1. 16871 Ehle St.
San Leandro, Ca94578
MICHAELVIDOVICH
(925) 548-5207
mvido232@gmail.com
Government Internal/External Communication Specialist
• Highly experienced and successfulin communications related positions
• Experience with tax law, the IRC, IRS policies, federal regulations, on-line computer systems,technical
research
Education
Dublin High School, Dublin, California – Diploma, 2003-2007
Experience
Internal Revenue Service, Oakland, CA 12/2013-Present
Contact Services Representative
• Review incoming tax notices for tax payers to ensure that all information is received and the
necessary information is obtained.
• Interpret taxpayer questions and understand their situation, and then examine current tax regulations
to provide solutions.
• Dealwith sensitive personal and financial information, and use my best judgment to resolve issues
such as taxpayer disputes and delinquencies.
• Provide information on rights, benefits, privileges, or obligations under a body of law.
• Explain pertinent legal provisions, regulations, and related administrative practices and their
application to specific cases.
• Assisting individuals in developing needed evidence and preparing required documents, or in resolving
errors, delays, or other problems in obtaining benefits or fulfilling obligations.
• Provide information and assistance to the public when the nature of the programs administered and the
complexity of the laws, regulations, and related administrative practices involve a broad range and volume of
inquiries that cannot be answered routinely.
• Factors include: • Frequent legislative changes, legal or administrative determinations, affecting coverage,
requirements, and benefits.
• Numerous special provisions or conditions that apply to different persons under
varying circumstances.
• Optional election of special provisions or from among duplicate or overlapping

2. benefits, privileges, or obligations.
Extreme Pizza, San Ramon, CA 9/2011-06/2013
Restaurant Manager
• Managed a team of 12 people
• Facilitated trainings, new hire on boarding and recruitment.
• Partnered with brand account executives to plan Brand Focus Day, strategizing sales, scheduling and
events.
• Provided Plus/Delta feedback to employees.
• Strategized company initiatives to increase sales and motivate team.
• Coached and developed selling skills for product consultants.
• Analyzed Systems and Payroll tracking on a daily basis, insuring that payroll falls in line with
business productivity.
All Pro Cleaning, Pleasanton, CA 9/2010-8/2011
Administrative Assistant
• Provided technical assistance to window washers via communications with clients and vendors.
• Resolved customer complaints and billing issues.
• Setup payment plans for corporate delinquent accounts.
• Analyzed credit worthiness for new vendors and clients.
• Developed new procedures to streamline business processes.
Champs Sports, Pleasanton, CA 5/2009-5/2010
Sales Associate
• Analyzed individual brand sales and determine how to improve sales for the following month.
• Partnered with the team on strategizing sales, scheduling and promotions.
• Provided high quality client service.
Distinction
• Quality Customer Service- Ein 5/9/15 (IRS)
• Quality Customer Service- Accounts General 5/30/15 (IRS)
• Quality Customer Service- Ein 6/6/2015 (IRS)