procedures that positively impactprofitability.Proven
and demonstrated ability to promote teamwork through time management, problem solvingand stronginterpersonal skills.
Talented in leadingprojects and prioritizing multipletasks to achievemeaningful results and company’s goals.
Core Competence
Benefits Planning Worker’s Compensation MicrosoftOfficePrograms
Employee Orientation HR Policies PeopleSoft
Recruiting Employee Relations CaseBuilder (unemployment)
BuildingAdministration Accounts Payable Lotus Approach
Marketing Unemployment Benefits Outlook
Payroll ProjectManagement Oracle
Budget and Expense Management Kronos
Education
Master of Arts in International Business Lindenwood University St. Charles,Missouri 2005
Bachelor’s degree in Law Thammasat University Bangkok, Thailand 2000
Work Experience
Macy’s Creditand CustomerServices Bridgeton,MO 2007 – Present
Human Resources Auditor
 Processed over 750 exempt and nonexempt employees, includingupdated,maintained and/or audited of Employee records
and trackingreports.
 Analyze data and identify trends to enablefact-basedecision-makingand solution to a variety of people related issues as
well as guide /advisemanagers and employees with regard to HR processes and practices.
 Demonstrated ability to maintain composureand efficiently in a fastpaced environment whilepreservingstrict
confidentiality.
 Interpret and implement HR policies and processes.
 Advise on pay and other remuneration issues,includingpromotion and benefits; undertakingregular salary reviews.
 Managed employee review process for over 900 hourly and salaried employees.
 Assisted with Leave of Absence programs and processes.
 Perform administrativeand secretarial supportfunctions including invoicepayments,supply replenishment, coordinateand
manage multiplepriorities and projects.
 Consultwith management on complex HR employee issues and driveHR programs and initiatives including
compensation/benefits, organizational development and talent acquisition.
 Analyze data and create reports from unemployment hearings to highlighttrends in associaterelations.
 Promoted equality and diversity as partof the culture of the organization.
 Participatein supportinginitiatives related to recruitingand fair hiringpractices,benefits and compensation structures,
diversity,and other company programs.
Credit CustomerService Representative Bridgeton,MO 2005 – 2007
 Responsiblefor resolvingcustomer issues via thetelephone for all financial adjustments includetransferringsales,
payments and returns.
 Analyze third party sources to locatedelinquent accounts and secure payments.
Calculation and Perform creditadjustments.
Professional Association
MCCS Toastmaster 2014 - Present
MCCS Diversity Council 2011 - 2014

2. Apaporn Clotfelter
618- 696-1154 ● apaporn.clotfleter@gmail.com
References
Cheryl Harris
Human Resource Manager
Susan Johnson
Learning and Development Manager
573 Quarterhorse Trl
St. Peter, MO 63376
Home: (636) 294-1229
frogsej@gmail.com
Dr. Tom Hill