1. 500 Saint John’s Place Apt#6T Brooklyn, NY, 11238 (C) 347-938-4122 rlbrumell@yahoo.com
Roxanne Brumell
500 Saint John’s PlaceApt#6T
Brooklyn, NY, 11238
(C) 347-938-4122 (H) 718-783-4464
rlbrumell@yahoo.com
PROFESSIONAL SUMMARY
Highly focused and meticulous Records Management Specialist with an exceptional
record of customer satisfaction, seeking position in Human Resources or other business
area compatible with education, skills and experience. Adept at working well
independently, with little or no supervision. Able to complete a high volume of complex
work tasks with professionalism and accuracy
Imaging Unit: Responsible for scanning in all hard copy documents and utilizing the
company’s digital filing system.
Ability to communicate effectively to all customers and clients.
Ability to read and interpret documents and sort incoming mail.
Telecommunication: Provide customer’s service to clients. Ensure on going and
consistent customer satisfaction. Excellent customer service and people skills.
Multitasking skills that lead to an efficient workspace. Answer calls and direct
customers.
Records Management: A great track record of providing exemplary level of services to
all clients requesting documents. Provide initial contact to clients, responds quickly to
clients concerns to ensure superior service and satisfaction. Ensured adherence to all
record protection audits. Managed inventory of all archived records and updated same
on a regular basis.
P R O F E S S I O N A L E X P E R I E N C E
TIAA- CONTRACT VIA NOVITEX, New York, NY
Record Management Associate, 2013 – Present
 Duties include providing customer assistance, converting business documents
into electronic folders (Indexing), reconciling client payments and forwarding to
various businesses, updating and maintaining corporate database, opening
incoming mail and preparing for scanning.
 Support coordinators by prioritizing and delegating work to peers, scan
documents into electronic folders.
 Remote deposit capture checks to various bank accounts.
 Zasio software storing, arranging, indexing and classifying records.
 Facilitate the development of filing systems, and maintain these to meet
administrative, legal and financial requirements.
 Oversee the management of electronic and/or paper-based information.
 Enter pertinent information into records management database.
 Telephone console operation.

2. 500 Saint John’s Place Apt#6T Brooklyn, NY, 11238 (C) 347-938-4122 rlbrumell@yahoo.com
TREVOR DAY SCHOOL, New York, NY
Accounting Assistant/ Data Entry, 2009-2013
 Duties included data entry, maintaining and updating student records regarding
enrollment and completion of school.
 Preformed accounts payable/receivable duties, reviewed and processed
invoices, completed general ledger entry to accurately reflect incoming/outgoing
expenses, hard copy filing, and provided financial aid preparation to assist
students in obtaining loans and scholarship.
 Remote deposit capture checks to various banks.
MACY’S, New York, NY
Sales Associate, 2009-2014
 Duties included providing customer assistance, processing consumer
transactions via debt and credit cards, gift cards, ACH check, and cash.
 Executed systems and PO procedures to ensure quick register transactions,
maintained awareness and solid product knowledge of promotions and
advertisements, greeted and acknowledge consumers.
TIAA-CREF, Charlotte, NC
Corporate Service Specialist, 2000-2009
 Duties included converting business documents into electronic folders, data
entry, customer’s service, updating and maintaining corporate database.
 Supported coordinators by prioritizing and delegating work to peers, worked on
various special projects, imaging remote deposit checks (RDC)
 Performed ad-hoc administrative services for senior management.
E D U C A T I O N
K A P L A N U N I V E R S I T Y
Bachelor of Arts in Human Resources Degree, 2012
Betty Owens Business School, New York, NY.
Certification in Office Administration, 1999
S K I L L S
 Proficiency in Microsoft Office Suite
 MITM
 Power Image and Senior System
 Excel
 Calendaring
 Outlook
 People Soft.
 Siebel

3. 500 Saint John’s Place Apt#6T Brooklyn, NY, 11238 (C) 347-938-4122 rlbrumell@yahoo.com