1. LORRAINE WALKER
1127 Hillsboro Drive, Gadsden, AL 35903 ǀ C: 256-393-7141 ǀ walker1127@comcast.net
Highlights of Qualifications
 Budget Administration
 Staff Development
 Team Leadership
 Customer Service
 Cost Control
 Inventory and Supply
Experience
Office Manager 01/2009 to Current
Gloria Carter Tax Preparation Gadsden, AL
 Greet customers and directed them to the appropriate representative
 Consulted customers on which tax services would be beneficial for them based upon
their situation
 Coordinated and planned weekly work schedules for 10 employees
 Ordered office supplies for equipment as well as for marketing outreach campaigns
 Managed paperwork to ensure they are in compliance with state and federal regulations
 Handled technical problems and maintained health of the network
 Controlled all accounting procedures to include making deposits, paying business tax
payments, and keeping receipts in order
Stateside BPO 07/2015 to 01/2016
Customer Service Assistant (CSA) Fort Myers, FL
 Analyzed customers contact reasons and provided the appropriate corrective action
and/or resolution
 Kept records of customer interactions or transactions including recording details of their
inquiries, complaints, or comments
 Updated client and/or billing records
Captain D’s LLC 04/2000 to 07/2010
General Manager Gadsden, AL
 Supervised a team of 20 employees at any given time
 Authorized the hiring, training and termination of employees
 Coordinated and planned the work schedule of employees weekly and their daily
responsibilities
 Managed a yearly and monthly budget that each location was given and forecasted sales
goals for the store
 Met monthly sales goals in addition to exceeding monthly sales targets by 50%

2.  Assigned to travel to other stores to conduct training, organize, and increase sales using
the model implemented at my location
 Handled customer complaints and ensured that they were satisfied with services
rendered
 Ordered supplies for the store
 Approved payroll timesheets for employees
 Responsible for cash handling and bank deposit runs
Education
University of Phoenix (Online) Phoenix, AZ
Master in Information Systems 2015
Western International University (Online) Tempe, AZ
Bachelor of Science in Business 2013
Minor in Information Systems
University of Phoenix (Online) Phoenix, AZ
Associates in Business of Science 2008
Skills
Proficient in the use of Microsoft Excel, PowerPoint, Access, Outlook, JavaScript, SQL, HTML,
and Faxing