1. Keren Campbell
3641 Pandora Ave • Boynton Beach, Florida 33436• Telephone: 501-658-2794 • Email: kerencampbell@yahoo.com
Dynamic, focused, and knowledgeable legal professional, offering solid credentials and strengths in legal and
administration, litigation management, and legal ethics. Maintains strict confidentiality in all matters and
exercises independent judgment and decision making abilities. Qualified and resourceful with the ability to
coordinate complex projects, provide high-level support, manage cases, maintain strict confidentiality, ensure
compliance, and complete administrative tasks. Demonstrates exceptional qualitative and quantitative
analysis skills. Highly efficient, organized, and skilled in a wide-range of legal administration duties, including:
• Litigation Support/Transcription
• Legal Office Coordination/Control
• Leadership/Team Collaborations
• Office Administration and Management
• Legal Administration & Confidentiality
• Communication and Interpersonal Skill
• Client Case Management/Analysis
• Contract Preparation/Negotiation
• Attorney and Executive Assistance
Technology Snapshot: Exceptional computer skills and proficiency using MS Word | Internet and Legal Research |
Mac and PC Proficiencies | Time Slips | Time Matters | Clear Research System| Westlaw/Westlaw Next. | Lexis
Nexis| Lenstar| Vendorscape.
PROFESSIONAL EXPERIENCE
Litigation Paralegal - PPGMR Law Firm, PLLC 2011 to 2015
Environmental & Personal Injury Law Firm Little Rock, Arkansas
Provide high-level and ethical legal support for two-three attorneys at a full-service business-oriented
law firm with widely recognized proficiency in Energy, Oil and Gas, Environmental, Natural Resources,
and Agricultural Law, in addition to Commercial Litigation and Personal Injury. Duties include:
• Prepare pleadings, discovery, motions and reports, and transcribing legal dictation.
• File court documents and monitoring case dockets.
• Office administration duties, such as scheduling, maintaining the office calendar, file
organization, diary entries, and gathering case-related records.
• Ability to effectively manage and prioritize caseload
• Commercial Litigation,Personal Injury and Family Law experience
Portfolio Analyst - Hosto and Buchan, PLLC 2008 (2007) to 2011
Litigation and Collections Law Firm Little Rock, Arkansas
Served as a direct liaison between clients and attorneys in the high-volume law firm; facilitated clear
communications throughout all channels and effectively managed 25+ client portfolios. Analyzed client
accounts to identify suits; ordered and gathered affidavits, evaluated settlements and payment plans
from attorneys or collectors, and generated reports and client inventories. Provided direct feedback to
clients regarding portfolio performance, including collection statistics, suit rates, and garnishment rates.
• Accurately prepared portfolios for client audits; communicated statuses or stages of litigation to
clients, responded to inquiries or requests and effectively resolved complex issues or complaints
• Promoted throughout tenure with Hosto and Buchan for exceptional internal contributions and
achievements; assumed positions of increasing responsibility and exceeded any set expectations
• Responded and effectively resolved complex customer complaints and delivered world class
service and support; maintained continual satisfaction and mitigated any client risks or conflicts
Keren Campbell, Page 1 of 2

2. Litigation Supervisor - Hosto and Buchan, PLLC 2007 to 2008
Litigation and Collections Law Firm Little Rock, Arkansas
Worked closely with management teams to resolve complex conflicts, provide leadership to teams, and
coordinate the human resources and financial operations; prepared, calculated, and processed payrolls
and supported the recruitment of teams. Provided influential leadership, coaching, and mentorship to a
team of 13 employees in the litigation department and facilitated effective training programs.
• Prepared foreclosure responses, default judgments, affidavits of service, complaints, petitions or
orders to revive judgments, entries of appearance, writs of garnishments and all trial discoveries
• Planned and coordinated workflows and delegated assignments.
• Initiated performance evaluations and analysis.
Legal Administrative Assistant- Wilson and Associates LLC 2005 to 2007
Real Estate Default Law Firm Little Rock, Arkansas
Coordinated the administrative operations of the law firm; examined titles, prepared title commitments,
cleared title issues, drafted pleadings and initiated foreclosure proceedings.
• Served as the direct point-of-contact for debtors and clients.
• Responded to inquiries, questions, or requests, mitigated risks, resolved complex complaints
and distributed messages to attorneys.
• Served as a point of contact for Appraisers and Sales Crier.
• Ordered appraisals for all properties.
Call Center Supervisor- Office Depot – Headquarters 1997 to 2002
Office Depot – Headquarters Delray Beach, Florida
Supervised, coached, mentored, and evaluated employees and facilitated effective training programs;
prioritized daily work assignments and coordinated workflows. Led weekly meetings with call center
teams to communicate weekly goals and implement strategies; monitored all teams to maximize the
potential of each employee. Produced reports for senior management; communicated the status of all
project initiatives or accounts activities; managed the implementation projects and key account rollouts.
• Monitored the inbound and outbound telephone calls of call center representatives to ensure
quality service, identify all training needs, maintain customer satisfaction, and evaluate statuses
• Screened, interviewed, hired, developed, and retained qualified employment candidates and
prepared, calculated, and processed weekly employee payroll; ensured compliance with policies
Education and Credentials
• Associate of Applied Science Degree in Paralegal Technology, Pulaski Technical College - 2013
• Completed Core College Coursework in Paralegal Studies, University of Arkansas at Little Rock-
2007.
Keren Campbell, Page 2 of 2