1. Jason Nowland
3228 Ryerson Cir • Baltimore, Md • 21227
CELL (443) 545-4798 • E-MAIL Jnowland06@gmail.com
PROFILE Accomplished and energetic Administrative professional with solid 7 year
history of dedication to administrative personal and customer service to
clients. A motivated leader, with strong organizational skills and the ability to
prioritize efficiently. Areas of expertise include strong communication, time
management and appropriate judgment and decision making skills.
EDUCATION New Castle Baptist Academy
New Castle, De 19720
Graduated 1992
SKILLS Administration Co-ordination Co-ordination
Judgement and Decision Making Abilities Time Management
Management of Financial Resources Multitask Effectively
Strong Communication/Negotiation Critical Thinking
EXPERIENCE United Distributing Company
11515 Cronridge Ln
Owings Mills, Md 21117
Administrative Responsibilities Oct 2008 – Feb 2016
 Use of computer software such as Office, Excel and word.
 Answer multi telephone lines and give information to callers, take
messages or transfer calls to appropriate individuals.
 Schedules and confirms appointments for clients, customers, or
supervisors.
 Coordinates conferences meetings or special events.
 Set up and manage paper or electronic filing systems, recording
information, uploading paperwork, or maintaining documents.
 Sends and receives correspondences via email, mail, in person, obtaining
signatures when necessary.
 Collects and deposits funds appropriately and places into company
accounts.

2.  Review work done by others to check for, correct spelling and grammar,
ensure that company format polices are followed and recommends
revisions.
 Maintains relationships with phone, IT and management companies and
all other vendors we deal with.
Customer Service Responsibilities Oct 2008-Feb 2016
 Handles incoming calls or inquiries from prospective customers or clients.
 Provides customer information about services and products
 Addresses customer complaints, competently and solves disputes in an
effective manner.
 Completes and maintains service reports when necessary.
 Collects and deposits money into accounts, takes credit card payments
from customers and applies them to the correct account.
 Inputs customer orders correctly in the computer systemand tracks
progress assuring timely delivery of products.
 Compose, type, and distributes all new product information on any new
merchandise that we are offering to clients.
3228 Ryerson Cir • Baltimore, Md • 21227 • CELL (443) 545-4798 • E-MAIL Jnowland06@gmail.com