1. SHANNON NEAL
18807 Kildeer Ave, Cleveland, Ohio 44119 H: 216-235-2883 ♦ Shannon209983@gmail.com
PROFESSIONAL SUMMARY
Qualified Customer Service committed to data integrity and accurate payment processing. Extensive
experience with complex health care database systems.
AFFILIATIONS
Skilled in creative problem resolution *effectively communicate with diverse groups of people *Resourceful
and innovative team player who learns quickly *Able to adapt to constant changing situations and differing
Styles of management
SKILLS
Microsoft Word *Excel *Epic *Lotus Notes Strong client relations
Records maintenance professional Trusted key holder
Skilled in call center operations [40] WPM typing speed
Adheres to customer service procedures Database management
Exceptional workflow management Accurate and detailed
Strong problem solving aptitude Professional and mature
Creative problem solver Articulate and well-spoken
Exceptional communication skills Flexible
MS Windows proficient
Quick learner
WORK HISTORY
Customer Relations , 08/2014
HealthSpan – 5500 Lancaster Rd
Answered an average of 70 calls per day by addressing customer inquiries, solving problems and
providing new product information.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
Directed multiple client accounting system conversions into web-enabled Oracle financial platform.
Precisely completed appropriate claims paperwork, documentation and system entry.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Benefits Coordintor, 04/2013 to 08/2014
CSI Network – 6355 Brecksville
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
Processed 30 daily invoices and billed renewed invoices to clients.
Quickly responded to and resolved all customer service issues in a timely manner.
Entered numerical data into databases in a timely and accurate manner.
Customer Service Rep/Data Entry Clerk Project Manager, 04/2010 to 03/2014
American Seaway Foods
Answering phones from customers.
Entering Data into the system for pricing of promotions.
Sorting mail to be sent to the stores.

2. Special Projects as assigned by Manager of the Department
Entered numerical data into databases in a timely and accurate manner.
Produced monthly reports using advanced Excel spreadsheet functions.
Patient Business Clerk II, 06/1999 to 12/2005
Kaiser – 10 Servance Circle
Provide assistance to customer in resolving billing or scheduling issues.
Assist department supervisor with coordinating department work schedule.
Responsible for posting patient payments.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Professionally and courteously verified appointment times with patients.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Verified patients' eligibility and claims status with insurance agencies.
Financial Research Clerk,
Key Bank – 2025 Ontario Ave
Responsible for posting client payments into database.
Located missing file materials.
Maintained physical and computer-based filing systems.
Tracked incoming and outgoing files and materials.
Responded to internal and external requests for information.
Followed-up with staff and customers regarding missing or needed information.
Data Entry Clerk,
Key Bank – 2025 Ontario Ave
Responsible for inputting account information into database.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Adhered to all related company policies and government regulations.
Tracked incoming and outgoing files and materials.
Responded to internal and external requests for information.
Maintained physical and computer-based filing systems.
Examined, categorized and sorted incoming documents.
Implemented improvements to file systems and procedures.
Located missing file materials.
EDUCATION
Associate of Science:
Central State University - WILBERFORCE, OHIO
Maintained 2.7 GPA
CERTIFICATIONS
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks
in a fast-paced environment.
Medical Administrative Assistant adept at verifying insurance coverage, reviewing records, scheduling
exams and updating donor information. Previously supported up to 10 physicians in a busy medical office
setting.